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Error 7104? Can anyone help? RRS feed

  • Question

  • I had recieved a OneCare Beta v2.0 CD, and decided to install it, but I get the following error upon subsrcibing:

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    Cannot complete request

    Your token cannot be used for this service. Try using a different token, or choose another service.

    If you get this message more than once, report it as a recurring problem.
     
    Message 7104
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    I have seen that this not a new error, it is seen here and here as well.  I have tried everything suggested in those threads, but to no avail.

    I have called the OneCare helpline, but neither of the two agents I spoke to, could help me.  The first agent had me re-install from the website ( Beta v2.0.2500.22 ) using the OneCare cleanup tool.  But after re-installing and cleaning up three more times, I called back and spoke to the second agent, who after 23 mins, told me that Microsoft's network was down, and to try subscribing later.

    Now, after three days of trying, I still get the same error.

    I am really at a loss of what to do, and I am starting to think that I should downgrade to 1.6. Sad 

    Could anyone help?
    Tuesday, February 12, 2008 9:30 AM

Answers

  •  

    Hope this helps

     

    The Windows Live OneCare Public Beta will end on Monday, January 14, 2008. At that time, your software will change to an expired status (the firewall and anti-virus portion will continue to work, however no new AV updates will be downloaded/installed). As well, all other functions (Tune Up, Back Up, etc.) will no longer function.

    Action you must take:

    You must uninstall the OneCare V2.0 Beta by going into your Control Panel and selecting Add or Remove Programs (in Windows XP) or Programs and Features (Windows Vista). You will find the software listed as Windows Live OneCare.

    After removing the software, you will be required to reboot your computer. Note that once you reboot, you will no longer have anti-virus protection on your system. You can install the 90-day trial version of Windows Live OneCare from http://onecare.live.com

     

     

    Run the cleanup and try to install Onecare Trial from http://onecare.live.com

    Tuesday, February 12, 2008 1:20 PM

All replies

  •  

    Hope this helps

     

    The Windows Live OneCare Public Beta will end on Monday, January 14, 2008. At that time, your software will change to an expired status (the firewall and anti-virus portion will continue to work, however no new AV updates will be downloaded/installed). As well, all other functions (Tune Up, Back Up, etc.) will no longer function.

    Action you must take:

    You must uninstall the OneCare V2.0 Beta by going into your Control Panel and selecting Add or Remove Programs (in Windows XP) or Programs and Features (Windows Vista). You will find the software listed as Windows Live OneCare.

    After removing the software, you will be required to reboot your computer. Note that once you reboot, you will no longer have anti-virus protection on your system. You can install the 90-day trial version of Windows Live OneCare from http://onecare.live.com

     

     

    Run the cleanup and try to install Onecare Trial from http://onecare.live.com

    Tuesday, February 12, 2008 1:20 PM
  • The reason you are encountering this error is, as Danzig noted, because you are trying to activate the beta. The beta environment has been shut down. You need to install from production. You will have 90 days to subscribe and the beta key will not work on the production software.

    -steve

     

    Tuesday, February 12, 2008 2:23 PM
    Moderator