No announcements
Found 260136 threads
-
1 VotesUnified Service Desk vc CCA
Customer Care Accelerator (CCA) (which is where the CCA name comes from) is the Sample code / agent desktop we provides that shows a technical implementation of UII.Answered | 1 Replies | 1849 Views | Created by Sreenivasulu Pavalla CRM - Wednesday, December 10, 2014 11:00 AM | Last reply by MattB-MSFT - Monday, December 15, 2014 8:03 PM
-
0 Votes
Unified Service Desk does not obey global font size rules
New thread here: ...Answered | 4 Replies | 2346 Views | Created by Wayne Walton - Wednesday, September 3, 2014 5:04 PM | Last reply by Wayne Walton - Monday, March 30, 2015 3:20 PM -
0 Votes
Filter view contacts by phone number from CTI.
I need to show a CRM contacts view filter by the phone number of the incoming call.Unanswered | 1 Replies | 686 Views | Created by Christian Ferreira Corobo - Thursday, February 11, 2016 11:09 AM | Last reply by Sharmistha Rai - Friday, December 15, 2017 5:24 AM -
0 Votes
No Phone number displayed in Communicator contacts
Forums Home > Unified Communications Forums > Microsoft Office Communicator 2007 SDK located ...Answered | 1 Replies | 8056 Views | Created by nonnus2010 - Sunday, January 31, 2010 6:29 PM | Last reply by Tagore Bandlamudi - Monday, February 1, 2010 8:18 AM -
1 Votes
Integration of CTI with Unified service Desk
https://msdn.microsoft.com/en-us/library/dn864933.aspx I would suggest a thorough knowledge on CTI mechanism first before starting the walk through or else go through ...Unanswered | 1 Replies | 958 Views | Created by Chitharanjan Bhooreddy - Monday, June 8, 2015 6:47 AM | Last reply by ANSrikanth - Thursday, July 2, 2015 8:58 PM -
0 Votes
Accessing Contact Phone Number from Account
Hi I am using CRM 2011 on -premises and I am trying to retrieve primary contact's phone number from account in CASE entity.Answered | 1 Replies | 4534 Views | Created by Fkhoja - Tuesday, November 29, 2011 9:01 AM | Last reply by Konrad Neitzel - Tuesday, November 29, 2011 10:46 AM -
0 Votes
CTI Software for CRM 2011
Hi, We use CTI from mscrm-addons (http://www.mscrm-addons.com/Products/AddonsforMSCRM2011/TelephoneIntegrationforMSCRM2011/tabid/173/Default.aspx) - in our company ...Answered | 2 Replies | 3108 Views | Created by fifo123 - Thursday, January 10, 2013 8:11 PM | Last reply by Danny_Archer - Friday, January 11, 2013 10:20 AM -
3 Votes
CRM2016: Using the generic CTI listener for an online CRM org
Hi I also have followed this walk through and it keeps coming up with condition failed result in the debugger. i am using lead phone ...Answered | 6 Replies | 1711 Views | Created by Khadim Ali - Tuesday, January 5, 2016 9:39 AM | Last reply by Khadim Ali - Wednesday, October 26, 2016 5:49 PM -
0 Votes
Service desk
Sorry but no idea really on service desk setup.Answered | 5 Replies | 1317 Views | Created by schvuu - Friday, November 7, 2014 12:48 PM | Last reply by Dave Patrick - Saturday, November 8, 2014 2:25 PM -
0 Votes
Searching for phone numbers
You can have script on form or workflow/plugin which uses Source Formatted phone number and converts this in to simple numbers and put this to new ...Answered | 4 Replies | 5167 Views | Created by Gerrit Horeis - Tuesday, August 17, 2010 7:04 AM | Last reply by Mayank Pujara - Tuesday, August 17, 2010 12:40 PM -
0 Votes
Filtering Contacts list in Accounts Contacts view
Great, it works nice and as usual, you must go deep, deep, deep,deep... to find the proper setting for something that should be available in a menu on the view itself !Answered | 2 Replies | 5790 Views | Created by Fazer_49 - Tuesday, February 1, 2011 3:17 PM | Last reply by Fazer_49 - Saturday, February 5, 2011 8:48 AM -
0 Votes
Dynamics NAV & TAPI/CTI
Does Dynamics NAV have any CTI or TAPI integration with Avaya ?Answered | 1 Replies | 1180 Views | Created by Bucky101 - Friday, August 17, 2018 4:58 AM | Last reply by Richard Mueller - Friday, August 17, 2018 12:21 PM -
1 Votes
Contact Base vs.
Also note that the filtered views give you some bonus things such as picklist values as the descriptions, not just numbers, related record names not ...Answered | 5 Replies | 5267 Views | Created by Paul J in NJ - Monday, June 7, 2010 1:08 PM | Last reply by Andrii Butenko - Monday, June 7, 2010 6:27 PM -
0 Votes
Main Contact Telephone Number
I think adding it to the view is the way forward.Answered | 3 Replies | 3807 Views | Created by CorunJohnson - Thursday, August 18, 2011 12:29 PM | Last reply by CorunJohnson - Thursday, August 18, 2011 12:43 PM -
0 Votes
unified service desk custom hosted control issue
If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.Answered | 4 Replies | 1554 Views | Created by sairam grandhi - Wednesday, December 13, 2017 7:42 AM | Last reply by Richard Mueller - Friday, December 15, 2017 12:13 PM -
1 Votes
Filtered accounts with no phone calls
Hello Peter, You can create a marketing list based upon all accounts that HAVE a phone number, and then create a marketing list of accounts that do not occur in ...Answered | 5 Replies | 6782 Views | Created by peter.kacerik - Thursday, July 16, 2009 8:42 AM | Last reply by Boudewijn Snoeren - Thursday, July 16, 2009 10:08 AM -
0 Votes
Filters in Contacts
But Yes, he can make as much custom view as he want and just choose them and no bother with system view or code.Answered | 4 Replies | 5435 Views | Created by danpri - Thursday, October 22, 2009 1:33 PM | Last reply by danpri - Friday, October 23, 2009 10:14 AM -
1 Votes
Unified Service Desk questions
I want to use a CTI adapter to recieve some information about the customer when we have an incoming call and then automatically use the multi entity search from CRM to ...Proposed | 2 Replies | 3276 Views | Created by Rsthlm - Wednesday, June 24, 2015 11:03 AM | Last reply by Rsthlm - Friday, June 26, 2015 9:43 AM -
1 Votes
Build an IT help desk with MS CRM 4.0
Should we want to use the CRM for IT help desk, all corporate users will have to be added to the db as contacts. ie customers of IT dept.Answered | 12 Replies | 18572 Views | Created by HanoiABC - Wednesday, November 4, 2009 7:21 PM | Last reply by Cody_9122 - Wednesday, December 23, 2009 10:03 AM -
3 Votes
CRM Mobile - Calling phone numbers with spaces in
I might do something simlar by having two new fields called Business Phone Number and Mobile Phone Number that are hidden in CRM but visible in CRM Mobile, ...Answered | 7 Replies | 6842 Views | Created by DownTownBrown - Tuesday, December 15, 2009 11:02 AM | Last reply by Wayne Walton - Wednesday, February 17, 2010 5:47 PM - Items 1 to 20 of 260136 Next ›
No announcements
