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Found 255091 threads
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1 VotesAssinging Cases from Queue to individual users in Team
It just so happens the CRM Team blog had a post on doing a round robin assignment just a few days ago.Answered | 1 Replies | 6230 Views | Created by vegasrobert - Thursday, February 12, 2009 11:11 PM | Last reply by Leon Tribe - Friday, February 13, 2009 6:03 AM
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2 Votes
Dialogs: Assigning cases to a team's default queue
Hi, In order to assign the Case to the Qeueue you need to add Create Record step and select Qeue Item entity, click on Set Properties ...Answered | 1 Replies | 3297 Views | Created by Srividhyaa - Monday, August 1, 2011 1:27 PM | Last reply by Jehanzeb.Javeed - Monday, August 1, 2011 2:41 PM -
1 Votes
Dashboard Display Individual Queues
You could create system views for the Queue Item entity that filter records from only a particular queue, then use these views on the dashboard list components.Answered | 3 Replies | 5915 Views | Created by Supplyside - Wednesday, April 17, 2013 2:44 PM | Last reply by Neil Parkhurst - Wednesday, July 23, 2014 12:24 PM -
2 Votes
assign and queue in case management
Assigning a Case - When you assign a case you change its owner, meaning the field called "ownerid" will be set to the person or team you ...Answered | 3 Replies | 2204 Views | Created by pntr - Tuesday, February 24, 2015 6:00 AM | Last reply by pntr - Tuesday, March 31, 2015 2:51 AM -
0 Votes
Assign Teams to Queue?
As far as I know queues are public and not restricted to a team or subset of users.Answered | 8 Replies | 5521 Views | Created by Sujatha B - Wednesday, July 7, 2010 8:53 AM | Last reply by Leon Tribe - Saturday, July 17, 2010 2:57 PM -
0 Votes
Unable to reassign a Case to a different queue
I'm dealing with initial permissions demons in Team Foundation Server 2008 right nowAnswered | 2 Replies | 6188 Views | Created by Sail_Maine - Thursday, July 30, 2009 3:22 PM | Last reply by Sail_Maine - Monday, August 3, 2009 3:23 PM -
4 Votes
Activities: Assign to teams or add into queues
However there are few thing that you need to keep in mind that would help you decide whter to use queues or teams or just simply assign to user.Answered | 2 Replies | 9382 Views | Created by pmdci - Thursday, April 28, 2011 5:46 PM | Last reply by pmdci - Thursday, April 28, 2011 9:10 PM -
0 Votes
Retrieve the queue a Case has been added to using javascript
$filter=ObjectId/Id eq (guid'yourguid')&$select=QueueId it contains Queue guid.Answered | 3 Replies | 3694 Views | Created by Fultz - Wednesday, July 4, 2012 3:07 AM | Last reply by san Sanz - Wednesday, July 4, 2012 7:27 AM -
0 Votes
Assigning a case to a queue
In CRM 4.0 when assign case record to Queue it will not change owner field becuase CRM needs Owner as particular system user.Answered | 3 Replies | 5696 Views | Created by jj1973 - Wednesday, January 19, 2011 9:31 AM | Last reply by Mayank Pujara - Friday, January 21, 2011 3:38 PM -
1 Votes
Error assigning case to queue CRM 2011
You must go to your team security roles and assign the team a security role that has "queue" read privilege.Answered | 1 Replies | 6978 Views | Created by snydMan - Thursday, June 23, 2011 2:42 AM | Last reply by Gonzalo Ruiz R - Thursday, June 23, 2011 3:59 PM -
1 Votes
Use a Workflow to add a Case to a Queue?
She (and the boss) wanted a solution that would prevent her from double invoicing, or possibly missing a case to invoice (i.e. human error).Answered | 6 Replies | 4500 Views | Created by BKnoll11 - Wednesday, August 10, 2011 5:17 PM | Last reply by BKnoll11 - Wednesday, August 10, 2011 6:30 PM -
0 Votes
Use of Queues
In similar cases I would rather to create teams with their respecting Rep and Associate.Answered | 1 Replies | 1615 Views | Created by L_SELSTAD - Friday, May 3, 2013 2:53 PM | Last reply by Payman Biukaghazadeh - Sunday, May 5, 2013 5:48 AM -
0 Votes
Outbound Emails from queues
You can ask your user to when they reply select the Queue name in From address and then click on Send..Answered | 3 Replies | 6044 Views | Created by Shaun Riordan - Tuesday, August 10, 2010 5:24 PM | Last reply by Mayank Pujara - Tuesday, August 17, 2010 8:43 AM -
0 Votes
Remove user from queue memebers
Sergey, For removal of user from Queue you should try to use Disassociate message passing userid and queueid by queuemembership_association relationship.Answered | 1 Replies | 1237 Views | Created by Sergey Aslanov - Friday, June 30, 2017 10:43 AM | Last reply by Andrii Butenko - Friday, June 30, 2017 1:30 PM -
0 Votes
Move the email to a different queue after it is converted to case by the CSR user
I though you might be able to setup a workflow so that when the regarding is changed is changed, it checks to see if the direction was incoming and teh Regarding (Case) contains data, then ...Answered | 1 Replies | 6222 Views | Created by Deepak Narayanan - Tuesday, June 9, 2009 10:34 AM | Last reply by Carlton Colter - Friday, October 2, 2009 12:37 AM -
1 Votes
Hide CRM Queue for some users
2) SHARE the Queue with the teams/users: In CRM, go to Business, Business Management, Queues.Answered | 7 Replies | 7529 Views | Created by Ja08 - Tuesday, January 18, 2011 1:33 PM | Last reply by Payman Biukaghazadeh - Tuesday, April 23, 2013 5:48 PM -
0 Votes
crm dynamcis queue assign all items in user queue to another queue
If you want to assign only the queue items to the Sales Queue, log into CRM as the user, open the Queue and re-assign the records.Answered | 3 Replies | 6397 Views | Created by pathiya007 - Friday, April 1, 2011 2:24 PM | Last reply by Donna Edwards - Thursday, April 7, 2011 8:33 PM -
1 Votes
New Case to Support Queue using Workflow
The Queue Item is the newly created case.Answered | 2 Replies | 2945 Views | Created by Fultz - Friday, June 1, 2012 12:56 AM | Last reply by Fultz - Friday, June 1, 2012 6:30 AM -
0 Votes
Is it possible to assign a case to a particular group by using case type?
You can create a team every group and on crm2011 every user and team has its own queues.Answered | 8 Replies | 3321 Views | Created by SenthilKumar1986 - Tuesday, September 27, 2011 10:46 AM | Last reply by Gonzalo Ruiz R - Tuesday, September 27, 2011 12:32 PM -
1 Votes
What is the proper use of Queues ?
Of course Queues can be used with other entities other than emails and activities including custom entities and is a really effective way for people to pick up tasks, complaints, ...Answered | 5 Replies | 5703 Views | Created by Serge Calderara - Tuesday, August 30, 2011 4:20 PM | Last reply by AniMandal - Tuesday, August 30, 2011 9:23 PM - Items 1 to 20 of 255091 Next ›
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