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Found 255105 threads
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0 VotesTrigger a workflow to send email when a case is assigned to Queues
I'm assuming that you are not just routing the Case to the queue but actually changing the owner to the queue.Answered | 13 Replies | 8203 Views | Created by MSCRM MAN - Thursday, April 15, 2010 4:51 PM | Last reply by oshabka - Tuesday, May 18, 2010 4:56 PM
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0 Votes
Assign a Task to a queue
If the task is already created, you can change it to a queue or user.Answered | 3 Replies | 6067 Views | Created by Chris_Harrington - Thursday, January 14, 2010 8:12 PM | Last reply by Donna Edwards - Thursday, January 14, 2010 11:19 PM -
2 Votes
Goals Management for Team MS CRM 2011
In that case, you just set the manager as the manager in goal setting for each of the individual goals.Answered | 3 Replies | 6196 Views | Created by SyedPro - Thursday, June 30, 2011 1:50 PM | Last reply by SyedPro - Thursday, July 7, 2011 5:59 AM -
1 Votes
Removing Email from Queue in Workflow
CRM 4.0 - http://mayankp.wordpress.com/2010/03/02/removing-email-from-crm-queue/ CRM 2011 - ...Answered | 6 Replies | 7747 Views | Created by Mayank Pujara - Friday, July 3, 2009 9:40 AM | Last reply by Mark Bath - Tuesday, August 21, 2012 8:14 PM -
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CRM 2011 - hide All Queues
However, individual users can wreak havoc on queue records (inadvertently changing the queue's e-mail address) - yes it has happened.Answered | 3 Replies | 6643 Views | Created by tmckinn - Thursday, August 25, 2011 5:56 AM | Last reply by Avogradro - Friday, June 14, 2013 9:06 PM -
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Restrict from assigning to Queue
You may write plug-in code and register for Assign message (Pre stage) to throw exception if the user doesn't have proper role.Answered | 1 Replies | 5117 Views | Created by Insight Dynamics - Wednesday, April 28, 2010 5:08 PM | Last reply by Daniel Cai - KingswaySoft - Wednesday, April 28, 2010 5:12 PM -
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How do I run a plugin when a case is added to a queue
Hi You will need to create a plug-in that fires on QueueItem Create step. the Queue Item has a Lookup to the Case and a lookup to the Queue.Answered | 3 Replies | 1502 Views | Created by J N Brand - Sunday, March 17, 2013 10:28 PM | Last reply by J N Brand - Tuesday, March 19, 2013 11:21 AM -
0 Votes
Retrieve individual files from backup
I'm not on the WHS team, I just post a lot. :)Answered | 5 Replies | 4136 Views | Created by Margita - Monday, October 19, 2009 5:05 PM | Last reply by Ken Warren - Tuesday, October 20, 2009 3:49 PM -
1 Votes
View records from all my team colleagues
If you want to exclude such records from the view, add the necessary filters.Answered | 4 Replies | 1587 Views | Created by toLL_net - Thursday, April 25, 2013 1:38 PM | Last reply by Jukka Niiranen - Friday, April 26, 2013 8:26 PM -
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Queue problem in Project Server 2007
The user had enabled the proxy, i had identified and resolved the issue.Answered | 3 Replies | 9347 Views | Created by K.Gokulraj - Wednesday, March 23, 2011 2:52 PM | Last reply by K.Gokulraj - Wednesday, March 30, 2011 9:58 AM -
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How can we assign incoming email from a Queue into particular user Queue based on FIFO
Working with Queues can be a little tricky, so I would recommend Mark Kovalcson's posting for information on working with Queues and their items programmatically.Answered | 2 Replies | 4689 Views | Created by ArvindSingh - Monday, June 28, 2010 10:26 AM | Last reply by Leon Tribe - Sunday, July 18, 2010 1:21 PM -
0 Votes
assign a custom entity record to queue/user
It is simple enough to create a view however and share it with the appropriate team.Answered | 9 Replies | 5959 Views | Created by VarunKumar17 - Friday, February 12, 2010 6:56 AM | Last reply by Karlo Swart - Friday, February 12, 2010 9:25 AM -
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Assigning contacts to queues and users
When assigning an item to a queue, there is created an record in whats called the "queueitem" entity.Answered | 1 Replies | 2050 Views | Created by CRM88 - Monday, October 1, 2012 8:20 PM | Last reply by RuneDaub - Monday, October 1, 2012 8:25 PM -
2 Votes
queue item getting attached to the resolved cases in CRM 4.0
When you switch from smart matching to tracking tokens the email subject has a alphanumeric string appended which is used to track against the relevent case instead.Answered | 3 Replies | 4930 Views | Created by vnkatra - Friday, November 12, 2010 9:53 PM | Last reply by RhettClinton - Monday, November 15, 2010 10:59 AM -
2 Votes
Case creation from Web form
now any user can access this custom aspx page and then they can enter the relevant support details and you should have code in aspx.cs (code file) which ...Answered | 3 Replies | 5198 Views | Created by zancanelli_1 - Monday, August 30, 2010 5:30 PM | Last reply by Mayank Pujara - Tuesday, August 31, 2010 10:51 AM -
1 Votes
Send email to all users in Online CRM 2013 on new case creation.
Needs to update all the users that a new case is createdAnswered | 3 Replies | 1280 Views | Created by Umes Kumar - Wednesday, May 14, 2014 11:21 PM | Last reply by Umes Kumar - Thursday, May 15, 2014 1:03 AM -
0 Votes
CRM Queues
I can use web service to assing the items in queue to users, but I dont want to miss the Queue form funtionality.Answered | 5 Replies | 4464 Views | Created by Insight Dynamics - Monday, April 12, 2010 9:34 PM | Last reply by Insight Dynamics - Tuesday, April 13, 2010 7:49 PM -
0 Votes
When replying to an email auto set the From to a queue
You could add logic to set to a different queue based on team/business unit etc but this should get you started!Answered | 1 Replies | 6305 Views | Created by Shaun Riordan - Thursday, October 7, 2010 9:49 PM | Last reply by Neil McD - Thursday, October 7, 2010 9:57 PM -
1 Votes
Update queue members
I believe that you should try to develop a plugin that will handle Associate/Dissociate messages for relationship between Team and User and make ...Answered | 5 Replies | 1010 Views | Created by Sergey Aslanov - Wednesday, June 28, 2017 8:07 AM | Last reply by Sergey Aslanov - Wednesday, June 28, 2017 2:35 PM -
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Teams and Queues in Case Management
I would recommend using queues for case management.Answered | 1 Replies | 1484 Views | Created by Abhisinha17 - Thursday, August 1, 2013 3:56 PM | Last reply by Roshan Mehta - Friday, August 2, 2013 7:57 PM
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