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Found 358204 threads
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0 VotesLogged in Agents for Response Group
, there is no direct method to monitor which agent log into the Response Group. If let someone as the formal agent want to log into the Response ...Answered | 1 Replies | 5786 Views | Created by GDWelsh - Wednesday, August 5, 2009 9:26 AM | Last reply by Gavin-Zhang - Tuesday, August 11, 2009 10:54 AM
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CDR for the Response Group
I would suspect that only the user that picks up the call will report the CDR and not the Response Group- Belgian Unified Communications ...Unanswered | 2 Replies | 6693 Views | Created by BougRun - Friday, April 17, 2009 10:17 AM | Last reply by EdYoung [MSFT] - Thursday, April 23, 2009 11:56 PM -
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Response Group Status
How do I monitor response group status? such as active calls in each group, average waiting time, etc.?Answered | 4 Replies | 6228 Views | Created by Daniel Yu - Systrend - Thursday, October 8, 2009 7:39 PM | Last reply by Jon R. Rauschenberger - Saturday, October 10, 2009 1:55 PM -
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Response Group Contact Issue
I created a response group using rgscot.exe. The call was not working as expected so I went looking for the contact in AD. It is nowhere to be found. I ...Answered | 4 Replies | 7457 Views | Created by zoulas - Friday, September 25, 2009 5:41 PM | Last reply by zoulas - Monday, October 19, 2009 5:13 PM -
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Is CDR data captured for RCC calls?
I have no way to test this so I'm hoping someone with RCC can confirm this either way. I'm thinking no and all the documentation I've found states CDR is captured ...Answered | 1 Replies | 3943 Views | Created by Tom Pacyk - Wednesday, July 8, 2009 12:19 AM | Last reply by Mitch Roberson - Thursday, July 9, 2009 1:27 AM -
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Response Group question
Hi Kevin, Are you saying that forwarding to telephone number within the response group configuration doesn't work? Does it work only for ...Answered | 8 Replies | 6348 Views | Created by Russ Rimmerman [MSFT] - Tuesday, July 21, 2009 1:06 AM | Last reply by VoIPnorm - Thursday, August 13, 2009 5:45 PM -
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CDR support
I could find no information on whether OCS will support buffer boxes, so at this point I am going to say that they are not supported.If anyone hears differently please correct ...Answered | 2 Replies | 6302 Views | Created by aksreejith - Thursday, June 14, 2007 5:17 AM | Last reply by Thomas Lee - Sunday, July 22, 2007 2:05 PM -
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Format of CDR data
There is an appendix describing the CDR Schema in the Archiving deployment guideAnswered | 4 Replies | 8874 Views | Created by aksreejith - Thursday, June 14, 2007 5:10 AM | Last reply by Johan Delimon - Wednesday, November 12, 2008 10:48 PM -
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Response Group Alerts & Agent Presence
stays "available", but when someone answers a call, then hangs up, the Response Group will no longer alert them until they change their presence, then changes it ...Answered | 7 Replies | 13733 Views | Created by Kenneth Carlson - Tuesday, October 20, 2009 4:56 PM | Last reply by Aitor Martin - Monday, November 2, 2009 8:51 AM -
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Can OCS Response Group Service do IM...?
I have setup the Response group Service....and WOW!!! pretty amazing. I noticed that I can only do call to the Response ...Answered | 2 Replies | 3814 Views | Created by JP Breton - Friday, April 3, 2009 11:54 AM | Last reply by Johan Delimon - Friday, April 3, 2009 8:47 PM -
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Response Group Deploy Failure OCS 2007 R2
The forum for OCS Response Groups is at http://social.technet.microsoft.com/Forums/en-US/ocsclients/threadsAnswered | 1 Replies | 6867 Views | Created by SF Chief - Tuesday, April 20, 2010 7:03 PM | Last reply by Sick Freak - Tuesday, April 20, 2010 7:15 PM -
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Description Archive/CDR tables
. CDRs allow enterprises to monitor the amount of IM and conferencing activity for the purpose of developing data and metrics on employee usage and ...Answered | 1 Replies | 6559 Views | Created by Dieter Tack - Friday, April 13, 2007 8:58 AM | Last reply by Thom Foreman - Monday, April 30, 2007 6:16 PM -
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CDR/Archiving and Director
Since the director only sends clients to thier home pool, it doesn't have anything to report so no MSMQ needed that I recall.Answered | 2 Replies | 6374 Views | Created by JP Breton - Friday, September 5, 2008 6:42 PM | Last reply by JP Breton - Monday, September 8, 2008 6:01 PM -
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Cannot create a Workflow with the Response Group Config Tool
Running OCS standard 2007 R2 on a Windows 2008 x64 I wanted to give the REsponse Group Service Tool a try: - Created an ...Answered | 4 Replies | 5126 Views | Created by JP Breton - Wednesday, April 1, 2009 8:43 PM | Last reply by JP Breton - Thursday, April 2, 2009 2:39 PM -
2 Votes
Why no Response Group Login in Communicator?
link, tab, or anything for me to login to the response agent group. I signed out, exited, slept overnight to see if some kind of update from ...Answered | 11 Replies | 7672 Views | Created by Barry Adkins - Friday, May 8, 2009 1:11 PM | Last reply by zoulas - Thursday, October 1, 2009 9:02 PM -
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Archiving & CDR, no data
Message Queuing is Online I am occasionally seeing the following in the Event Log for Archiving and CDR ...Answered | 3 Replies | 9908 Views | Created by davetechsearch - Friday, September 12, 2008 10:11 PM | Last reply by davetechsearch - Monday, September 29, 2008 8:52 PM -
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Response Group - Agent Tab - This service is temporarily unavailable.
The error message is not temporary. It will remain for days at a time. Regardless, I think that restarting the Response Group service was my ...Answered | 3 Replies | 7125 Views | Created by Kenneth Carlson - Wednesday, October 21, 2009 2:53 PM | Last reply by Kenneth Carlson - Wednesday, October 28, 2009 5:50 PM -
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Mixing EE Consolidate & Std.Ed. Arch.&CDR server
That would be no problem Archive server and is allways a Standard server You only need an Enterprise server for FrontEnd with Load ...Answered | 1 Replies | 3567 Views | Created by Elmerick - Tuesday, October 30, 2007 2:09 PM | Last reply by Johan Delimon - Wednesday, October 31, 2007 12:04 PM -
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campaign response-Close response
Ok, thank you for the clarification. If you were closing the campaign response without using the convert option, you would ...Answered | 4 Replies | 6416 Views | Created by Cosminc - Thursday, January 22, 2009 3:43 PM | Last reply by Cosminc - Friday, January 23, 2009 3:06 PM -
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How to ocs assosiate a contact with a "response group"
I need to be able to programatically update a "Response Group" workflow contact assosation (i.e. Who is the active contact that is tied to a a response ...Answered | 2 Replies | 7694 Views | Created by David_Som - Friday, September 25, 2009 8:03 PM | Last reply by Gavin-Zhang - Thursday, October 8, 2009 9:00 AM - Items 1 to 20 of 358204 Next ›
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