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Found 10 threads
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0 VotesCRM 4.0: Can't update the Contract Template's "Service Level" attribute
The behavior in CRM 4 is this: 1. There isn't a way out of the box in 4.0 to change the list of values for the "Contract Service ...Answered | 3 Replies | 8752 Views | Created by DavidBerry - Tuesday, May 13, 2008 10:48 PM | Last reply by gchadderton - Wednesday, June 24, 2009 7:07 AM
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0 Votes
CRM 4.0: Can't update the Contract Template's "Service Level" attribute
"Contract Service Level" attribute directly through customization of the Contract Template entity. 2.) You CAN change the "Contract ...Unanswered | 2 Replies | 6389 Views | Created by DavidBerry - Tuesday, April 29, 2008 11:03 PM | Last reply by DavidBerry - Thursday, May 1, 2008 10:48 PM -
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Service level Agreement
like he asked what time is it and you answered "the potatoes are done!" lol. I’m still wondering how you create a service level ...Answered | 2 Replies | 8788 Views | Created by Cosminc - Thursday, March 27, 2008 2:54 PM | Last reply by JoeyFreyre - Wednesday, December 26, 2012 9:41 PM -
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Contract Service Level - Change from Gold, Silver and Bronze
CRM 4.0: Can't update the Contract Template's "Service Level" attribute JasonAnswered | 8 Replies | 2652 Views | Created by jonny_h26 - Thursday, April 11, 2013 12:38 PM | Last reply by JLattimer - Thursday, April 11, 2013 1:04 PM -
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Service Level Agreements/Contracts and Activities
I realize that Contract Lines can be used to track time/support against a Contract, but is there a way best to apply a Service Level Agreement (SLA) to -
2 Votes
set contract service level via jscript CRM 2011 question
Hi, when we create a new contract from a contract template, we need to set the service level of the contract to match the name of the contract template selected. System derives ...Answered | 2 Replies | 2526 Views | Created by CRM elite - Monday, April 2, 2012 8:11 PM | Last reply by CRM elite - Tuesday, April 3, 2012 2:51 PM -
1 Votes
CRM Enhanced SLA(Service Level Agreement) not Pausing
Hi Sohail, Have you selected the "On Hold Status" for which the SLA for the cases are to be paused in service configuration ...Answered | 1 Replies | 1154 Views | Created by sohail450 - Wednesday, April 1, 2015 12:37 PM | Last reply by Abhishek73 - Thursday, April 2, 2015 4:25 AM -
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how to automate service level and cases in CRM 2011
Hi I have an requirement of dealing with cases on the basis of various service levels, how do i achieve this in CRM 2011 on premise ...Answered | 5 Replies | 3001 Views | Created by Fkhoja - Tuesday, February 14, 2012 12:42 PM | Last reply by Fkhoja - Wednesday, February 15, 2012 8:56 AM -
1 Votes
Case Form: Auto-Selection of Service Level by Customer
The link to the CRM SDK does provide you with a method you can use to retrieve an account's service level and use that value to populate the same field on a case. It's a JavaScript ...Unanswered | 2 Replies | 2364 Views | Created by DaveR_NZ - Friday, November 23, 2012 5:13 PM | Last reply by DaveR_NZ - Friday, November 23, 2012 5:54 PM -
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Which is the best entity out of box to Implement the Contracts and SLA (service level agreements) both
The specific scenario I can relate to, is developing a custom entity to capture supplier agreement detail. Essentially a contract that’s arranged when a temporary ...Answered | 4 Replies | 3253 Views | Created by Puneet Joshi - Tuesday, January 31, 2012 9:48 PM | Last reply by Craig Hamer - Wednesday, February 8, 2012 5:37 PM
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