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0 VotesHow do i create an email notification to be sent to a Queue item owner if a queue item has not been actioned?
Hi there, How do i set up an email notification to be sent to a Queue ...Answered | 4 Replies | 881 Views | Created by David J Kelly - Tuesday, September 1, 2015 8:37 AM | Last reply by David J Kelly - Tuesday, September 1, 2015 3:07 PM
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0 Votes
How do i add an activity item to a queue.
You only need to specify the SourceQueueId attribute if the activity is already in a queue and you want to route it ...Answered | 5 Replies | 4137 Views | Created by mrdialect2009 - Thursday, October 6, 2011 2:38 PM | Last reply by Gonzalo Ruiz R - Thursday, October 6, 2011 3:38 PM -
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Detect who moved a Queue Item to another Queue
Hi All, I would like to make a workflow the sends an email notification after a Queue Item is Added ...Answered | 7 Replies | 2424 Views | Created by Fultz - Thursday, June 28, 2012 7:21 AM | Last reply by Fultz - Friday, June 29, 2012 3:03 AM -
2 Votes
Send an email to queue owner when an account is added to their queue
You can also add a condition step in the workflow to make sure that the email is sent only when the queue item is an account (if ...Answered | 2 Replies | 3909 Views | Created by Aryn Gessel - Friday, July 15, 2011 7:29 PM | Last reply by Gonzalo Ruiz R - Sunday, July 17, 2011 7:01 PM -
2 Votes
Queue item: What sort of workflow action would release an item from the queue?
based on an item being REMOVED from a queue. However I am starting to question if this is required anyway. If an ...Answered | 4 Replies | 11297 Views | Created by pmdci - Monday, October 10, 2011 11:24 AM | Last reply by pmdci - Tuesday, October 11, 2011 3:12 PM -
1 Votes
Using an RSS Feed to update users when a new item has been added to a queue
Hello All I am after an application that will let users know when a Queue has a new Item. An RSS feed ...Answered | 4 Replies | 5710 Views | Created by TD-CRM - Wednesday, September 30, 2009 4:57 PM | Last reply by TD-CRM - Thursday, October 1, 2009 10:23 AM -
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Create e-mail notification when new queue item?
a name and select an entity type. Do I select queue or e-mail here? It seems as if I select queue then all I have ...Answered | 7 Replies | 7783 Views | Created by MartinNr5 - Sunday, October 25, 2009 1:59 PM | Last reply by Matt Mc - Monday, February 22, 2010 5:25 AM -
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Accept item in Queue, get Owner
Hi all, I have been asked to create a program that will get the Owner name once user "Accept" Incident from ...Answered | 4 Replies | 5387 Views | Created by g8dnitez - Tuesday, January 11, 2011 3:22 AM | Last reply by Kannan Boopalan - Tuesday, January 11, 2011 8:08 AM -
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Prevent Queue item Deletion
I've got a requirement where i need to prevent users from deleting email activities in the Queue(only in Queue),if ...Answered | 4 Replies | 5996 Views | Created by Deepak Narayanan - Sunday, June 7, 2009 12:46 PM | Last reply by Jim Wang (Microsoft) - Friday, June 12, 2009 9:40 AM -
1 Votes
how to change queue item view column titles
I've made a custom view for queue items. In my queue item view I would like to display the "From field" - this for ...Answered | 1 Replies | 3318 Views | Created by Phil98765 - Thursday, September 15, 2011 11:47 PM | Last reply by Jehanzeb.Javeed - Thursday, September 15, 2011 11:55 PM -
0 Votes
Automatically Assign an Email from a Queue
into the Customer Support Queue. The question is how do I re-route this e-mail to the Case Owner or may be there is some other way of ...Answered | 5 Replies | 5799 Views | Created by Gagandeep.Singh - Friday, April 9, 2010 10:26 PM | Last reply by Donna Edwards - Saturday, April 10, 2010 7:10 PM -
1 Votes
CRM 4.0 - workflow to assign an email to a queue
subject matches a predefined list, and assigns the case to a queue 3. notification email fires to alert the case ...Answered | 1 Replies | 7090 Views | Created by not a sniff - Thursday, November 4, 2010 12:19 PM | Last reply by Neil Benson - Friday, November 5, 2010 4:16 PM -
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How do I run a plugin when a case is added to a queue
can not find how to launch a plug in when a case (incident) is added to a queue. In the CRM ...Answered | 3 Replies | 1191 Views | Created by J N Brand - Sunday, March 17, 2013 10:28 PM | Last reply by J N Brand - Tuesday, March 19, 2013 11:21 AM -
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Create a new queue
Hi All, I am trying to create a new Queue in CRM 2011. When I go to "Settings", I don't see ...Answered | 1 Replies | 2358 Views | Created by fifo123 - Friday, August 17, 2012 3:57 PM | Last reply by JLattimer - Friday, August 17, 2012 4:58 PM -
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Why Email Activity Owner is Queue Owner?
Hi Gagandeep, I think it is logical, because a queue can has 1 owner and only 1 e-mail address. If you have been ...Answered | 2 Replies | 5194 Views | Created by Gagandeep.Singh - Monday, April 19, 2010 10:47 AM | Last reply by Richard Higman - Monday, April 19, 2010 2:35 PM -
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Route Queue Item Form
Hi everyone, I need to know if there is a way to modifiy the Form (Route Queued Item) that open when you click on the Routing ...Answered | 2 Replies | 1419 Views | Created by DarkBul - Thursday, October 24, 2013 9:49 AM | Last reply by DarkBul - Monday, October 28, 2013 11:22 AM -
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Is there a way to limit access to “Work On” button on an email (queue item) for some specific users?
Hi All, Is there a way to limit access to “Work On” button on an email (queue item) for some specific ...Answered | 3 Replies | 1477 Views | Created by flavia.takushi - Tuesday, February 19, 2013 9:05 PM | Last reply by flavia.takushi - Wednesday, February 20, 2013 8:07 PM -
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Email sends to a queue is not appear in queue
Hi everyone, We have set up a queue to receive emails. This was working fine until few days ago. The emails have stop appearing in the ...Answered | 4 Replies | 5627 Views | Created by Andy Hung - Wednesday, July 28, 2010 1:16 AM | Last reply by Vincent L - Wednesday, July 28, 2010 7:24 AM -
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Problem regarding assigning email to a queue
I want to assign an email to a queue in server side . I have the activityid and the queueid . ...Answered | 1 Replies | 7242 Views | Created by YanivA - Saturday, August 9, 2008 7:36 PM | Last reply by Hitachi Joel - Sunday, August 10, 2008 1:25 AM -
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Create a note when assign an activity to a queue?
The requirement is: Create a note when assign an activity to a queue. In the note, we need to record: <Who> did ...Answered | 2 Replies | 8175 Views | Created by Jim Wang (Microsoft) - Monday, July 30, 2007 4:55 PM | Last reply by Jim Wang (Microsoft) - Tuesday, July 31, 2007 8:10 AM - Items 1 to 20 of 366880 Next ›
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