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Found 59358 threads
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0 VotesHow to work on Queues and Routing?
Hi Shankarbala These are few concept of queue use with email routing Queue are linked with email boxm which has a owner and a ...Answered | 4 Replies | 3222 Views | Created by Shankarbala - Wednesday, November 9, 2011 5:49 AM | Last reply by D kay - Thursday, November 10, 2011 1:32 PM
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0 Votes
query about queue items
But the queue item allows the user to change the queue it is in without it reflecting that change on the record.Answered | 3 Replies | 1581 Views | Created by Jimminybob - Wednesday, January 9, 2013 4:48 PM | Last reply by Jimminybob - Thursday, January 10, 2013 8:54 AM -
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Clear queue items with workflow
Smart Matching fails often with similar subject lines- such as those generated from forms.Answered | 3 Replies | 7080 Views | Created by Peter Bergman - Friday, December 11, 2009 10:32 AM | Last reply by e_8 - Tuesday, May 18, 2010 12:21 AM -
2 Votes
Queue item: What sort of workflow action would release an item from the queue?
That's right. two things can happen when you "remove" the item from the queue (or the belt for your example): You place the item in ...Answered | 4 Replies | 12091 Views | Created by pmdci - Monday, October 10, 2011 11:24 AM | Last reply by pmdci - Tuesday, October 11, 2011 3:12 PM -
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How do i add an activity item to a queue.
Business Management --> Queues.Answered | 5 Replies | 4346 Views | Created by mrdialect2009 - Thursday, October 6, 2011 2:38 PM | Last reply by Gonzalo Ruiz R - Thursday, October 6, 2011 3:38 PM -
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crm dynamcis queue assign all items in user queue to another queue
If you want to assign only the queue items to the Sales Queue, log into CRM as the user, open the Queue and re-assign the records.Answered | 3 Replies | 6281 Views | Created by pathiya007 - Friday, April 1, 2011 2:24 PM | Last reply by Donna Edwards - Thursday, April 7, 2011 8:33 PM -
2 Votes
assign and queue in case management
Hi pntr, Assigning cases and routing them to queues are different concepts even though both end up having the same kind of utility.Answered | 3 Replies | 2070 Views | Created by pntr - Tuesday, February 24, 2015 6:00 AM | Last reply by pntr - Tuesday, March 31, 2015 2:51 AM -
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Prevent Queue item Deletion
I don't have an example for this particular case, the idea is get the entity ID and type(email in your case), then check if the entity(queueitem) is in the queue, then prevent the delete ...Answered | 4 Replies | 6174 Views | Created by Deepak Narayanan - Sunday, June 7, 2009 12:46 PM | Last reply by Jim Wang (Microsoft) - Friday, June 12, 2009 9:40 AM -
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CRM Queues
I can use web service to assing the items in queue to users, but I dont want to miss the Queue form funtionality.Answered | 5 Replies | 4375 Views | Created by Insight Dynamics - Monday, April 12, 2010 9:34 PM | Last reply by Insight Dynamics - Tuesday, April 13, 2010 7:49 PM -
1 Votes
how to change queue item view column titles
Hi, it is not possible to change the view field From (Object) to From because whenever you will add any parent record field into the child (Queue ...Answered | 1 Replies | 3521 Views | Created by Phil98765 - Thursday, September 15, 2011 11:47 PM | Last reply by Jehanzeb.Javeed - Thursday, September 15, 2011 11:55 PM -
1 Votes
How can i use workflow to route emails from a sync mailbox to different queues?
That way the queue item will be created if either subject or description contains "invite".Answered | 6 Replies | 1826 Views | Created by David J Kelly - Friday, March 22, 2013 4:51 PM | Last reply by David J Kelly - Sunday, March 24, 2013 5:13 PM -
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Create e-mail notification when new queue item?
I should be able to trigger a workflow when an item is assigned to a queue.Answered | 7 Replies | 7992 Views | Created by MartinNr5 - Sunday, October 25, 2009 1:59 PM | Last reply by Matt Mc - Monday, February 22, 2010 5:25 AM -
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Creating a task in a public queue
Please check workflows as you can assign task to a user and as well as to a queue.Answered | 5 Replies | 4251 Views | Created by nickpeterson - Wednesday, November 24, 2010 2:30 PM | Last reply by Faisal Fiaz - Wednesday, November 24, 2010 3:23 PM -
2 Votes
Send an email to queue owner when an account is added to their queue
You can also add a condition step in the workflow to make sure that the email is sent only when the queue item is an account (if necessary) Gonzalo | ...Answered | 2 Replies | 4167 Views | Created by Aryn Gessel - Friday, July 15, 2011 7:29 PM | Last reply by Gonzalo Ruiz R - Sunday, July 17, 2011 7:01 PM -
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Route Queue Item Form
Hi everyone, I need to know if there is a way to modifiy the Form (Route Queued Item) that open when you click on the Routing Button?Answered | 2 Replies | 1640 Views | Created by DarkBul - Thursday, October 24, 2013 9:49 AM | Last reply by DarkBul - Monday, October 28, 2013 11:22 AM -
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Any way to automatically remove a queue via dialog?
@Gustaf - you are right, the direction of the relationship means you can't get from email 'up' to Queue Item, but even if you ran a workflow on the Queue Item you ...Answered | 2 Replies | 2059 Views | Created by Kev_KWtech - Friday, January 18, 2013 7:50 PM | Last reply by Adam Vero - Monday, January 28, 2013 12:21 PM -
1 Votes
Use a Workflow to add a Case to a Queue?
This way she can view a Queue of resolved cases then release them from it.Answered | 6 Replies | 4326 Views | Created by BKnoll11 - Wednesday, August 10, 2011 5:17 PM | Last reply by BKnoll11 - Wednesday, August 10, 2011 6:30 PM -
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Assign Teams to Queue?
These work items(Case) will be assigned to the agents/groups assigned to the queues.Answered | 8 Replies | 5371 Views | Created by Sujatha B - Wednesday, July 7, 2010 8:53 AM | Last reply by Leon Tribe - Saturday, July 17, 2010 2:57 PM -
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CRM 2011 - hide All Queues
Queue Item and Queues are controlled by the same item in the Security Role.Answered | 3 Replies | 6512 Views | Created by tmckinn - Thursday, August 25, 2011 5:56 AM | Last reply by Avogradro - Friday, June 14, 2013 9:06 PM -
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Work Queues
In the box where you specify who to assign it to, you drop down User and select Queue.Answered | 3 Replies | 6191 Views | Created by R F Burton - Monday, February 15, 2010 10:45 AM | Last reply by Leon Tribe - Monday, February 15, 2010 2:30 PM - Items 1 to 20 of 59358 Next ›
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