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0 Votesincident == case?
Case and Incident are the same.Answered | 2 Replies | 1698 Views | Created by dotnetteramg123 - Friday, January 18, 2013 3:51 PM | Last reply by JLattimer - Friday, January 18, 2013 4:24 PM
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0 Votes
StatusReason for a Case (Incident)
In Dynamics CRM 2011 on premises we have been asked to edit the Case (Incident) entity so that for a Status of "Active" a StatusReason may contain the option ... -
0 Votes
Case/Incident numbers - Getting to 100,000
The next case number to be used is determined by the currentcasenumber field in the organizationbase table.Answered | 1 Replies | 6127 Views | Created by radman_bobbin - Tuesday, October 27, 2009 1:19 PM | Last reply by Richard M. Riddle - Tuesday, October 27, 2009 2:01 PM -
0 Votes
Close an incident (case) that still has open activities.
You will have to: Customise the Ribbon to override the current Command behind the 'Resolve Case' buttonWrite some javascript that a) Completes all open ...Answered | 5 Replies | 3025 Views | Created by captainsina - Tuesday, December 4, 2012 10:48 PM | Last reply by pogo69 - Thursday, December 6, 2012 1:16 AM -
4 Votes
what is the difference between a Case, incident and lead ?
Hi, The case (incidents) and lead serve different purpose.Answered | 3 Replies | 7327 Views | Created by rodniko - Monday, April 16, 2012 10:58 AM | Last reply by Pavan Kumar Lanka - Monday, April 16, 2012 1:16 PM -
6 Votes
Extracting incident/case audit history programmatically
Hi Alan, Lets assume there is an incident which is reopened 3 times (Generic case, you can take 1 or more than 1 status change).Answered | 10 Replies | 2395 Views | Created by Alan Hollis - Monday, January 21, 2013 11:20 AM | Last reply by Alan Hollis - Wednesday, January 23, 2013 1:03 PM -
0 Votes
CRM 2011: StatusReason of quote are twice in system
Hi @ all, in our customer system I can see the statusreasons twice: In the internal system all fits.Answered | 2 Replies | 640 Views | Created by Karan5959 - Tuesday, December 17, 2013 9:30 AM | Last reply by Karan5959 - Tuesday, December 17, 2013 10:47 AM -
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Update a Closed Case(Incident) in CRM 2011
Hi, You have to change case (incident) status back to Active and then only you will be allowed for editing the case, after editing youc an update the ...Answered | 1 Replies | 7067 Views | Created by m83 - Wednesday, August 10, 2011 12:59 PM | Last reply by Jehanzeb.Javeed - Wednesday, August 10, 2011 1:04 PM -
0 Votes
Assign email to a case/incident
If it is a case of the email is going to 'activity' instead of 'history', create the activity but make sure you hit the 'Save As Completed' button.Answered | 3 Replies | 5816 Views | Created by boris37 - Friday, January 22, 2010 6:08 PM | Last reply by boris37 - Friday, January 22, 2010 7:10 PM -
0 Votes
How to create mail merge template for the case entity in MSCRM 4.0?
In fact there seems to be no method to add mailmerge to a case properly.Answered | 3 Replies | 8245 Views | Created by Chern Yee - Tuesday, January 8, 2008 2:53 PM | Last reply by Andrew Wolfe - Monday, September 28, 2009 3:33 PM -
1 Votes
Customizing the Case Number for on the Incident Entity
Hi youngceaser, Unfortunately that case number cannot be changed in a supported way.Answered | 5 Replies | 3030 Views | Created by youngceaser - Monday, May 21, 2012 11:45 AM | Last reply by Dimaz Pramudya (www.xrmbits.com) - Tuesday, May 22, 2012 10:45 AM -
0 Votes
Creating a Case (Incident) Entity Instance in MS CRM 4.0
Hi, Use the below code to create a Case.Answered | 16 Replies | 17537 Views | Created by Kris Subram - Wednesday, June 9, 2010 2:40 AM | Last reply by Gladstone Richard - Monday, January 7, 2013 5:54 AM -
2 Votes
incident resolved by - how to query?
In these cases, to find out the users resolved the case you should create a SSRS report and put a join between incident and audit base tables.Answered | 2 Replies | 983 Views | Created by dotnetteramg123 - Saturday, January 4, 2014 2:02 AM | Last reply by Payman Biukaghazadeh - Saturday, January 4, 2014 2:52 PM -
7 Votes
incident ownerId
You also need to make sure that the other user has the AppendTo privilege for the incident entity.Answered | 18 Replies | 4583 Views | Created by Ksun_Chan - Wednesday, May 9, 2012 2:45 AM | Last reply by Ksun_Chan - Monday, May 14, 2012 9:55 AM -
7 Votes
Displaying a date-time stamp on the case entity view in MS CRM 2011
Whilst calling the Service Module, we are face with challenges regarding the a case (to handle incident request/logging).Answered | 7 Replies | 7814 Views | Created by David Edokpayi - Monday, August 1, 2011 10:05 PM | Last reply by Amreek Singh - Thursday, August 4, 2011 12:01 AM -
7 Votes
How to add a note to a case(incident) in crm 2011 . by using c#
. :) Entity noteEntity = new Entity("annotation"); noteEntity.Attributes.Add("subject", "Let me clear you some ...Answered | 4 Replies | 14517 Views | Created by SyedHaroon - Monday, October 15, 2012 2:10 PM | Last reply by Javo Quilodran - Friday, February 10, 2017 2:25 PM -
2 Votes
Obtain a real user name from the attribute ownerid in table incident (Case)
I have learned the ‘incident’ is a view not a table.Answered | 6 Replies | 3932 Views | Created by JR099 - Wednesday, September 7, 2011 2:24 AM | Last reply by JR099 - Thursday, September 8, 2011 2:42 AM -
0 Votes
Approval process for an incident
I'm assuming the link in this case would be dynamic to the case in question.Answered | 8 Replies | 7396 Views | Created by Just another guy trying to make a living - Friday, May 8, 2009 5:32 PM | Last reply by Leon Tribe - Tuesday, May 12, 2009 1:09 PM -
0 Votes
RetrieveMultiple not fired for incident entity plug in when user selects views (my active cases,all active cases view etc)
My plugin is also not firing for cases.Answered | 7 Replies | 3065 Views | Created by sujithapril - Tuesday, December 25, 2012 4:43 AM | Last reply by Saqib Khan (SK) - Wednesday, February 26, 2014 7:12 AM -
0 Votes
How to Create an Incident in C#
I'm having the same issue using Dynamics CRM 2011 I'm getting the exception "You should specify a parent contact or account" I've tried with Contact or ...Answered | 13 Replies | 9001 Views | Created by CodemonkeyHelp - Thursday, October 25, 2012 12:46 PM | Last reply by oliver rodrigues - Wednesday, January 2, 2013 11:05 PM - Items 1 to 20 of 48682 Next ›
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