No announcements
Found 198765 threads
-
1 VotesUnified Service Desk vc CCA
Unified Service Desk (USD) is a full supported Agent Desktop built on UII.Answered | 1 Replies | 1917 Views | Created by Sreenivasulu Pavalla CRM - Wednesday, December 10, 2014 11:00 AM | Last reply by MattB-MSFT - Monday, December 15, 2014 8:03 PM
-
0 Votes
Unified Service Desk does not obey global font size rules
New thread here: ...Answered | 4 Replies | 2406 Views | Created by Wayne Walton - Wednesday, September 3, 2014 5:04 PM | Last reply by Wayne Walton - Monday, March 30, 2015 3:20 PM -
0 Votes
Unified Service Desk - Open Contact Session with phone call activity
Hi, Currently I opened the Contact session from CTI using CTILookupRequest. -
1 Votes
open new phone call activity in one step
Hi, In CRM 4.0, You can add ISV button in CRM Menu Bar as mentioned in the following blog ...Answered | 3 Replies | 3269 Views | Created by Tracy Mangin - Wednesday, August 17, 2011 2:33 PM | Last reply by Jehanzeb.Javeed - Wednesday, August 17, 2011 9:43 PM -
2 Votes
Phone Activity opens as a Task in 2011!!!
Works on some machines, on others phone calls open as tasks.Answered | 7 Replies | 6029 Views | Created by Ben-James - Monday, March 21, 2011 6:49 AM | Last reply by Empellor - Tuesday, August 16, 2011 4:41 PM -
1 Votes
Build an IT help desk with MS CRM 4.0
Once the users have a Case created, they can add activities like tasks, phone calls, e-mails etc to the Case and track the amount of time spent on each ...Answered | 12 Replies | 18615 Views | Created by HanoiABC - Wednesday, November 4, 2009 7:21 PM | Last reply by Cody_9122 - Wednesday, December 23, 2009 10:03 AM -
0 Votes
How can I show contact's company (account) in campaings phone call's activity view ?
Hi, The problem here is the 'Recipient' is not always a contact, it could be a different type of entity such as account or lead.Answered | 1 Replies | 2567 Views | Created by _pekka_ - Sunday, September 30, 2012 10:35 AM | Last reply by Rob Boyers - Friday, October 12, 2012 9:08 PM -
0 Votes
search for phone call activities for opportunities that were open last month
Here I'm returning phone calls that were completed (actual end is automatically updated when an activity is completed) is in a given month (September) ...Answered | 1 Replies | 2503 Views | Created by Tracy Mangin - Monday, October 8, 2012 8:55 PM | Last reply by Rob Boyers - Monday, October 8, 2012 9:39 PM -
0 Votes
Service desk
Sorry but no idea really on service desk setup.Answered | 5 Replies | 1457 Views | Created by schvuu - Friday, November 7, 2014 12:48 PM | Last reply by Dave Patrick - Saturday, November 8, 2014 2:25 PM -
0 Votes
unified service desk custom hosted control issue
If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.Answered | 4 Replies | 1731 Views | Created by sairam grandhi - Wednesday, December 13, 2017 7:42 AM | Last reply by - Friday, December 15, 2017 12:13 PM -
0 Votes
No Phone number displayed in Communicator contacts
Forums Home > Unified Communications Forums > Microsoft Office Communicator 2007 SDK located ...Answered | 1 Replies | 8265 Views | Created by nonnus2010 - Sunday, January 31, 2010 6:29 PM | Last reply by Tagore Bandlamudi - Monday, February 1, 2010 8:18 AM -
0 Votes
Display related activities from an open activity
http://icu-mscrm.blogspot.com/2006/06/showing-associated-activities-in.html http://blogs.msdn.com/dynamicscrmonline/archive/2008/06/20/adding-activi ...Answered | 3 Replies | 4721 Views | Created by Anita White - Wednesday, April 28, 2010 7:31 PM | Last reply by Anita White - Wednesday, April 28, 2010 8:12 PM -
2 Votes
CRM 2011 populate primary contact when creating new phone call
It sets the regarding on the created phone call to the parent customer associated with the contact record that was originally set as the regarding.Answered | 14 Replies | 3015 Views | Created by chrisc543-1 - Monday, July 8, 2013 9:52 PM | Last reply by Nick Doriot, Hitachi Solutions America, Ltd - Tuesday, July 9, 2013 5:26 PM -
1 Votes
url parameters for new phone call activity
Truth is opened the prepared mind My blog - http://a33ik.blogspot.comAnswered | 7 Replies | 5397 Views | Created by matt.ridgway - Friday, August 21, 2009 10:52 AM | Last reply by Nishant Rana - Friday, August 21, 2009 11:15 AM -
2 Votes
Tracking phone calls thro' CRM 4.0 on-premise
If you literally just want to track phone calls, create a new activity and select "phone call".Answered | 3 Replies | 6198 Views | Created by HanoiABC - Thursday, October 15, 2009 7:46 PM | Last reply by Aron_111 - Wednesday, December 23, 2009 10:25 AM -
0 Votes
Unified service desk- CRM 2013
Contact,Incident,Opportunity,Account etc.. are the Tabs under customer session.Unanswered | 2 Replies | 1366 Views | Created by Rammohan Ammiti - Monday, March 30, 2015 5:04 PM | Last reply by Rammohan Ammiti - Tuesday, March 31, 2015 8:04 AM -
1 Votes
Unified Service Desk questions
You address this using scriptlets in Unified Service Desk.Proposed | 2 Replies | 3363 Views | Created by Rsthlm - Wednesday, June 24, 2015 11:03 AM | Last reply by Rsthlm - Friday, June 26, 2015 9:43 AM -
1 Votes
Deleting a contact, deletes the contact's activities -- why?
Please check that the Contact is not in the Regarding field of the activities - that will be "cascade removed" if the parent record is deleted.Answered | 4 Replies | 6554 Views | Created by Neil Benson - Wednesday, November 25, 2009 5:03 PM | Last reply by Leon Tribe - Monday, November 30, 2009 12:03 AM -
1 Votes
Add Mobile and Home Phone to Phone Call Form
This is usually the case since these are outgoing phone call activities.Answered | 10 Replies | 6922 Views | Created by JasonTexas - Saturday, June 19, 2010 6:06 PM | Last reply by HIMBAP - Tuesday, June 22, 2010 4:17 PM -
5 Votes
Phone call ownership
To apply Neil's fix (the simple, easy, novice way): Open a phone call record.Answered | 6 Replies | 2464 Views | Created by Tdemiranda - Friday, January 11, 2013 5:27 PM | Last reply by Adam Vero - Wednesday, January 16, 2013 2:57 PM - Items 1 to 20 of 198765 Next ›
No announcements
