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Xbox customer service complaint

    Pregunta

  • I bought my husband and my son games for their xbox for Christmas, my husband wanted to hook it up to live to play his game online.  When he hooked it up there was a mandatory update from November to download and during the download he got the red ring of death.  Now his xbox does not work at all, he called customer service who tried to tell him that it was a "coincidence" that the xbox broke whilst the update was downloading and that he would have to send in the console and pay $100 to get it fixed.  He talked to a supervisor that told him blatant lies and refused to give him any more numbers to contact someone higher than herself.  We have looked up this update online and there are numerous sited including the xbox site that have shown that that particular update has caused a problem with peoples consoles.  I want to know who to contact OTHER THAN the customer service department my husband spent 3 hours on the phone with last night to make a complaint to and get this issue fixed since it was the xbox update that caused the problem with our console.   We have been long time customers with xbox and have spent a huge amount of money on games and other xbox related products, and if a multi billion dollar company does not care enough about their customers to fix a problem like this without lying to the customer and causing the kinds of problems that we experienced last night the company should be ashamed and this shows that this company does not care about anything other than their bottom line.  My husand tried to get the problem resolved by suggesting online steps that he could try to no avail, the only way we can get the console fixed is to send it in, and we will not be paying for the fix since it is a direct result of the update that downloaded when my husband hooked it up to the live account.  If we have to we will be submitting a complaint to the BBB and switching to playstation.  We would prefer the company to try and remedy this problem before drastic action has to be taken.  I would like to contact someone preferably in the corporate office and not the customer service department we contacted last night because that was the worst customer service experience we have every had.
    miércoles, 29 de diciembre de 2010 19:09

Respuestas

  • "englady66" wrote in message news:c72ba4a7-cb39-41ac-84c0-f3b1e0ddb246...
    I bought my husband and my son games for their xbox for Christmas, my husband wanted to hook it up to live to play his game online.  When he hooked it up there was a mandatory update from November to download and during the download he got the red ring of death.  Now his xbox does not work at all, he called customer service who tried to tell him that it was a "coincidence" that the xbox broke whilst the update was downloading and that he would have to send in the console and pay $100 to get it fixed.  He talked to a supervisor that told him blatant lies and refused to give him any more numbers to contact someone higher than herself.  We have looked up this update online and there are numerous sited including the xbox site that have shown that that particular update has caused a problem with peoples consoles.  I want to know who to contact OTHER THAN the customer service department my husband spent 3 hours on the phone with last night to make a complaint to and get this issue fixed since it was the xbox update that caused the problem with our console.   We have been long time customers with xbox and have spent a huge amount of money on games and other xbox related products, and if a multi billion dollar company does not care enough about their customers to fix a problem like this without lying to the customer and causing the kinds of problems that we experienced last night the company should be ashamed and this shows that this company does not care about anything other than their bottom line.  My husand tried to get the problem resolved by suggesting online steps that he could try to no avail, the only way we can get the console fixed is to send it in, and we will not be paying for the fix since it is a direct result of the update that downloaded when my husband hooked it up to the live account.  If we have to we will be submitting a complaint to the BBB and switching to playstation.  We would prefer the company to try and remedy this problem before drastic action has to be taken.  I would like to contact someone preferably in the corporate office and not the customer service department we contacted last night because that was the worst customer service experience we have every had.

    This forum does not deal with xBox problems of any kind - please repost your problem in the appropriate xBox forum - where someone can deal with it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    miércoles, 29 de diciembre de 2010 23:19
    Moderador

Todas las respuestas

  • "englady66" wrote in message news:c72ba4a7-cb39-41ac-84c0-f3b1e0ddb246...
    I bought my husband and my son games for their xbox for Christmas, my husband wanted to hook it up to live to play his game online.  When he hooked it up there was a mandatory update from November to download and during the download he got the red ring of death.  Now his xbox does not work at all, he called customer service who tried to tell him that it was a "coincidence" that the xbox broke whilst the update was downloading and that he would have to send in the console and pay $100 to get it fixed.  He talked to a supervisor that told him blatant lies and refused to give him any more numbers to contact someone higher than herself.  We have looked up this update online and there are numerous sited including the xbox site that have shown that that particular update has caused a problem with peoples consoles.  I want to know who to contact OTHER THAN the customer service department my husband spent 3 hours on the phone with last night to make a complaint to and get this issue fixed since it was the xbox update that caused the problem with our console.   We have been long time customers with xbox and have spent a huge amount of money on games and other xbox related products, and if a multi billion dollar company does not care enough about their customers to fix a problem like this without lying to the customer and causing the kinds of problems that we experienced last night the company should be ashamed and this shows that this company does not care about anything other than their bottom line.  My husand tried to get the problem resolved by suggesting online steps that he could try to no avail, the only way we can get the console fixed is to send it in, and we will not be paying for the fix since it is a direct result of the update that downloaded when my husband hooked it up to the live account.  If we have to we will be submitting a complaint to the BBB and switching to playstation.  We would prefer the company to try and remedy this problem before drastic action has to be taken.  I would like to contact someone preferably in the corporate office and not the customer service department we contacted last night because that was the worst customer service experience we have every had.

    This forum does not deal with xBox problems of any kind - please repost your problem in the appropriate xBox forum - where someone can deal with it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    miércoles, 29 de diciembre de 2010 23:19
    Moderador
  • I have had it with Microsoft! I purchased an Xbox One at the end of May. It was a special Halo edition that I had to order and wait for, thru game stop. In the beginning of July it would not eject one of my brand new games. The disk could be heard grinding inside when I turned on the machine. I paid $60 dollars for the game. I called customer service and took their option called the advanced exchange, which sends me an Xbox to use while the repair mine. This cost $15. My only other option was to pay for postage to return mine and wait without an Xbox for them to fix mine. They ended up telling me to keep the replacement Xbox, however, my $60 game was still stuck inside the original machine, which I had returned. I called customer service and explained that their hardware destroyed my software. This call lasted approximately 1 hour in which I had to explain my situation 3 times before it was understood by the rep that I just wanted my game replaced. The rep then proceeded to tell me that it wasn't a Microsoft issue, but that I need to call the game publisher for a replacement. I said no it's Microsoft's issue because their hardware took my software. I asked for a supervisor and was told that my only "option"was to by the game with my own money from the Xbox store and he would refund me. I reluctantly accepted this resolution but did not have funds available for two more days. I then played email tag with the supervisor for 2 weeks until they finally called me back to follow through with this resolution. The original rep called me and told me to purchase the game and then to end the call with him, so the supervisor could call me back from the supervisor station to process the refund. I did and waited a whole hour before the supervisor finally called me back. He processed the refund and we ended the call. I the tried to play the game and the refund he processed removed the purchased game from my console. So I have $65 tied up on my card while the refund process, which is why I wasn't happy with this "option" in the first place, and also no game. I have a Sony playstation 4, and have had it for a year. I have never had an issue with it. I had an issue with my PS3 once and it was dealt with quickly and professionally. I am going to copy this entire post and post it to every media medium I can. All I want is my game. Also I would like to actually speak to someone at Xbox in the U.S., who was some authority to fix my situation and even that was impossible. Boooo Microsoft.
    domingo, 30 de agosto de 2015 3:06
  • Please see my earlier response.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    domingo, 30 de agosto de 2015 6:53
    Moderador