Gracias Demian, sí lo tengo registrado en Office 365; le he puesto un ticket a Microsoft con el tema y nos han contestado lo siguiente (por si a alguien le puede ser útil); de nuevo Muchas gracias por tu ayuda.
Juan José Palomares
En respuesta a su pergunta, yo os envio la siguiente información interna:
- After the 23<sup>rd</sup> of JUNE, you will receive an
email that invites to the service of the next couple of months.
- Microsoft Social Listening is also available standalone (Without CRM)
- There is a process of inviting customers that are eligible to get the MSL, so customers should wait for the invite (if they have more than 10 professional licenses) or purchase the product separately
- With the SP1 release, we released the ability of CRM to have this feature which is why you see it there at the moment. But until you receive your mail with the backfill link, you will not be able to add your MSL licenses to your
CRM Org.
All customers would have received the following email who were eligible for this:
Microsoft Social Listening is coming soon!
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Hello @Model.USER_FIRST_NAME,
Microsoft Social Listening is a powerful new social listening and analytics service that your organization can use to monitor social media channels, like Twitter and Facebook. You
can use it to track products, brands, competitors, and campaigns globally and in real time to gain a true understanding of your customers and your business across the social web.
And the best part: this great new service is now included as part of your CRM Online subscription.
As a Microsoft Dynamics CRM Online customer with 10 or more users, you get Microsoft Social Listening at no additional subscription charge.
General availability of Microsoft Social Listening is scheduled for Spring 2014. We will notify you when your organization is eligible to set up this service.
Get ready to listen to and understand your customers like never before!
Sincerely,
The Microsoft Dynamics CRM Online Team
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Key Actions to Prepare for Microsoft Social Listening
- Share the Get Ready Page
with the right people in your organization, so they can plan for using this new solution.
- Learn about the languages and translations that Social Listening supports in the
Translation Guide.
- Learn more about Social CRM.
- Take action on the availability notification and start listening to the social web!
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Have questions?
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Please feel free to contact your Partner/Microsoft Account team if you have any questions.
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