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Help with error message

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  • Hi,

    I may not be on the right forum, this is my first time, so please redirect me if you can.

    I recently installed Windows 10 on an HP computer running Windows 7 with no issues.  After I installed Windows 10 I began getting the following message "IRQL not less or equal to".

    I found a video that helped me obtain the information shown below, but I am totally lost about what it says and how to fix it.  ANY help would be greatly appreciated.

    Thank you,

    Dorothy

    Log Name:      System

    Source:        Service Control Manager

    Date:          8/20/2016 8:43:59 PM

    Event ID:      7001

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Dorothy-HP

    Description:

    The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7001</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2016-08-21T03:43:59.103900800Z" />

        <EventRecordID>2146</EventRecordID>

        <Correlation />

        <Execution ProcessID="892" ThreadID="2080" />

        <Channel>System</Channel>

        <Computer>Dorothy-HP</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">NetTcpActivator</Data>

        <Data Name="param2">NetTcpPortSharing</Data>

        <Data Name="param3">%%1058</Data>

        <Binary>4E006500740054006300700041006300740069007600610074006F0072000000</Binary>

      </EventData>

    </Event>


    21 Agustus 2016 4:24

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