none
Bios Update Renders Windows 7 Not Genuine RRS feed

  • Pergunta

  • Purchased a Sager 8760 (Clevo W870CU) laptop with Windows 7 Home Premium in March, 2010. The computer and Win 7 have operated flawlessly since then with regular updates for Windows and Office 2007. Today I updated the machine BIOS. Upon rebooting, a screen notation says my copy of Win 7 Build 7600 is "not genuine." I also get this popup window announcing that I am or may be running a counterfeit copy of Windows and directing be to a MS web to ascertain the validity of the installation, but which only wants to sell me another copy of Windows. What is this? This is a perfectly genuine copy of Windows which has been previously activated and validated on additional occasions. I suspect the BIOS update is the cause of all this, but cannot imagine that MS could not foresee that machine BIOS would require updating from time to time without throwing the operating system into a meltdown. Can someone please help me resolve this mess without having to buy another copy of Win 7?  
    • Editado KyRevelator quinta-feira, 13 de maio de 2010 00:04
    quarta-feira, 12 de maio de 2010 23:35

Respostas

  • Hello KyRevelator,

    It's expected that for OEM SLP deployments of Windows that the installed product key would be different from the product key on the CoA.

    The OEM SLP product key is common to every one of that specific manufacturer's installations of a given version and edition of Windows onto that manufacturer's computers.  For example, if you search the Windows XP forum using *****-*****-T6DFB-Y934T-YD4YT you will get a zillion hits, all of which are Dell computers with XP Pro, because that is Dell's OEM SLP deployment key.

    The CoA key is unique to that CoA, and is there to be used in case the Windows license has to be reinstalled without the benefit of the OEM's recovery solution, or with Vista and W7, when for some reason the OS no longer sees the BIOS SLIC data in the BIOS, which is the situation in your case.

    Which brings me to the point--try a telephonic activation, but call during normal business hours and don't enter anything into the automated phone system.  Not entering anything is supposed to shunt you to a live operator.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:50
    quinta-feira, 13 de maio de 2010 16:52
  • Sorry. Edited to remove partial key data.

    Windows 7 Home Premium.

     


    email me because you mis read the coa key CJ988 this is wrong  and i will tell you 55041-OEM-9805463-20455
    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:50
    • Editado bertmace26 sexta-feira, 14 de maio de 2010 15:58
    quinta-feira, 13 de maio de 2010 16:55
  • Bert and Dan,

    Hallelujah!! With the revised COA data, the telephone activation finally worked. I cannot thank you guys enough for the patience and guidance you extended last night and today. Many medals deserved. Thank you, thank you, thank you.

      Max

    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:49
    quinta-feira, 13 de maio de 2010 17:48

Todas as Respostas

  • If the manufacturer did not include the SLP marker in the new bios version then your activation would fail. To be sure though we will need to see a diagnostic report.

    Here are the instructions for posting the report, step one was left, don't worry about it. 

    2)      Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)      A window will come up asking if you want to “Run” or “Save”, Select “Run”.

    4)      When the program runs, click the “Continue” button, then click the “Copy” button.

    5)      Paste Report into your newly created forum thread.


    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 01:18
    • Não Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 01:18
    quarta-feira, 12 de maio de 2010 23:51
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V44PT-TVDP9-XP7RF
    Windows Product Key Hash: GN7weSZIXqZSuPgnDwnncd9c1sE=
    Windows Product ID: 00359-OEM-8992687-00251
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {105E23A6-BAC5-4310-9644-2A12C91AC8D5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{105E23A6-BAC5-4310-9644-2A12C91AC8D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XP7RF</PKey><PID>00359-OEM-8992687-00251</PID><PIDType>2</PIDType><SID>S-1-5-21-2338915704-3673792310-3139502365</SID><SYSTEM><Manufacturer>CLEVO CO.                       </Manufacturer><Model>W870CU                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>CALPELLACRB.86C.0000.X.0000000000</Version><SMBIOSVersion major="2" minor="6"/><Date>20100401000000.000000+000</Date></BIOS><HWID>4FBA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>A28DD7CE7218714</Val><Hash>n0B0rqgZxnsn+E//mEdvdwLaas0=</Hash><Pid>81610-906-4118473-62543</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>65AC1D74FB8F3E</Val><Hash>eHjKTb/jQReZ9JCto7fhJT7LY7w=</Hash><Pid>81602-927-1181217-68481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800251-02-1033-7600.0000-0832010
    Installation ID: 018612094125880120559313785263064152980442506956532342
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XP7RF
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 5/12/2010 7:53:52 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:12:2010 19:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEA6GEgl3rwDESIgoilXB1iPSo6dHesKHZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CALPELLA
      HPET   INTEL   CALPELLA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALPELLA
      SPCR   PTLTD   $UCRTBL$
      ASF!     CETP      CETP
      SSDT   PmRef  CpuPm

     

    quarta-feira, 12 de maio de 2010 23:54
  • If it was me I would go back to the old bios
    quinta-feira, 13 de maio de 2010 00:06
  • Would that fix it?

     

    quinta-feira, 13 de maio de 2010 00:11
  • I think so
    quinta-feira, 13 de maio de 2010 00:12
  • May do that. This update was not critical, but seems to address a little clocking issue on the Mobility 5870 which would be nice if effective. Haven't had time to explore that part yet.

    Thanks for the help.

     

    quinta-feira, 13 de maio de 2010 00:16
  • If that dont work find the coa sticker and do this

    1. Type cmd in Start menu.
    2. Right-click on the first result (cmd.exe) and click on Run as administrator (confirm by
    clicking Yes if required).
    3. Type slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
    Replace the XXXXX by a valid
    product key and do a phone activation
    slui 4

    • Marcado como Resposta Darin Smith MS quinta-feira, 13 de maio de 2010 00:32
    • Não Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 00:35
    quinta-feira, 13 de maio de 2010 00:19
  • Thanks, I will if all else fails. What is "slui 4"?

    Does that Diagnostic Report mean anything to you or identify the issue? From the looks of this forum, this problem is pretty widespread.

     

    quinta-feira, 13 de maio de 2010 00:25
  • Thanks, I will if all else fails. What is "slui 4"?

    Does that Diagnostic Report mean anything to you or identify the issue? From the looks of this forum, this problem is pretty widespread.

     


    it will bring up the  phone activation and go from there type it in search for program and files box 
    quinta-feira, 13 de maio de 2010 00:31
  • This is going FOOBAR rapidly. I tried the phone activation routine, but couldn't get past the entry of the product key - taken straight off the COA pasted to the bottom of the laptop and previously validated more than once. Each time it tells me the Software Licensing Service reports the key as invalid. If its invalid it's because Windows has rendered it invalid by this authenticity fiasco. Got any other advice? This is close to extortion.

     

    quinta-feira, 13 de maio de 2010 01:30
  • This is going FOOBAR rapidly. I tried the phone activation routine, but couldn't get past the entry of the product key - taken straight off the COA pasted to the bottom of the laptop and previously validated more than once. Each time it tells me the Software Licensing Service reports the key as invalid. If its invalid it's because Windows has rendered it invalid by this authenticity fiasco. Got any other advice? This is close to extortion.

     


    The only thing I see in report you dont have a slic maker for vista or win 7 go back to the bios that work
    quinta-feira, 13 de maio de 2010 01:43
  • Hello KyRevelator,

    This kind of Windows license installation Windows License Type: OEM SLP looks for special corresponding information in the motherboard BIOS.

    Asssuming your installation was Good To Go up until you updated the BIOS, this part of the report tells us that the needed information is no longer in the BIOS:  BIOS valid for OA 2.0: yes, but no SLIC table

    Because the BIOS data is no longer there, Windows reasonably concludes that it has been moved to a computer that is not from the manufacturer that issued the Windows license.  That's a No Go accrding to the OEM license.

    If you can roll back the BIOS update, I would expect that your Windows would be Genuine once again.  If that does indeed work, then send an appropriate "love letter" to the manufacturer thanking them for their SNAFU'd BIOS update that FUBAR'd your computer :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    quinta-feira, 13 de maio de 2010 02:05
  • Thanks Dan.

    I tried to reflash, but it's apparently not the exact same one. I have a Sager 8760. Sager is the U.S. importer and reseller for Clevo, the manufacturer. I purchased from GenTech, a Sager dealer with a  very strong reputation. In its original configuration, a Sager splash screen loaded during boot before the Win 7 animation. Clevo writes the BIOS and the revisions, which are generally distributed thru the resellers (Sager here), but often with considerable delay, so most people get them early directly from Clevo. That's what I did with the most recent Clevo BIOS (1.00.12) and Win 7 went to ____. I have since downloaded several earlier versions and flashed them all. Everything works fine, except for Windows. I don't have the original BIOS, it was installed but no file was included that I can find. I will call Gentech and try to get a duplicate and try that, but I have  sense that nothing is going to work. Why, for example, is the Product Key taken from the COA suddenly "not valid" after all this time.

    I sympathize with MS's need to protect its intellecual property, but this fiasco seems to hit an awful lot of legitimate customers instead of the outlaws. There's got to be a better way.

     It may turn out this has nothing to do with the BIIOS. Also had 4 updates from MS installed about the same time. The updates may have caused it all. One thing is certain. it's damn sure the same computer.

     I appreciate very much everyone's efforts to help or at least explain what happened. Is it fair to say that there's really nothing anyone here can do to address or rectify the problem and that people in my situation need to look elsewhere for help. Could you suggest where that somewhere might be?

    • Editado KyRevelator quinta-feira, 13 de maio de 2010 16:10
    quinta-feira, 13 de maio de 2010 02:54
  • I notice reviewing the Diagnostic Report posted above it shows Windows Product Key: *****-*****-V44PT-TVDP9-XP7RF. That bears no relation to the Product Key shown on the COA pasted to the bottom of my notebook, which is *****-*****-YMYDM-CJ988-V6679.  Is that significant? Where would a different number come from? I have asked my manufacturer and reseller to provide a duplicate of the original BIOS, but have not yet received it.

     

    • Editado KyRevelator quinta-feira, 13 de maio de 2010 16:35 To remove Product Key data
    quinta-feira, 13 de maio de 2010 16:07
  • You should not have posted on here  The key in the report is a slp key it needs three thing to work slic 2.1 bios maker oem cert  and  slp key the one on the bottom is for a clean install of windows coa key what os does the coa have printed on it
    quinta-feira, 13 de maio de 2010 16:18
  • Sorry. Edited to remove partial key data.

    Windows 7 Home Premium.

     

    quinta-feira, 13 de maio de 2010 16:37
  • Hello KyRevelator,

    It's expected that for OEM SLP deployments of Windows that the installed product key would be different from the product key on the CoA.

    The OEM SLP product key is common to every one of that specific manufacturer's installations of a given version and edition of Windows onto that manufacturer's computers.  For example, if you search the Windows XP forum using *****-*****-T6DFB-Y934T-YD4YT you will get a zillion hits, all of which are Dell computers with XP Pro, because that is Dell's OEM SLP deployment key.

    The CoA key is unique to that CoA, and is there to be used in case the Windows license has to be reinstalled without the benefit of the OEM's recovery solution, or with Vista and W7, when for some reason the OS no longer sees the BIOS SLIC data in the BIOS, which is the situation in your case.

    Which brings me to the point--try a telephonic activation, but call during normal business hours and don't enter anything into the automated phone system.  Not entering anything is supposed to shunt you to a live operator.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:50
    quinta-feira, 13 de maio de 2010 16:52
  • Sorry. Edited to remove partial key data.

    Windows 7 Home Premium.

     


    email me because you mis read the coa key CJ988 this is wrong  and i will tell you 55041-OEM-9805463-20455
    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:50
    • Editado bertmace26 sexta-feira, 14 de maio de 2010 15:58
    quinta-feira, 13 de maio de 2010 16:55
  • Thanks, Dan. That is interesting and helpful. I will try the telephone activation again. I used the COA key before when it asked for a Product Key. Was that correct?

    I am also expecting to hear from GenTech/Sager. They are ordinarily very responsive. Given the number of programs installed, I would really, really prefer to avoid a clean installation, but it wouldn't be the first time.

     

    quinta-feira, 13 de maio de 2010 17:00
  • Bert and Dan,

    Hallelujah!! With the revised COA data, the telephone activation finally worked. I cannot thank you guys enough for the patience and guidance you extended last night and today. Many medals deserved. Thank you, thank you, thank you.

      Max

    • Marcado como Resposta KyRevelator quinta-feira, 13 de maio de 2010 17:49
    quinta-feira, 13 de maio de 2010 17:48
  • Sorry. Edited to remove partial key data.

    Windows 7 Home Premium.

     


    email me because you mis read the coa key CJ988 this is wrong  and i will tell you 55041-OEM-9805463-20455

    sexta-feira, 14 de maio de 2010 15:57
  • I wish I had read this before I updated the bios.

    How did you get an updated COA?

    domingo, 17 de setembro de 2017 19:32