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Blocked PID---Wrong # RRS feed

  • Pergunta

  • Hello,

    WGA reports that I have a product key that was reported lost or stolen. The diagnostic tool states the PID is blocked. The product ID on the report is 76487-OEM-2253817-93030.  Where does this number come from? According to Belarc Advisor and my registry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window\NT\CurrentVersion, the PID is 76487-OEM-0053814-93030. I cannot find other number anywhere. Can someone please tell me what is going on? 

    Thanks,

    Mike

    domingo, 2 de julho de 2006 04:58

Respostas

  • NoWhereMan,

    Thanks very much. I went through the case and also through your Diagnostics again... I have to as you a few more questions.. I am really sorry that you are going through all this trouble.

    When you bought Windows, what type of box did it come in? did it have a box at all? The CD: did it have holograms in it (not a hologram on a sticker). When you installed the Windows software, did you have to manually have to input the Product Key?

    Basically, the Software that you bought shouldn't have been sold to you, it was designed for a Original Equipment Manufacturer.

    I am going to research this further.

    in the interim, if the reseller does not want to replace your copy, you can submit a counterfit report.

    sexta-feira, 7 de julho de 2006 17:34
  • Mike:

     

    You may send the CD, but chances are it was originally genuine media (but a blocked Product Key). For further investigation, you can submit it separately to www.howtotell.com (click "Reporting Piracy").

     

    When you recieve your new Product Key (whether via Newegg or us directly), you can use the Product Key Update Tool (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25) so you won't have to reinstall at least.

     

    Sorry for the inconvenience, if you have any further questions, please dont hesitate.

     

    -phil liu

    sexta-feira, 7 de julho de 2006 19:28

Todas as Respostas

  • NoWhereMan,

    Please post entire unedited output of the diag tool.

    Thanx.

    domingo, 2 de julho de 2006 13:05
  • Here it is, in all it's unedited glory:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked PID
    Windows Product Key: *****-*****-RGW6X-QQHP3-RK676
    Windows Product Key Hash: MUO8hvqLmyzx5zMpafXVPQqrwzw=
    Windows Product ID: 76487-OEM-2253817-93030
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 7QGJJWD
    ID: be751689-40c9-4348-a300-a8af19dd10a8
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 11
    Cache refresh Interval: 48464 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>be751689-40c9-4348-a300-a8af19dd10a8</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RK676</PKey><PID>76487-OEM-2253817-93030</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-2025429265-839522115</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-6702</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>C3DF35D70184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Thanks,
    Mike
    domingo, 2 de julho de 2006 18:59
  • Well, the plot thickens. MS is telling me that the product key is invalid. I have been in contact with the supplier of the software, Newegg.com, and they basically said there is nothing they can or will do about it. I still would like to know how I am coming up with two different Product ID numbers. Suggestions please!

    Michael

     

     NoWhereMan wrote:

    Hello,

    WGA reports that I have a product key that was reported lost or stolen. The diagnostic tool states the PID is blocked. The product ID on the report is 76487-OEM-2253817-93030.  Where does this number come from? According to Belarc Advisor and my registry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window\NT\CurrentVersion, the PID is 76487-OEM-0053814-93030. I cannot find other number anywhere. Can someone please tell me what is going on? 

    Thanks,

    Mike

    segunda-feira, 3 de julho de 2006 16:33
  • NoWhereMan,

    I think you will have to wait until a genuine MS person with access to the Product Key database can look into the situation for you.

    Not sure what their schedule is, they could be taking a four-day holiday for Independence Day here in the USA.

    segunda-feira, 3 de julho de 2006 16:59
  • Thanks Dan.

    Methinks Linux is beginning to look more appealing right about now.

    segunda-feira, 3 de julho de 2006 17:46
  • I know it's bad form to reply to my own post, but I'm hoping someone from MS will take a look and help me out on this one.

    Thanks,

    Mike

    quarta-feira, 5 de julho de 2006 15:26
  • NoWhereMan,

    I see that you purchased your computer at Newegg, but who is the manufacturer?

    Thanks,

    Derrick

    quarta-feira, 5 de julho de 2006 18:59
  • I purchased all of the hardware and the O/S from Newegg and built it myself. The case, power supply, motherboard, cpu, RAM, hard drives, etc. All of it was ordered within a 2 week span. It was a fresh build from the ground up.

    Thanks,

    Mike

    quarta-feira, 5 de julho de 2006 21:00
  • Mike:

     

    The PIDS are actually the same. Without going into specifics of how the PIDS are generated and read, the core numbers that are important are 76487-OEM-XXXXXXX-93030

    Both the numbers you're reading from registry and the diagnostics output are for the same product key on the same hardware. The XXX'ed numbers are generated off different hash readings.

     

    -phil

    quarta-feira, 5 de julho de 2006 21:44
  • Phil,

    Thanks for that. I guess I'm back to square one here. Newegg maintains that the O/S is legit and MS is saying it's not. Just to be clear; are you saying that I'll have to purchase a new license?

     

    Thanks,

    Mike

    quarta-feira, 5 de julho de 2006 22:58
  • I guess no answer means yes.

    Mike
    quinta-feira, 6 de julho de 2006 16:17
  • Phil,

    I really need someone to look into this. I have what the supplier is saying is a valid key. What am I supposed to do now?

    Thanks,

    Mike
    quinta-feira, 6 de julho de 2006 20:34
  • Phil,

    I can really understand how helpless NoWhereMan might be feeling right now, since here he is "holding the bag" between Giant Software Company that has declared, "Your XP invalid," and Giant OnLine Retailer that says, "No it ain't."

    Let's assume for the moment, that it was me who ordered and paid for a real, live, honest-to-goodness systembuilder/OEM copy of XP Pro from a big-time online company, not necessarily NewEgg.com, but a company in that league.  It arrives, I pre-install it on one of my systems, sell it to a customer, and send it out the door (I am a registered partner at oem.microsoft.com).  My customer computes happily ever after with no reason to doubt what he received.

    The next thing I know, this particular installation of XP comes up "Invalid."  My customer summons me to his place of business or home and demands an explanation.

    Assuming that I as a systembuilder did everything right and by the book, what could have possibly happened to make that previously good installation go bad?

    sexta-feira, 7 de julho de 2006 03:14
  • The silence is deafening. If this weren't so frustrating, it would almost be comical.

    I have jumped through the hoops presented to me by Microsoft Support and the retailer. Each entity points to the other to resolve the problem. The latest response, two days ago, from the retailer was that they had talked to "Sam" at Microsoft and that he indicates I have a valid key. I was to go to the validation page again and all would be perfect.....right....that sure worked. Interesting that the MS support person I was in contact with says the Key is invalid and the one the retailer contacted says it's good. Maybe it just me, but I smell something rotten.

    So now here I sit...nothing from the retailer in two days, nothing from MS e-mail support, (yes I have a case number), and other than the great summation from Dan at IT Associates....thank you Dan....nothing's been accomplished here.

    IF anyone at Microsoft is taking the time to read this, I have another question: Since I am the builder of this system and the purchaser of the O/S, who, may I ask, has reported the software lost or stolen? The CD has never left my possession, and I can assure you that the Key has never been given to anyone.

    It seems that Microsoft is unwilling to entertain the thought there might be something flawed with the latest WGA validation process.

    Anyway, thanks to Dan for acknowledging the conundrum I'm in!

     

    Mike

    sexta-feira, 7 de julho de 2006 14:11
  • NoWhereMan,

    Can I get your case number in order to research this further?

    Thanks,

     

    sexta-feira, 7 de julho de 2006 16:30
  • Hi Derrick,

    Here it is:

    CASE_ID_NUM: SRZ060702000381
     
    Thanks,
    Mike
    sexta-feira, 7 de julho de 2006 16:44
  • NoWhereMan,

    Thanks very much. I went through the case and also through your Diagnostics again... I have to as you a few more questions.. I am really sorry that you are going through all this trouble.

    When you bought Windows, what type of box did it come in? did it have a box at all? The CD: did it have holograms in it (not a hologram on a sticker). When you installed the Windows software, did you have to manually have to input the Product Key?

    Basically, the Software that you bought shouldn't have been sold to you, it was designed for a Original Equipment Manufacturer.

    I am going to research this further.

    in the interim, if the reseller does not want to replace your copy, you can submit a counterfit report.

    sexta-feira, 7 de julho de 2006 17:34
  •  NoWhereMan wrote:

    Hi Derrick,

    Here it is:

    CASE_ID_NUM: SRZ060702000381
     
    Thanks,
    Mike

     

    Mike:

     

    Derrick has verified with me that he's working on your case directly. Unfortunately, we dont control the list of blocked product keys and product ID's - however, its labeled as "lost/stolen" and to be blocked. I would suggest either 1 - requesting with Newegg for a new copy of XP (which they should supply!) or 2 - filing a WGA Counterfeit report. If the counterfeit (or distribution of the blocked media) is deemed high quality, then you'll get a free WGA Kit. :).

     

    I agree that you shuoldn't be purchasing two copies of Windows XP for your one PC. Those solutions are the free ones that I believe should work best for you.

     

    -phil liu

    sexta-feira, 7 de julho de 2006 18:48
  • Derrick,

    Thanks for your interest in this situation. The software was not in a box. It came shrink wrapped with what I would describe as a Microsoft label type of flier with the cd on the front. The label is similar to what appears on the front of the full retail version's box. The CD is loaded with embedded holograms, no labels or stickers. The COA label passes the test for not being counterfeit. I install the O/S in Jan. of 2005, so I may be wrong, but I believe I had to manually enter the key. I have compared the COA label with what my system reports as the key and they are the same.

     

    Thanks,

    Mike

    sexta-feira, 7 de julho de 2006 19:05
  • Phil and Derrick,

    I have just received an offer of replacement at no charge. We'll see what happens next. It will be two to three weeks before I can let you know how it turns out. I will be having surgery the first part of next week and that's one of the reasons I needed to get this resolved.

    If Newegg doesn't request the return of the cd I have, should I send it to Microsoft for examination?

    Thanks for your efforts.

    Mike

    sexta-feira, 7 de julho de 2006 19:23
  • Mike:

     

    You may send the CD, but chances are it was originally genuine media (but a blocked Product Key). For further investigation, you can submit it separately to www.howtotell.com (click "Reporting Piracy").

     

    When you recieve your new Product Key (whether via Newegg or us directly), you can use the Product Key Update Tool (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25) so you won't have to reinstall at least.

     

    Sorry for the inconvenience, if you have any further questions, please dont hesitate.

     

    -phil liu

    sexta-feira, 7 de julho de 2006 19:28
  • Bravo ^_^

    Teamwork paid off for you Mike,

    Thanks Posters for all the tips I found here as well.

    Lori ^_^

    sexta-feira, 7 de julho de 2006 19:39
  • Phil,

    Thanks again to you and Derrick!

    Mike

    sexta-feira, 7 de julho de 2006 20:10
  • Mike,

    Sorry you had to go through all that trouble.

    Thanks very much for your patience and I'm glad that we were able to help you out.

     

    sexta-feira, 7 de julho de 2006 20:41
  • Just following up on this thread. I received the replacement software from Newegg and used the Key Update Tool to reflect the new License Key. It worked like a charm and the O/S  now validates as genuine.

    Thanks again for you help!

    Mike

    quinta-feira, 20 de julho de 2006 15:25
  • NoWhereMan,

    Glad you finally ended up being SomeWhere instead of NoWhere with your Product Key problem.

    quinta-feira, 20 de julho de 2006 15:38
  • NoWhereMan,

    I'm really glad to hear that. Any other questions, let us know.

    quinta-feira, 20 de julho de 2006 16:05
  • I'm in the same situation with Newegg....what "incentives" did you have to use

    to get them to make things right ??

     

    ray

    domingo, 30 de julho de 2006 01:31
  • Ray,

    I first posted to resellerratings.com about their initial brush off and lack of concern for my problem. That resulted in being contacted by:

    Jason Salinas
    Customer Service Professional
    9997 E. Rose Hills Road
    Whittier, CA 90601
    T: 800-390-1119 x (dial 25078 immediately)
     
    I would suggest having an open case number from Microsoft Support, as well as running the WGA Diagnostic Tool and keeping a copy of the report.
     
    Good luck,
     
    Michael
    quarta-feira, 2 de agosto de 2006 01:56
  • This is the exact reason that people use illegal keygens or windows hack tools!!!! I have a computer right now from HP when I did a system restore on it the windows came up not activated. HP says call Microsoft then Microsoft says call HP, no resolution to these kinds of problems all you will get is the run around!!!!! Microsoft is responsible for blocking or unblocking the cd keys but they will not help!!!!
    quinta-feira, 16 de junho de 2016 12:39