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OneCare can't remove a trojan but the virus-malware scan doesn't find it RRS feed

  • Pergunta

  • The Live OneCare firewall found a trojan (Win32/Alureon.CT) that it couldn't remove.  However, when I then ran OneCare's full system malware scan (I've got a current subscription), OneCare did not find the trojan.  I'm worried.  Am I still infected?  If so, why didn't the malware scan find it ... and what do I do to get rid of it?  Using a Sony VAIO.

    Also, I occasionally type a key and get a different character displayed (e.g., type an "i" and get a "5", type a "p" and get an asterisk, etc.).  Is this related to the Alureon.CT problem?
    quarta-feira, 21 de outubro de 2009 17:16

Respostas

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  •  

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    quarta-feira, 21 de outubro de 2009 17:23
    Moderador
  • I SEE THE LAST POST ON THIS VIRUS SEEMS TO BE IN OCT 21 TO 23 2009. THIS IS JANUARY 5, 2010. I HAVE TRIED EVERYTHING THAT ALL OF YOU HAVE. I HAVE ALSO USED THE MALICIOUS SOFTWARE REMOVAL TOOL, ONE CARE AS YOURSELF, WINDOWS DEFENDER, AND I CAN GO ON.
      I ALSO HAVE BEEN ON THIS COMP FOR 12 HOURS A DAY FOR THE LAST THREE FN WEEKS TRYING TO RID THIS COMP OF THIS VIRUS. IT HAS BEEN DETECTED BY ALL OF THE ABOVE AND MORE.
    NOTHING CAN REMOVE THIS FN THING. MOST , WELL RIGHT AS OF THIS DAY NO VIRUS REMOVAL SOFTWARE EVEN KNOWS HOW TO GET RID OF IT.

    I WOULD APPRECIATE IT IF YOU COULD WRITE ONCE MORE. DID YOU EVER FIND A WAY TO REMOVE THIS TROJAN?    OR DID YOU HAVE TO OBTAIN ANOTHER COMPUTER?

    SO MUCH FOR HELP FROM MICROSOFT OR COMP MANUFACTURURES.
    HAVE YOU EVER THOUGHT THIS MIGHT, JUST MIGHT BE A WAY TO MAKE YOU PURCHASE ANOTHER COMP?????????
                                                  THANK YOU ALL FOR YOUR INFO. WORMPIPE1
    segunda-feira, 4 de janeiro de 2010 19:30
  • SO MUCH FOR HELP FROM MICROSOFT OR COMP MANUFACTURURES.
    HAVE YOU EVER THOUGHT THIS MIGHT, JUST MIGHT BE A WAY TO MAKE YOU PURCHASE ANOTHER COMP?????????
                                                  THANK YOU ALL FOR YOUR INFO. WORMPIPE1
    You need to lose the CAPS and BOLD text.

     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.



    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    terça-feira, 5 de janeiro de 2010 13:10
    Moderador