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Outlook Crashes When Accessing 365 Add-ins RRS feed

  • Pergunta

  • I have a user that when they access 365 add-ins in Outlook 365, Outlook crashes.  It appears to be when the add-in accesses a web page.  In the event log we are getting the olloing application crash errors.

    Faulting application name: wwahost.exe, version: 10.0.18362.1, time stamp: 0xd44a1ada
    Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
    Exception code: 0xc0000409
    Fault offset: 0x0000000000047e98
    Faulting process id: 0xc260
    Faulting application start time: 0x01d5941651001275
    Faulting application path: C:\Windows\System32\wwahost.exe
    Faulting module path: C:\Windows\System32\EdgeManager.dll
    Report Id: 4bfb0946-3a9c-423e-a2e1-0edfc705b2cc
    Faulting package full name: Microsoft.Win32WebViewHost_10.0.18362.329_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: DPI.PerMonitorAware

    Faulting application name: OUTLOOK.EXE, version: 16.0.12026.20264, time stamp: 0x5d8be4f1
    Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
    Exception code: 0xc0000409
    Fault offset: 0x0000000000058b41
    Faulting process id: 0x9bc0
    Faulting application start time: 0x01d5941642de9eae
    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\Windows\System32\EdgeManager.dll
    Report Id: 8bf25272-bd60-42d1-8cb9-65b15573640e
    Faulting package full name: 
    Faulting package-relative application ID: 

    I have tried to repair and completely re-install Office 365.  I have tried to repair and reset Microsoft Edge.  I have tried to re-install the add-ins.  Nothing has worked.  I can not find anything on EdgeManager.dll or this type of crash.  Does anyone have any ideas on this?

    • Movido Perry-Pan sexta-feira, 8 de novembro de 2019 04:39
    quinta-feira, 7 de novembro de 2019 23:08

Todas as Respostas

  • Hi Cody Earp,

    >>when they access 365 add-ins in Outlook 365, Outlook crashes. 

    Could I know which action to trigger Outlook crashing? Which option do they click to access 365 add-ins?

    We can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Besides, for Office 365, I’d like to recommend you try SARA tool to run tests to resolve many different problems. Refer to this link.

    Any updates, feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Sugerido como Resposta Perry-Pan segunda-feira, 11 de novembro de 2019 07:01
    sexta-feira, 8 de novembro de 2019 04:39
  • So what the user is doing if they have the Report Message addin, for example, when they click on this and click junk to report the message as junk, instead of getting the webview page that the plugin opens outlook crashes with the event's above.
    segunda-feira, 11 de novembro de 2019 16:17
  • The Report Message add-in indeed works with browser. Your existing web browser should suffice for the Report Message add-in to work.

    Does the user use Edge explorer? I'd like to recommend you test this on the web mail with Edge to see if we can report message successfully.

    On the web mail, it should look like this:

    Or you can find the option here:

    You may try changing the default browser to IE or install available updates to Edge to test the results.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    terça-feira, 12 de novembro de 2019 06:42
  • Are there any updates with this issue? Have you found a fix?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    quinta-feira, 14 de novembro de 2019 05:30
  • Sorry for the delay.  The user experiencing this is now on a leave of absence which has caused a delay.  I have tried the SARA tool but no resolution was found.  The user has Chrome setup as their default browser, so it that doesn't appear to be part of the issue or change how the 365 plugin responds.  When checking the computer, it is up to date on Windows 10.0.18362.  I am not sure if I replace EdgeManager.DLL from a computer that is working if that will work.  Thoughts?
    terça-feira, 19 de novembro de 2019 18:05
  • That will be a good try. You can test this on your side.

    In case it was related with corrupted system files, we can use SFC tool to repair them:

    1. Press Windows Key + X to open Win + X menu and choose Command Prompt (Admin)
    2. When Command Prompt opens, enter sfc /scannow and press Enter.
    3. The repair process will now start. Don’t close Command Prompt or interrupt the repair process. The repair process can take a while, so wait patiently while it completes.

    I’ve noticed that you’ve already reinstalled Office 365 client, but some settings could remain during that process. If error still occurs, we can reset all settings via Registry:

    (Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    1. Press Win + R to open Run. Type regedit and press Enter.
    2. Browse to the following registry location: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0
    3. Rename this key to \x.0-old
    4. Restart Outlook client

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    quarta-feira, 20 de novembro de 2019 07:19
  • If You've found any fix, you can also share the update here :)

    Here I will provide a brief summary of this post for your information.

         

    [Issue Symptiom]

    ====================

    Outlook crash when using "Report Message" option. Faulting module path: C:\Windows\System32\EdgeManager.dll

          

    [Possible Cause]

    ====================

    The Report Message add-in indeed works with browser. Your existing web browser should suffice for the Report Message add-in to work.

        

    [Steps tried so far]

    ====================

    1. Use "Report Message" on the web mail
    2. SARA tool
    3. Test with another browser.
    4. SFC tool to repair system files
    5. Reset Office settings via registry
    • Editado Perry-Pan terça-feira, 26 de novembro de 2019 08:06
    sábado, 23 de novembro de 2019 02:00
  • Sorry for the delay.  User on maternity leave has made testing this difficult.  I have tried the things listed.  This appears to be profile related as logging in with other user profiles on the computer works without issue.  I don't really want to recreate the user's profile.  Any ideas?

    quinta-feira, 19 de dezembro de 2019 23:37
  • Finally got time with this user's computer again.  Looks like this is a WebView issue, but I can't track down why it is occurring.  It seems to only occur when this one user is logged in.  I could change out her profile but with this user that is not so simple.  Here are the errors I am seeing when Outlook crashes.

    Log Name:      Application
    Source:        Application Error
    Date:          2/4/2020 7:29:28 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ACOLE_E7250.beacontec.com
    Description:
    Faulting application name: wwahost.exe, version: 10.0.18362.1, time stamp: 0xd44a1ada
    Faulting module name: EdgeManager.dll, version: 11.0.18362.418, time stamp: 0x5bbfcaef
    Exception code: 0xc0000409
    Fault offset: 0x0000000000047e98
    Faulting process id: 0x2e5c
    Faulting application start time: 0x01d5dbbb536c01d8
    Faulting application path: C:\Windows\System32\wwahost.exe
    Faulting module path: C:\Windows\System32\EdgeManager.dll
    Report Id: f687c28b-13d1-422e-8344-6471a29fa550
    Faulting package full name: Microsoft.Win32WebViewHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: DPI.PerMonitorAware
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2020-02-05T00:29:28.785074800Z" />
        <EventRecordID>598230</EventRecordID>
        <Channel>Application</Channel>
        <Computer>ACOLE_E7250.beacontec.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>wwahost.exe</Data>
        <Data>10.0.18362.1</Data>
        <Data>d44a1ada</Data>
        <Data>EdgeManager.dll</Data>
        <Data>11.0.18362.418</Data>
        <Data>5bbfcaef</Data>
        <Data>c0000409</Data>
        <Data>0000000000047e98</Data>
        <Data>2e5c</Data>
        <Data>01d5dbbb536c01d8</Data>
        <Data>C:\Windows\System32\wwahost.exe</Data>
        <Data>C:\Windows\System32\EdgeManager.dll</Data>
        <Data>f687c28b-13d1-422e-8344-6471a29fa550</Data>
        <Data>Microsoft.Win32WebViewHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy</Data>
        <Data>DPI.PerMonitorAware</Data>
      </EventData>
    </Event>

    Copy of Report.wer for WWAHOST.EXE crash

    Version=1
    EventType=MoBEX
    EventTime=132253361689869610
    ReportType=2
    Consent=1
    UploadTime=132253361698214961
    ReportStatus=268435456
    ReportIdentifier=ba1090e5-9dca-4f63-ac4f-6fe6a372ffe0
    IntegratorReportIdentifier=f687c28b-13d1-422e-8344-6471a29fa550
    Wow64Host=34404
    NsAppName=praid:DPI.PerMonitorAware
    OriginalFilename=WWAHost.exe
    AppSessionGuid=00002e5c-0004-0017-d801-6c53bbdbd501
    TargetAppId=U:Microsoft.Win32WebViewHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy!DPI.PerMonitorAware
    TargetAppVer=10.0.18362.449_neutral_neutral!2082//11//11:12:38:50!fcd9c!WWAHost.exe
    BootId=4294967295
    ServiceSplit=3513905569
    TargetAsId=3325
    UserImpactVector=48
    IsFatal=1
    EtwNonCollectReason=4
    Response.BucketId=e8c770525202c59f20fe2415bbce4692
    Response.BucketTable=5
    Response.LegacyBucketId=1224455824455124626
    Response.type=4
    Sig[0].Name=Package Full Name
    Sig[0].Value=Microsoft.Win32WebViewHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy
    Sig[1].Name=Application Name
    Sig[1].Value=praid:DPI.PerMonitorAware
    Sig[2].Name=Application Version
    Sig[2].Value=10.0.18362.1
    Sig[3].Name=Application Timestamp
    Sig[3].Value=d44a1ada
    Sig[4].Name=Fault Module Name
    Sig[4].Value=EdgeManager.dll
    Sig[5].Name=Fault Module Version
    Sig[5].Value=11.0.18362.418
    Sig[6].Name=Fault Module Timestamp
    Sig[6].Value=5bbfcaef
    Sig[7].Name=Exception Offset
    Sig[7].Value=0000000000047e98
    Sig[8].Name=Exception Code
    Sig[8].Value=c0000409
    Sig[9].Name=Exception Data
    Sig[9].Value=0000000000000007
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18362.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=8f2d
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=8f2dc8d2f006667acde90437813c48dc
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=7509
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=7509c2143a19c7dfd4e3e6711914d1e7
    UI[2]=C:\Windows\System32\wwahost.exe
    LoadedModule[0]=C:\Windows\System32\wwahost.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[6]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[8]=C:\WINDOWS\System32\combase.dll
    LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[10]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[11]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[12]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[13]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[14]=C:\Windows\System32\iertutil.dll
    LoadedModule[15]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[16]=C:\WINDOWS\System32\advapi32.dll
    LoadedModule[17]=C:\WINDOWS\System32\Bcrypt.dll
    LoadedModule[18]=C:\WINDOWS\SYSTEM32\wwaext.dll
    LoadedModule[19]=C:\Windows\System32\twinapi.appcore.dll
    LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[21]=C:\Windows\System32\RMCLIENT.dll
    LoadedModule[22]=C:\Windows\System32\edgehtml.dll
    LoadedModule[23]=C:\WINDOWS\System32\user32.dll
    LoadedModule[24]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[25]=C:\Windows\System32\chakra.dll
    LoadedModule[26]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[27]=C:\Windows\System32\WINHTTP.dll
    LoadedModule[28]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[29]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[30]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[31]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[32]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[33]=C:\WINDOWS\System32\UMPDC.dll
    LoadedModule[34]=C:\WINDOWS\System32\cryptsp.dll
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[36]=C:\Windows\System32\RoMetadata.dll
    LoadedModule[37]=C:\Windows\System32\icuuc.dll
    LoadedModule[38]=C:\Windows\System32\icuin.dll
    LoadedModule[39]=C:\Windows\System32\icu.DLL
    LoadedModule[40]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[41]=C:\Windows\System32\srpapi.dll
    LoadedModule[42]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[43]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[44]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[45]=C:\Windows\System32\TextInputFramework.dll
    LoadedModule[46]=C:\Windows\System32\InputHost.dll
    LoadedModule[47]=C:\Windows\System32\CoreUIComponents.dll
    LoadedModule[48]=C:\Windows\System32\CoreMessaging.dll
    LoadedModule[49]=C:\Windows\System32\PROPSYS.dll
    LoadedModule[50]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[51]=C:\Windows\System32\urlmon.dll
    LoadedModule[52]=C:\Windows\System32\CRYPTBASE.DLL
    LoadedModule[53]=C:\Windows\System32\MrmCoreR.dll
    LoadedModule[54]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[55]=C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
    LoadedModule[56]=C:\WINDOWS\SYSTEM32\languageoverlayutil.dll
    LoadedModule[57]=C:\Windows\System32\d2d1.dll
    LoadedModule[58]=C:\Windows\System32\dxgi.dll
    LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxcore.dll
    LoadedModule[60]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[61]=C:\Windows\System32\bcp47mrm.dll
    LoadedModule[62]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    LoadedModule[63]=C:\WINDOWS\System32\msctf.dll
    LoadedModule[64]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll
    LoadedModule[65]=C:\WINDOWS\system32\execmodelproxy.dll
    LoadedModule[66]=C:\Windows\System32\Windows.Internal.SecurityMitigationsBroker.dll
    LoadedModule[67]=C:\WINDOWS\System32\imagehlp.dll
    LoadedModule[68]=C:\Windows\System32\USERENV.dll
    LoadedModule[69]=C:\Windows\System32\d3d11.dll
    LoadedModule[70]=C:\Windows\System32\igd10iumd64.dll
    LoadedModule[71]=C:\Windows\System32\ncrypt.dll
    LoadedModule[72]=C:\Windows\System32\NTASN1.dll
    LoadedModule[73]=C:\Windows\System32\igdusc64.dll
    LoadedModule[74]=C:\Windows\System32\UiaManager.dll
    LoadedModule[75]=C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll
    LoadedModule[76]=C:\Windows\System32\Windows.Graphics.dll
    LoadedModule[77]=C:\Windows\System32\ieproxy.dll
    LoadedModule[78]=C:\WINDOWS\System32\shell32.dll
    LoadedModule[79]=C:\Windows\System32\SspiCli.dll
    LoadedModule[80]=C:\Windows\System32\ninput.dll
    LoadedModule[81]=C:\Windows\System32\DWrite.dll
    LoadedModule[82]=C:\Windows\System32\edgeIso.dll
    LoadedModule[83]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[84]=C:\WINDOWS\system32\msimtf.dll
    LoadedModule[85]=C:\WINDOWS\system32\directmanipulation.dll
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\profext.dll
    LoadedModule[87]=C:\Windows\System32\dcomp.dll
    LoadedModule[88]=C:\WINDOWS\system32\twinapi.dll
    LoadedModule[89]=C:\Windows\System32\Bcp47Langs.dll
    LoadedModule[90]=C:\Windows\System32\WwaApi.dll
    LoadedModule[91]=C:\WINDOWS\system32\DataExchange.dll
    LoadedModule[92]=C:\Windows\System32\EdgeManager.dll
    LoadedModule[93]=C:\Windows\System32\WebRuntimeManager.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=18362
    OsInfo[3].Key=ubr
    OsInfo[3].Value=592
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=1
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=262022
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.592.18362.0-11.0.170
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=16256
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=226
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=190318
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1202
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=19h1_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.18362.592.amd64fre.19h1_release.190318-1202
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=a9b54cc2-76eb-4331-9a04-97fb865fc9ab
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=MoBEX
    AppName=Microsoft WWA Host
    AppPath=C:\Windows\System32\wwahost.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=237CD7B74CA5C5D77C633DD4F624DFF7
    MetadataHash=535119084

    Log Name:      Application
    Source:        Application Error
    Date:          2/4/2020 7:29:31 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ACOLE_E7250.beacontec.com
    Description:
    Faulting application name: OUTLOOK.EXE, version: 16.0.12430.20184, time stamp: 0x5e2f965c
    Faulting module name: EdgeManager.dll, version: 11.0.18362.418, time stamp: 0x5bbfcaef
    Exception code: 0xc0000409
    Fault offset: 0x0000000000064105
    Faulting process id: 0x4668
    Faulting application start time: 0x01d5dbbb49377a05
    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\Windows\System32\EdgeManager.dll
    Report Id: 6a08b76e-0a93-4b93-ac77-0391afbdd6f4
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2020-02-05T00:29:31.542588500Z" />
        <EventRecordID>598232</EventRecordID>
        <Channel>Application</Channel>
        <Computer>ACOLE_E7250.beacontec.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>16.0.12430.20184</Data>
        <Data>5e2f965c</Data>
        <Data>EdgeManager.dll</Data>
        <Data>11.0.18362.418</Data>
        <Data>5bbfcaef</Data>
        <Data>c0000409</Data>
        <Data>0000000000064105</Data>
        <Data>4668</Data>
        <Data>01d5dbbb49377a05</Data>
        <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
        <Data>C:\Windows\System32\EdgeManager.dll</Data>
        <Data>6a08b76e-0a93-4b93-ac77-0391afbdd6f4</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Copy of Report.wer for OUTLOOK.EXE crash

    Version=1
    EventType=BEX64
    EventTime=132253361720532991
    ReportType=2
    Consent=1
    UploadTime=132253361734250526
    ReportStatus=9
    ReportIdentifier=320442a4-c1de-426b-bbeb-91185120795e
    IntegratorReportIdentifier=6a08b76e-0a93-4b93-ac77-0391afbdd6f4
    Wow64Host=34404
    NsAppName=OUTLOOK.EXE
    OriginalFilename=Outlook.exe
    AppSessionGuid=00004668-0004-0017-057a-3749bbdbd501
    TargetAppId=W:00063f0cf84988602b475d5e36e9ece68f1000000000!0000e003465c65fd14ef28e518924347a1c0f77f6962!OUTLOOK.EXE
    TargetAppVer=2020//01//28:02:03:08!27f6984!OUTLOOK.EXE
    BootId=4294967295
    ServiceSplit=3513905569
    TargetAsId=3313
    UserImpactVector=808452912
    IsFatal=1
    EtwNonCollectReason=4
    Response.BucketId=0a645f195060b6f305766cc0a83ca495
    Response.BucketTable=5
    Response.LegacyBucketId=1546543096760411285
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=OUTLOOK.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=16.0.12430.20184
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5e2f965c
    Sig[3].Name=Fault Module Name
    Sig[3].Value=EdgeManager.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=11.0.18362.418
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=5bbfcaef
    Sig[6].Name=Exception Offset
    Sig[6].Value=0000000000064105
    Sig[7].Name=Exception Code
    Sig[7].Value=c0000409
    Sig[8].Name=Exception Data
    Sig[8].Value=0000000000000007
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18362.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=6154
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=6154eb7df5d7c881485ead60db020837
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=4d5e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=4d5e3487e7daad09e56edbd582f44839
    UI[2]=C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    UI[3]=Microsoft Outlook has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[8]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
    LoadedModule[9]=C:\WINDOWS\SYSTEM32\wevtapi.dll
    LoadedModule[10]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[13]=C:\Program Files\Microsoft Office\root\Office16\AppVIsvSubsystems64.dll
    LoadedModule[14]=C:\Program Files\Microsoft Office\root\Office16\OutlookServicing.dll
    LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[16]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[17]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[18]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[19]=C:\WINDOWS\System32\combase.dll
    LoadedModule[20]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[21]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[22]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[23]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[24]=C:\Program Files\Microsoft Office\root\Office16\VCRUNTIME140.dll
    LoadedModule[25]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[26]=C:\WINDOWS\System32\bcrypt.dll
    LoadedModule[27]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[28]=C:\Program Files\Microsoft Office\root\Office16\MSVCP140.dll
    LoadedModule[29]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[30]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[31]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[32]=C:\WINDOWS\System32\UMPDC.dll
    LoadedModule[33]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.592_none_17aba4766da537d0\gdiplus.dll
    LoadedModule[34]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\RstrtMgr.DLL
    LoadedModule[36]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[37]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[38]=C:\WINDOWS\System32\cryptsp.dll
    LoadedModule[39]=C:\Program Files\Microsoft Office\root\Office16\c2r64.dll
    LoadedModule[40]=C:\WINDOWS\SYSTEM32\ncrypt.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[42]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
    LoadedModule[43]=C:\WINDOWS\SYSTEM32\NTASN1.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL
    LoadedModule[45]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[46]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.592_none_e6c0b1911312be02\Comctl32.dll
    LoadedModule[47]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
    LoadedModule[48]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[49]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[50]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[51]=C:\WINDOWS\system32\SFC.DLL
    LoadedModule[52]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
    LoadedModule[53]=C:\Program Files\Microsoft Office\Root\Office16\OLMAPI32.DLL
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    LoadedModule[55]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso30win32client.dll
    LoadedModule[56]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
    LoadedModule[57]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso50win32client.dll
    LoadedModule[58]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso98win32client.dll
    LoadedModule[59]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso.dll
    LoadedModule[60]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[61]=C:\WINDOWS\SYSTEM32\msi.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\d2d1.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\WINSTA.dll
    LoadedModule[64]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\dxcore.dll
    LoadedModule[66]=C:\WINDOWS\system32\msimtf.dll
    LoadedModule[67]=C:\Program Files\Microsoft Office\root\Office16\1033\OUTLLIBR.DLL
    LoadedModule[68]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[69]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    LoadedModule[70]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[72]=C:\WINDOWS\System32\netprofm.dll
    LoadedModule[73]=C:\WINDOWS\SYSTEM32\DSREG.DLL
    LoadedModule[74]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
    LoadedModule[75]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[76]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[77]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    LoadedModule[78]=C:\WINDOWS\SYSTEM32\mscoree.dll
    LoadedModule[79]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[80]=C:\WINDOWS\SYSTEM32\DPAPI.dll
    LoadedModule[81]=C:\WINDOWS\SYSTEM32\DWrite.dll
    LoadedModule[82]=C:\WINDOWS\System32\npmproxy.dll
    LoadedModule[83]=C:\WINDOWS\SYSTEM32\webservices.dll
    LoadedModule[84]=C:\Program Files\Microsoft Office\root\Office16\MsoAriaNext.dll
    LoadedModule[85]=C:\WINDOWS\SYSTEM32\d3d11.dll
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
    LoadedModule[87]=C:\Windows\System32\iertutil.dll
    LoadedModule[88]=C:\WINDOWS\System32\Normaliz.dll
    LoadedModule[89]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\igdusc64.dll
    LoadedModule[91]=C:\WINDOWS\system32\wbem\wbemprox.dll
    LoadedModule[92]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[93]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
    LoadedModule[94]=C:\Windows\System32\OneCoreCommonProxyStub.dll
    LoadedModule[95]=C:\WINDOWS\SYSTEM32\WININET.dll
    LoadedModule[96]=C:\WINDOWS\system32\wbem\wbemsvc.dll
    LoadedModule[97]=C:\Windows\System32\vaultcli.dll
    LoadedModule[98]=C:\WINDOWS\SYSTEM32\XmlLite.dll
    LoadedModule[99]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[100]=C:\WINDOWS\SYSTEM32\winhttp.dll
    LoadedModule[101]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[102]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[103]=C:\WINDOWS\SYSTEM32\sppc.dll
    LoadedModule[104]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    LoadedModule[105]=C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\RICHED20.DLL
    LoadedModule[106]=C:\Program Files\Microsoft Office\Root\Office16\1033\mapir.dll
    LoadedModule[107]=C:\WINDOWS\system32\wbem\fastprox.dll
    LoadedModule[108]=C:\WINDOWS\SYSTEM32\amsi.dll
    LoadedModule[109]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[110]=C:\Program Files\ESET\ESET NOD32 Antivirus\eamsi.dll
    LoadedModule[111]=C:\Windows\System32\Windows.Web.dll
    LoadedModule[112]=C:\Program Files\Microsoft Office\root\Office16\wwlib.dll
    LoadedModule[113]=C:\Program Files\Microsoft Office\root\Office16\oart.dll
    LoadedModule[114]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[115]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[116]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[117]=C:\WINDOWS\SYSTEM32\webio.dll
    LoadedModule[118]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[119]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[120]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[121]=C:\Windows\System32\msxml6.dll
    LoadedModule[122]=C:\WINDOWS\SYSTEM32\srpapi.dll
    LoadedModule[123]=C:\Program Files\Microsoft Office\Root\Office16\EMSMDB32.DLL
    LoadedModule[124]=C:\Program Files\Microsoft Office\Root\Office16\contab32.dll
    LoadedModule[125]=C:\WINDOWS\system32\schannel.DLL
    LoadedModule[126]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    LoadedModule[127]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
    LoadedModule[128]=C:\WINDOWS\system32\ncryptsslp.dll
    LoadedModule[129]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
    LoadedModule[131]=C:\Program Files\Microsoft Office\Root\Office16\MSPST32.DLL
    LoadedModule[132]=C:\WINDOWS\system32\mlang.dll
    LoadedModule[133]=C:\WINDOWS\system32\mssprxy.dll
    LoadedModule[134]=C:\WINDOWS\SYSTEM32\usp10.dll
    LoadedModule[135]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[136]=C:\Windows\System32\Bcp47Langs.dll
    LoadedModule[137]=C:\Windows\System32\bcp47mrm.dll
    LoadedModule[138]=C:\WINDOWS\SYSTEM32\globinputhost.dll
    LoadedModule[139]=C:\Windows\System32\cryptnet.dll
    LoadedModule[140]=C:\WINDOWS\system32\dataexchange.dll
    LoadedModule[141]=C:\WINDOWS\system32\dcomp.dll
    LoadedModule[142]=C:\WINDOWS\system32\twinapi.appcore.dll
    LoadedModule[143]=C:\WINDOWS\system32\RMCLIENT.dll
    LoadedModule[144]=C:\WINDOWS\SYSTEM32\d3d10_1.dll
    LoadedModule[145]=C:\WINDOWS\SYSTEM32\d3d10_1core.dll
    LoadedModule[146]=C:\WINDOWS\SYSTEM32\ACTIVEDS.dll
    LoadedModule[147]=C:\WINDOWS\SYSTEM32\adsldpc.dll
    LoadedModule[148]=C:\WINDOWS\System32\WLDAP32.dll
    LoadedModule[149]=C:\WINDOWS\system32\adsldp.dll
    LoadedModule[150]=C:\WINDOWS\SYSTEM32\sxs.dll
    LoadedModule[151]=C:\WINDOWS\SYSTEM32\logoncli.dll
    LoadedModule[152]=C:\Program Files\Common Files\Microsoft Shared\Office16\MSPTLS.DLL
    LoadedModule[153]=C:\WINDOWS\SYSTEM32\DSPARSE.dll
    LoadedModule[154]=C:\WINDOWS\system32\kerberos.DLL
    LoadedModule[155]=C:\WINDOWS\SYSTEM32\cryptdll.dll
    LoadedModule[156]=C:\WINDOWS\System32\TextInputFramework.dll
    LoadedModule[157]=C:\WINDOWS\System32\CoreUIComponents.dll
    LoadedModule[158]=C:\WINDOWS\System32\CoreMessaging.dll
    LoadedModule[159]=C:\WINDOWS\system32\explorerframe.dll
    LoadedModule[160]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    LoadedModule[161]=C:\Program Files\Microsoft Office\Root\Office16\ADDINS\ColleagueImport.dll
    LoadedModule[162]=C:\Program Files\ESET\ESET NOD32 Antivirus\eplgOutlook.dll
    LoadedModule[163]=C:\Program Files\ESET\ESET NOD32 Antivirus\eplgOutlookEmon.dll
    LoadedModule[164]=C:\WINDOWS\SYSTEM32\MAPI32.dll
    LoadedModule[165]=C:\Users\aspaventa\AppData\Local\GoToMeeting\16576\G2MOutlookAddin64.dll
    LoadedModule[166]=C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Mail\Outlook\x64\PDFMOutlookAddin.dll
    LoadedModule[167]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[168]=C:\WINDOWS\SYSTEM32\MSVCP100.dll
    LoadedModule[169]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
    LoadedModule[170]=C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Mail\Outlook\x64\PDFMOutlookCore.dll
    LoadedModule[171]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[172]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[173]=C:\WINDOWS\system32\adsmsext.dll
    LoadedModule[174]=C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Common\X64\AdobePDFMakerX.dll
    LoadedModule[175]=C:\WINDOWS\System32\COMDLG32.dll
    LoadedModule[176]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
    LoadedModule[177]=C:\WINDOWS\SYSTEM32\oledlg.dll
    LoadedModule[178]=C:\WINDOWS\SYSTEM32\OLEACC.dll
    LoadedModule[179]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[180]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
    LoadedModule[181]=C:\Windows\System32\Windows.StateRepositoryPS.dll
    LoadedModule[182]=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
    LoadedModule[183]=C:\WINDOWS\SYSTEM32\UIAutomationCore.DLL
    LoadedModule[184]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[185]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[186]=C:\WINDOWS\system32\windowscodecs.dll
    LoadedModule[187]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
    LoadedModule[188]=C:\WINDOWS\system32\twinapi.dll
    LoadedModule[189]=C:\Program Files\Microsoft Office\root\Office16\gfx.dll
    LoadedModule[190]=C:\Program Files\Microsoft Office\root\Office16\OSF.DLL
    LoadedModule[191]=C:\Program Files\Microsoft Office\root\Office16\OSFSHARED.DLL
    LoadedModule[192]=C:\Program Files\Microsoft Office\root\Office16\OSFUI.DLL
    LoadedModule[193]=C:\Windows\System32\Windows.Networking.Connectivity.dll
    LoadedModule[194]=C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
    LoadedModule[195]=C:\Program Files\Microsoft Office\Root\Office16\outlph.dll
    LoadedModule[196]=C:\Program Files\Microsoft Office\root\Office16\mip_upe_sdk.dll
    LoadedModule[197]=C:\Program Files\Microsoft Office\root\Office16\mip_core.dll
    LoadedModule[198]=C:\Program Files\Microsoft Office\root\Office16\mip_telemetry.dll
    LoadedModule[199]=C:\Program Files\Microsoft Office\root\Office16\CONCRT140.dll
    LoadedModule[200]=C:\WINDOWS\system32\tquery.dll
    LoadedModule[201]=C:\WINDOWS\System32\StructuredQuery.dll
    LoadedModule[202]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[203]=C:\Program Files\Microsoft Office\Root\Office16\outlrpc.dll
    LoadedModule[204]=C:\Program Files\Microsoft Office\Root\Office16\exsec32.dll
    LoadedModule[205]=C:\Program Files\Microsoft Office\root\Office16\msproof7.dll
    LoadedModule[206]=C:\Program Files\Microsoft Office\Root\Office16\PROOF\msspell7.dll
    LoadedModule[207]=C:\Windows\System32\MsSpellCheckingFacility.dll
    LoadedModule[208]=C:\Windows\System32\efswrt.dll
    LoadedModule[209]=C:\Windows\System32\MPR.dll
    LoadedModule[210]=C:\Program Files\Common Files\Microsoft Shared\Office16\1033\OSFINTL.DLL
    LoadedModule[211]=C:\Program Files\Microsoft Office\Root\Office16\OSFROAMINGPROXY.DLL
    LoadedModule[212]=C:\Windows\System32\EdgeManager.dll
    LoadedModule[213]=C:\Windows\System32\ieproxy.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    ProcessMetadata[0].Key=OfficeProcArch
    ProcessMetadata[0].Value=x64
    ProcessMetadata[1].Key=InstallType
    ProcessMetadata[1].Value=2
    ProcessMetadata[2].Key=DeviceClass
    ProcessMetadata[3].Key=Channel
    ProcessMetadata[3].Value=CC
    ProcessMetadata[4].Key=AudienceGroup
    ProcessMetadata[4].Value=Production
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=18362
    OsInfo[3].Key=ubr
    OsInfo[3].Value=592
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=1
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=262023
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.592.18362.0-11.0.170
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=16256
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=226
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=190318
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1202
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=19h1_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.18362.592.amd64fre.19h1_release.190318-1202
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=a9b54cc2-76eb-4331-9a04-97fb865fc9ab
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=BEX64
    AppName=Microsoft Outlook
    AppPath=C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=B5E30B27862E88E9D15A551EB1E9D23C
    MetadataHash=1159622087

    After this crash if I try to open the start menu I get the following as well.

    Log Name:      Application
    Source:        Application Error
    Date:          2/4/2020 7:29:45 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ACOLE_E7250.beacontec.com
    Description:
    Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x5d65fb6a
    Faulting module name: shcore.dll, version: 10.0.18362.1, time stamp: 0x48cfe63c
    Exception code: 0xc0000602
    Fault offset: 0x000000000004a65e
    Faulting process id: 0x2350
    Faulting application start time: 0x01d5dbb9d5d08518
    Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
    Faulting module path: C:\WINDOWS\System32\shcore.dll
    Report Id: 6f12e2c6-4f99-4998-a6f3-2714562ca392
    Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: App
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2020-02-05T00:29:45.655632300Z" />
        <EventRecordID>598234</EventRecordID>
        <Channel>Application</Channel>
        <Computer>ACOLE_E7250.beacontec.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>StartMenuExperienceHost.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>5d65fb6a</Data>
        <Data>shcore.dll</Data>
        <Data>10.0.18362.1</Data>
        <Data>48cfe63c</Data>
        <Data>c0000602</Data>
        <Data>000000000004a65e</Data>
        <Data>2350</Data>
        <Data>01d5dbb9d5d08518</Data>
        <Data>C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe</Data>
        <Data>C:\WINDOWS\System32\shcore.dll</Data>
        <Data>6f12e2c6-4f99-4998-a6f3-2714562ca392</Data>
        <Data>Microsoft.Windows.StartMenuExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy</Data>
        <Data>App</Data>
      </EventData>
    </Event>

    If I log in as a new user on this computer these errors do not occur, and the last one doesn't happen unless I get the first 2 errors.  The errors only occur when I access a WebView Addin under this user's profile.

    quarta-feira, 5 de fevereiro de 2020 00:40
  • Has anyone figured this out? We have a customer who has the same issue with about 25% of their machines...

    Viehweger

    quinta-feira, 13 de fevereiro de 2020 14:31
  • I still haven't had any success on this.  I am not sure what could be causing this.
    sexta-feira, 21 de fevereiro de 2020 22:50
  • We have an in-house app that uses Crystal Reports which calls mso20win32client.dll and crashes - for some users, and for the same user it may get fixed down the road, and then break later, and we're not sure why.

    It appears to happen if the user is logged in when Windoze checks for updates (but doesn't manifest until after a restart), and/or, when a user's profile is backed up prior to uptate installation, or checking for updates, and then restored - we think incompletely, leaving, in our case, mso20win32client.dll with permissions that no longer work (allow use or access).

    When we have a user with the above app crash we have them right-click on the app and pick more... run as administrator (we are all non-admins) and enter the user's (not an admin's) password into the UAC pop-up.

    That let's the app work okay. We think because the profile is loaded differently with run-as.

    ---------------

    Today, my Outlook 2016 is crashing with the Showpad addin (V2.7.3.0 and crashing with V2.7.6.0) and the faulting module is C:\windows\system32\EdgeManager.dll. The Showpad add-in is supposed to open the web pages so you can access links to put in an email.

    I tried using run-as admin for Outlook 2016 with no luck as it said it couldn't access an outlook(2).ost, which  is a separate OST file from the regular OST used for starting Outlook 2016 normally. (I confirmed the normal start of Outlook indeed uses a different OST file.)

    We are running W10 pro, 1903, March 2020 updates (in development testing), Office 2016 V 1708.

    The issue does not occur with Webmail, or directly browsing the Showpad web site.

    If it helps:

    App event log:
    Faulting application name: Outlook.exe, version: 16.0.8431.2299, time stamp: 0x5b6b479f
    Faulting module name: EdgeManager.dll, version: 11.0.18362.693, time stamp: 0xab45c9f9
    Exception code: 0xc0000409
    Fault offset: 0x00060024
    Faulting process id: 0x7d4
    Faulting application start time: 0x01d60223d0b4581d
    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\Outlook.exe
    Faulting module path: C:\Windows\System32\EdgeManager.dll
    Report Id: 091f4c24-264a-43ea-a559-41c2a08b2e6d
    Faulting package full name: 
    Faulting package-relative application ID:

    As far as I know, I'm the only one currently having the EdgeManager.dll issue.

    By the way, I can access the Showpad web pages with no problem using Edge. Likely it doesn't use the "faulting" EdgeManager.dll.
    • Editado PReinie01 terça-feira, 24 de março de 2020 23:29
    terça-feira, 24 de março de 2020 23:21
  • Fixed for me in the latest Current Channel release (2006 Build 13001.20384)

    https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2006-july-14

    'Addressed a crash issue with the office host in windows, when an add-in is activated while the registry TabProcGrowth value is REG_SZ type.'

    • Sugerido como Resposta Christopher Hill quarta-feira, 15 de julho de 2020 13:37
    quarta-feira, 15 de julho de 2020 13:36