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No podemos validar el acceso a los beneficios (id. de transacción: c44d9d23-aaca-4ec5-bd06-417d474628c5; código de mensaje: 715-123170). Póngase en contacto con el soporte técnico. RRS feed

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  • hi,

    i've a problem when trying create a instance

    No podemos validar el acceso a los beneficios (id. de transacción: c44d9d23-aaca-4ec5-bd06-417d474628c5; código de mensaje: 715-123170). Póngase en contacto con el soporte técnico.

    help me plz.

    Regards

    segunda-feira, 25 de maio de 2020 18:09

Todas as Respostas

  • Hello Manuel,


    Thanks for reaching out! I understand that you're experiencing similar errors as mentioned in:

    https://social.msdn.microsoft.com/Forums/en-US/44808a51-2e3d-4a3d-8785-d768636b6b50/ms-project-trial-download-message-code-715123170?forum=whatforum

    We'd like to let you know that the next steps to be followed are as under:


    We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.


    Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.


    Here is a screenshot of a sample Support case. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.


    Thanks again for your patience!

    segunda-feira, 1 de junho de 2020 10:27
  • What benefits are you asking about?

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    segunda-feira, 1 de junho de 2020 12:33
    Moderador
  • I believe the Manuel is facing errors with using Azure Dev Tools for Teaching.

    The error posted above translates to:

    We cannot validate access to benefits (transaction ID: c44d9d23-aaca-4ec5-bd06-417d474628c5; message code: 715-123170). Contact technical support.

    A similar issue was raised here.

    segunda-feira, 1 de junho de 2020 14:16
  • Thanks, not sure how you pulled "Azure Dev Tools" out of that translation, hence the ask for more info from OP

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    segunda-feira, 1 de junho de 2020 14:18
    Moderador
  • Sure, this is a known error with the Service hence provided the next steps so it may help. Will wait for the OP's confirmation nevertheless.
    segunda-feira, 1 de junho de 2020 14:22
  • Thanks for clarifications.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    segunda-feira, 1 de junho de 2020 14:24
    Moderador