Product key invalid? RRS feed

  • Question

  • Hi,

    So, I have had this toshiba satellite laptop for a few years now and I went to try out the windows 8 release preview.  It asks for my product key during the installation process.  I, like a dummy, never wrote it down and the sticker on the back of my computer has worn so completely that it's unreadable.  I tried using a product key finder software and it finally gave a product key but when I use it it says it's invalid.  I ran the advantage diagnostic tool and it gave me this:

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E1C3D0E0-9983-4774-9EBE-FD8F45822091}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office PowerPoint 2007 - 100 Genuine
    Microsoft Office Word 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E1C3D0E0-9983-4774-9EBE-FD8F45822091}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2765590498-3015021172-1729609742</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite T115D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.70  </Version><SMBIOSVersion major="2" minor="5"/><Date>20100601000000.000000+000</Date></BIOS><HWID>F1F30800018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63725</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63871</Pid><PidType>14</PidType></Product></Products><Applications><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-3152009
    Installation ID: 007070142004322590471246268344743234028716484966986496
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/1/2012 1:01:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:30:2012 10:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSQCI    APIC 
      FACP   AMD     ANT    
      MCFG   TOSQCI    MCFG 

    The product key matches the one the key finder gave me (except I'm not sure about the first two sets as they are starred out).  I'm desperate and I don't want to have to pay another $120 for a piece of software that I already paid $600 for when I purchased my laptop.


    Saturday, September 1, 2012 7:10 PM


  • No.  You will be able to use the retail Windows 8 Pro upgrade.  The previous product key is not required but you must still have Windows 7 installed at the time you start the Windows 8 Pro upgrade.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, September 2, 2012 2:06 AM

All replies

  • The Keyfinder is useless in this situation - all it finds is the OEM_SLP Key that all machines built by that manufacturer use. You *may* need the Key form the COA sticker on the machine's case.

    The Windows 8 Preview requires its own Key - the one on your COA sticker is for Windows 7 ONLY.

    I would advise you NOT to do the upgrade to Win8, as you cannot read your COA sticker Key, and may have sever problems if you decide to go back to Windows 7. The Preview is buggy, and your machine is not going to show the new user interface to its best advantage.

    Your current install of Windows 7 shows as being activated and validated - leave it that way!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 7:49 PM
  • The product key in your report is the generic preinstalled key inserted by the manufacturer.  It is self-activating but cannot be used to manually activate.  If you cannot read the COA product key then you need to order the manufacturer's recovery media.  That does not require entry of a product key during installation.  I suggest that you use the free VMWare Player v. 4.04 or later to test Windows 8 in a virtual machine.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, September 2, 2012 12:38 AM
  • So, I am eventually going to want to do the upgrade to windows 8 in october.  Will not knowing my product make it impossible for me to upgrad to windows 8?
    Sunday, September 2, 2012 1:59 AM
  • No.  You will be able to use the retail Windows 8 Pro upgrade.  The previous product key is not required but you must still have Windows 7 installed at the time you start the Windows 8 Pro upgrade.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, September 2, 2012 2:06 AM
  • Cool.  Thanks!
    Sunday, September 2, 2012 2:37 AM
  • most of the case is such that a wrong product key will not be accepted by the product key entering page of the software............
    Tuesday, January 7, 2014 12:24 PM