window2003 server ,installed SEP software，AUTO restart，DUMP file display：Probably caused by : ntkrpamp.exe ，what can I resloved it?
问题
答案
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Dear Customer,
Thank you for your post.
Per my experience, this issue can be due to many causes, virus/Trojan infection, third-party application or system related issue. Please perform the steps below to check the status:
Step 1:
=========
1. Right-click My Computer and select properties.
2. In the Advanced tab, click Start & Recovery.
3. Uncheck the Automatically reboot box.
4. In the Write Debugging Information box, select Complete Memory Dump.
5. Click OK to save the settings, then restart the computer to make it effect.
If you encounter blue screen after that, you need to contact Microsoft phone support engineer to debug the dump file, which is a quick and efficient way to resolve blue screen issue.
Step 2:
==========
If possible, please refer to the following article to perform a clean boot, run the server for a period of time to see if you reencounter the issue. Let us check to see if the issue occurs in a clean environment.
Q310353 How to Perform a Clean Boot in Windows XP, it is the same steps in win2k3 server
http://support.microsoft.com/support/kb/articles/q310/3/53.asp
Step 3:
==========
It is possible that the server is infected by virus or a backdoor Trojan and causes the server reboots or shutdown.
Keep the anti-virus up to date and perform a full virus scan. You may also go to the following websites to perform a free online virus scan:
Trend
http://www.housecall.antivirus.com
MacAfee:
Panda's Active Scan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
This response contains a reference to a third party World Wide Web site. Microsoft can make no representation concerning the content of these sites. Microsoft is providing this information only as a convenience to you: this is to inform you that Microsoft has not tested any software or information found on these sites and therefore cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software on the Internet.
Let me know how this works out and the results of the suggested tasks listed above.
I look forward to your reply.
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- 已标记为答案 泡泡熊 2012年9月11日 6:06
全部回复
-
Dear Customer,
Thank you for your post.
Per my experience, this issue can be due to many causes, virus/Trojan infection, third-party application or system related issue. Please perform the steps below to check the status:
Step 1:
=========
1. Right-click My Computer and select properties.
2. In the Advanced tab, click Start & Recovery.
3. Uncheck the Automatically reboot box.
4. In the Write Debugging Information box, select Complete Memory Dump.
5. Click OK to save the settings, then restart the computer to make it effect.
If you encounter blue screen after that, you need to contact Microsoft phone support engineer to debug the dump file, which is a quick and efficient way to resolve blue screen issue.
Step 2:
==========
If possible, please refer to the following article to perform a clean boot, run the server for a period of time to see if you reencounter the issue. Let us check to see if the issue occurs in a clean environment.
Q310353 How to Perform a Clean Boot in Windows XP, it is the same steps in win2k3 server
http://support.microsoft.com/support/kb/articles/q310/3/53.asp
Step 3:
==========
It is possible that the server is infected by virus or a backdoor Trojan and causes the server reboots or shutdown.
Keep the anti-virus up to date and perform a full virus scan. You may also go to the following websites to perform a free online virus scan:
Trend
http://www.housecall.antivirus.com
MacAfee:
Panda's Active Scan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
This response contains a reference to a third party World Wide Web site. Microsoft can make no representation concerning the content of these sites. Microsoft is providing this information only as a convenience to you: this is to inform you that Microsoft has not tested any software or information found on these sites and therefore cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software on the Internet.
Let me know how this works out and the results of the suggested tasks listed above.
I look forward to your reply.
如果您对我们的论坛在线支持服务有任何的意见或建议，请通过邮件告诉我们。
- 已标记为答案 泡泡熊 2012年9月11日 6:06
