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系统经常性的自动重启 RRS feed

  • 问题

  • 主板是J3455 的主板,安装的系统为server 2016,通过分析dmp文件如下:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000007, BOOT Error
    Arg2: ffff9e8ecd90a978, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    KEY_VALUES_STRING: 1
    
    
    PROCESSES_ANALYSIS: 1
    
    SERVICE_ANALYSIS: 1
    
    STACKHASH_ANALYSIS: 1
    
    TIMELINE_ANALYSIS: 1
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  14393.2828.amd64fre.rs1_release_inmarket.190216-1457
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 7
    
    BUGCHECK_P2: ffff9e8ecd90a978
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CPU_COUNT: 4
    
    CPU_MHZ: 5da
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 5c
    
    CPU_STEPPING: 9
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT_SERVER
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_SESSION_HOST:  GT
    
    ANALYSIS_SESSION_TIME:  04-05-2019 22:52:32.0572
    
    ANALYSIS_VERSION: 10.0.18317.1001 amd64fre
    
    STACK_TEXT:  
    ffffaf00`7a872630 fffff800`bdbdf059 : 00000000`00000000 ffff9e8e`cd90a950 fffff800`bdafabe0 fffff800`bdbbf280 : nt!WheapCreateLiveTriageDump+0x7b
    ffffaf00`7a872b60 fffff800`bda30938 : ffff9e8e`cd90a950 00000000`00000001 fffff800`bdaf35b0 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffaf00`7a872b90 fffff800`bda31349 : fffff800`bdafab80 fffff800`bdafab80 fffff800`bdafabe0 fffff800`bdd66588 : nt!WheapProcessWorkQueueItem+0x48
    ffffaf00`7a872bd0 fffff800`bd884979 : fffff800`bdbbf100 ffff9e8e`cdb30040 ffff9e8e`00000000 fffff800`bdbbf280 : nt!WheapWorkQueueWorkerRoutine+0x25
    ffffaf00`7a872c00 fffff800`bd82a005 : ffff9e8e`cdb30040 00000000`00000080 ffff9e8e`cd07a040 ffff9e8e`cdb30040 : nt!ExpWorkerThread+0xe9
    ffffaf00`7a872c90 fffff800`bd968c26 : ffffaf00`7a940180 ffff9e8e`cdb30040 fffff800`bd829fc4 00000000`00000000 : nt!PspSystemThreadStartup+0x41
    ffffaf00`7a872ce0 00000000`00000000 : ffffaf00`7a873000 ffffaf00`7a86d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    THREAD_SHA1_HASH_MOD_FUNC:  26acd050bd9f055d0a04825d57b9e0e6be9c1a07
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  132c000eaf3a0e557381dc4eba728b3e391a8d4b
    
    THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    STACK_COMMAND:  .thread ; .cxr ; kb
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel__UNKNOWN
    
    BUCKET_ID:  0x124_GenuineIntel__UNKNOWN
    
    PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel__UNKNOWN
    
    TARGET_TIME:  2019-04-03T22:39:03.000Z
    
    OSBUILD:  14393
    
    OSSERVICEPACK:  2828
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  3
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    OSEDITION:  Windows 10 Server TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2019-02-17 09:56:01
    
    BUILDDATESTAMP_STR:  190216-1457
    
    BUILDLAB_STR:  rs1_release_inmarket
    
    BUILDOSVER_STR:  10.0.14393.2828.amd64fre.rs1_release_inmarket.190216-1457
    
    ANALYSIS_SESSION_ELAPSED_TIME:  2161
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel__unknown
    
    FAILURE_ID_HASH:  {d4ff8356-accf-463b-abb8-12a20b1a031a}
    
    Followup:     MachineOwner
    ---------
    
    

    2019年4月5日 15:03

全部回复

  • 你好,

    请尝试从厂商的官方网站重新下载显卡,主板的驱动进行安装。

    希望对您有帮助,如果回答是有帮助的, 请将其标记为答案, 可以帮助其他有相同问题的社区成员, 并快速找到有用的答复。


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2019年4月6日 10:34
  • 你好,
    几天没收到你的留言了, 请问问题又什么进展吗?
    我正在建议有帮助的答复为 "答案"。请随时尝试一下, 让我知道结果。如果回答是有帮助的, 请将其标记为答案, 可以帮助其他有相同问题的社区成员, 并快速找到有用的答复。


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2019年4月15日 9:50