none
win 2012 r2 服务器蓝屏dump文件请帮忙分析下

    问题

  • 一共2个  第一个是  我都用windbg跑好了,不过看不出来什么问题

    101316-31078-01.dmp

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff800aaf37576, Address of the instruction which caused the bugcheck

    Arg3: ffffd0017295cf00, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.

     

    Debugging Details:

    ------------------

     

     

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%p

     

    FAULTING_IP:

    dxgkrnl+5f576

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0

     

    CONTEXT:  ffffd0017295cf00 -- (.cxr 0xffffd0017295cf00)

    rax=0000000000000000 rbx=ffffc000e5bff810 rcx=0000000000000004

    rdx=ffffe001f46421c0 rsi=ffffc000f3af82c0 rdi=0000000000000000

    rip=fffff800aaf37576 rsp=ffffd0017295d930 rbp=ffffd0017295db80

     r8=0000000000000002  r9=ffffd00166aac180 r10=fffff780000003b0

    r11=fffff78000000008 r12=000000a666f0f310 r13=ffffe001ee819010

    r14=0000000000000010 r15=ffffe001ee819010

    iopl=0         nv up ei pl nz na pe nc

    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202

    dxgkrnl+0x5f576:

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0 ds:002b:00000000`00000000=????????????????

    Resetting default scope

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP

     

    BUGCHECK_STR:  0x3B

     

    PROCESS_NAME:  dwm.exe

     

    CURRENT_IRQL:  0

     

    LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff800aaf37576

     

    STACK_TEXT: 

    ffffd001`7295d930 00000000`00000001 : ffffc000`e5bff810 ffffd001`7295da08 ffffd001`7295db80 ffffd001`7295da08 : dxgkrnl+0x5f576

    ffffd001`7295d938 ffffc000`e5bff810 : ffffd001`7295da08 ffffd001`7295db80 ffffd001`7295da08 ffffc000`f2519e80 : 0x1

    ffffd001`7295d940 ffffd001`7295da08 : ffffd001`7295db80 ffffd001`7295da08 ffffc000`f2519e80 fffff901`46a29c01 : 0xffffc000`e5bff810

    ffffd001`7295d948 ffffd001`7295db80 : ffffd001`7295da08 ffffc000`f2519e80 fffff901`46a29c01 00000000`00000020 : 0xffffd001`7295da08

    ffffd001`7295d950 ffffd001`7295da08 : ffffc000`f2519e80 fffff901`46a29c01 00000000`00000020 00000000`00000000 : 0xffffd001`7295db80

    ffffd001`7295d958 ffffc000`f2519e80 : fffff901`46a29c01 00000000`00000020 00000000`00000000 fffff800`aaf37507 : 0xffffd001`7295da08

    ffffd001`7295d960 fffff901`46a29c01 : 00000000`00000020 00000000`00000000 fffff800`aaf37507 ffffc001`16deb0f0 : 0xffffc000`f2519e80

    ffffd001`7295d968 00000000`00000020 : 00000000`00000000 fffff800`aaf37507 ffffc001`16deb0f0 00000000`00000008 : 0xfffff901`46a29c01

    ffffd001`7295d970 00000000`00000000 : fffff800`aaf37507 ffffc001`16deb0f0 00000000`00000008 00000000`00000000 : 0x20

     

     

    FOLLOWUP_IP:

    dxgkrnl+5f576

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0

     

    SYMBOL_STACK_INDEX:  0

     

    SYMBOL_NAME:  dxgkrnl+5f576

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: dxgkrnl

     

    IMAGE_NAME:  dxgkrnl.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  5308940f

     

    STACK_COMMAND:  .cxr 0xffffd0017295cf00 ; kb

     

    FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl+5f576

     

    BUCKET_ID:  X64_0x3B_dxgkrnl+5f576

     

    Followup: MachineOwner

    ---------

     

    第二个 MEMORY.DMP

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff800aaf37576, Address of the instruction which caused the bugcheck

    Arg3: ffffd0017295cf00, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.

     

    Debugging Details:

    ------------------

     

     

    DUMP_CLASS: 1

     

    DUMP_QUALIFIER: 401

     

    BUILD_VERSION_STRING:  9600.17031.amd64fre.winblue_gdr.140221-1952

     

    DUMP_TYPE:  1

     

    BUGCHECK_P1: c0000005

     

    BUGCHECK_P2: fffff800aaf37576

     

    BUGCHECK_P3: ffffd0017295cf00

     

    BUGCHECK_P4: 0

     

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%p

     

    FAULTING_IP:

    dxgkrnl!g_TdrForceTimeout+23a7e

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0

     

    CONTEXT:  ffffd0017295cf00 -- (.cxr 0xffffd0017295cf00)

    rax=0000000000000000 rbx=ffffc000e5bff810 rcx=0000000000000004

    rdx=ffffe001f46421c0 rsi=ffffc000f3af82c0 rdi=0000000000000000

    rip=fffff800aaf37576 rsp=ffffd0017295d930 rbp=ffffd0017295db80

     r8=0000000000000002  r9=ffffd00166aac180 r10=fffff780000003b0

    r11=fffff78000000008 r12=000000a666f0f310 r13=ffffe001ee819010

    r14=0000000000000010 r15=ffffe001ee819010

    iopl=0         nv up ei pl nz na pe nc

    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202

    dxgkrnl!g_TdrForceTimeout+0x23a7e:

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0 ds:002b:00000000`00000000=????????????????

    Resetting default scope

     

    CPU_COUNT: 18

     

    CPU_MHZ: 960

     

    CPU_VENDOR:  GenuineIntel

     

    CPU_FAMILY: 6

     

    CPU_MODEL: 3f

     

    CPU_STEPPING: 2

     

    CPU_MICROCODE: 6,3f,2,0 (F,M,S,R)  SIG: 31'00000000 (cache) 31'00000000 (init)

     

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

     

    BUGCHECK_STR:  0x3B

     

    PROCESS_NAME:  dwm.exe

     

    CURRENT_IRQL:  0

     

    ANALYSIS_SESSION_HOST:  DESKTOP-1245M6J

     

    ANALYSIS_SESSION_TIME:  10-13-2016 13:02:30.0623

     

    ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

     

    LAST_CONTROL_TRANSFER:  from fffff800aaf37507 to fffff800aaf37576

     

    STACK_TEXT: 

    ffffd001`7295d930 fffff800`aaf37507 : ffffc001`16deb0f0 00000000`00000008 00000000`00000000 ffffd001`7295db80 : dxgkrnl!g_TdrForceTimeout+0x23a7e

    ffffd001`7295d980 fffff800`aafd08ea : 00000000`00000000 00000000`00000008 00000000`00000008 00000000`000007ff : dxgkrnl!g_TdrForceTimeout+0x23a0f

    ffffd001`7295d9b0 fffff800`973d27b3 : 00000000`00000090 ffffe001`00000000 000000a6`00000001 ffffe002`00000010 : dxgkrnl!DxgkVidMmAllowFailOnOfferReclaimErrors+0x40be

    ffffd001`7295db00 00007ff8`4b22175a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

    000000a6`66f0f2b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`4b22175a

     

     

    THREAD_SHA1_HASH_MOD_FUNC:  72ec986b6e345bf9904beac402f7fc48deed1235

     

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  983ccdce56828d85c743f5a5a577025098d9d69b

     

    THREAD_SHA1_HASH_MOD:  fd0d19e8af449fa45df8ba597aeb4e664aecede7

     

    FOLLOWUP_IP:

    dxgkrnl!g_TdrForceTimeout+23a7e

    fffff800`aaf37576 48833800        cmp     qword ptr [rax],0

     

    FAULT_INSTR_CODE:  388348

     

    SYMBOL_STACK_INDEX:  0

     

    SYMBOL_NAME:  dxgkrnl!g_TdrForceTimeout+23a7e

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: dxgkrnl

     

    IMAGE_NAME:  dxgkrnl.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  5308940f

     

    STACK_COMMAND:  .cxr 0xffffd0017295cf00 ; kb

     

    BUCKET_ID_FUNC_OFFSET:  23a7e

     

    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!g_TdrForceTimeout

     

    BUCKET_ID:  0x3B_dxgkrnl!g_TdrForceTimeout

     

    PRIMARY_PROBLEM_CLASS:  0x3B_dxgkrnl!g_TdrForceTimeout

     

    TARGET_TIME:  2016-10-13T03:21:54.000Z

     

    OSBUILD:  9600

     

    OSSERVICEPACK:  0

     

    SERVICEPACK_NUMBER: 0

     

    OS_REVISION: 0

     

    SUITE_MASK:  272

     

    PRODUCT_TYPE:  3

     

    OSPLATFORM_TYPE:  x64

     

    OSNAME:  Windows 8.1

     

    OSEDITION:  Windows 8.1 Server TerminalServer SingleUserTS

     

    OS_LOCALE: 

     

    USER_LCID:  0

     

    OSBUILD_TIMESTAMP:  2014-02-22 16:08:18

     

    BUILDDATESTAMP_STR:  140221-1952

     

    BUILDLAB_STR:  winblue_gdr

     

    BUILDOSVER_STR:  6.3.9600.17031.amd64fre.winblue_gdr.140221-1952

     

    ANALYSIS_SESSION_ELAPSED_TIME: fc1

     

    ANALYSIS_SOURCE:  KM

     

    FAILURE_ID_HASH_STRING:  km:0x3b_dxgkrnl!g_tdrforcetimeout

     

    FAILURE_ID_HASH:  {301b5bed-2768-df18-31c6-216a8b8f29fd}

     

    Followup:     MachineOwner

    ---------

     


    kds 三则奶奶头

    2016年10月13日 6:50

答案

  • 您好 Eddy,

    >> IMAGE_NAME:  dxgkrnl.sys

    根据这行信息,有可能是由于 directx程序导致的蓝屏问题。

    您可以在官方网站上下载一些关于这个程序的修复程序进行修复。

    或者您可以更新您的显卡驱动。

    诚挚敬意

    John


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • 已标记为答案 Eddy_Wang 2016年10月14日 10:26
    2016年10月14日 9:15