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Windows Server 2008 R2 蓝屏重启 RRS feed

  • 问题

  • Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [D:\123\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*g:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (16 procs) Free x64
    Product: Server, suite: Enterprise TerminalServer SingleUserTS
    Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
    Machine Name:
    Kernel base = 0xfffff800`01801000 PsLoadedModuleList = 0xfffff800`01a45890
    Debug session time: Tue Jan  5 23:05:53.814 2016 (GMT+8)
    System Uptime: 200 days 23:23:17.677
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................................
    Loading User Symbols

    Loading unloaded module list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1, {fffff88001577eb0, 0, 30, 1}

    Probably caused by : fltmgr.sys ( fltmgr!FltpProcessGenericWorkItem+0 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->KernelApcDisable field. A negative value indicates that a driver
    has disabled APC calls without re-enabling them.  A positive value indicates
    that the reverse is true. This check is made on exit from a system call.
    Arguments:
    Arg1: fffff88001577eb0, address of system function (system call)
    Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
    Arg3: 0000000000000030, Thread->KernelApcDisable
    Arg4: 0000000000000001, Previous KernelApcDisable

    Debugging Details:
    ------------------


    FAULTING_IP: 
    fltmgr!FltpProcessGenericWorkItem+0
    fffff880`01577eb0 488bc4          mov     rax,rsp

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x1

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff800018ff1e8 to fffff80001875ec0

    STACK_TEXT:  
    fffff880`08cebca8 fffff800`018ff1e8 : 00000000`00000001 fffff880`01577eb0 00000000`00000000 00000000`00000030 : nt!KeBugCheckEx
    fffff880`08cebcb0 fffff800`01b14b8a : 00000000`00000001 fffffa80`950f51f0 00000000`00000080 fffffa80`90c71b30 : nt! ?? ::FNODOBFM::`string'+0x582a6
    fffff880`08cebd40 fffff800`018678e6 : fffff880`02264180 fffffa80`950f51f0 fffffa80`90cf6040 fffff880`07261401 : nt!PspSystemThreadStartup+0x5a
    fffff880`08cebd80 00000000`00000000 : fffff880`08cec000 fffff880`08ce6000 fffff880`08ceb0b0 00000000`00000000 : nt!KiStartSystemThread+0x16


    STACK_COMMAND:  .bugcheck ; kb

    FOLLOWUP_IP: 
    fltmgr!FltpProcessGenericWorkItem+0
    fffff880`01577eb0 488bc4          mov     rax,rsp

    SYMBOL_NAME:  fltmgr!FltpProcessGenericWorkItem+0

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: fltmgr

    IMAGE_NAME:  fltmgr.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7929c

    FAILURE_BUCKET_ID:  X64_0x1_fltmgr!FltpProcessGenericWorkItem+0

    BUCKET_ID:  X64_0x1_fltmgr!FltpProcessGenericWorkItem+0

    Followup: MachineOwner
    ---------

    1: kd> lmvm fltmgr
    start             end                 module name
    fffff880`01547000 fffff880`01593000   fltmgr     (pdb symbols)          C:\Program Files (x86)\Debugging Tools for Windows (x86)\sym\fltMgr.pdb\A008BBBF87CC421FA0E568076A16F4BA2\fltMgr.pdb
        Loaded symbol image file: fltmgr.sys
        Image path: \SystemRoot\system32\drivers\fltmgr.sys
        Image name: fltmgr.sys
        Timestamp:        Sat Nov 20 17:19:24 2010 (4CE7929C)
        CheckSum:         0005452D
        ImageSize:        0004C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    2016年1月8日 6:51

答案

  • 你好!

    由于您的问题的复杂性,我建议您联系Microsoft客户支持与服务,在那里可以做更深入的研究,在那里您将得到更满意的解释和解决这个问题。

    另外,如果这个问题已经被证明是系统缺陷,咨询费将会退还。

    您可以从下面的链接中得到您所在地区的电话号码。

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

    谢谢。


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2016年1月20日 6:27
    版主

全部回复

  • 你好!

    根据我的搜索,我发现下面这篇文章可能对你有帮助。

    Bug Check Code Reference

    https://msdn.microsoft.com/en-us/library/windows/hardware/hh994433%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

    谢谢。



    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    2016年1月11日 7:49
    版主
  • APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->KernelApcDisable field. A negative value indicates that a driver
    has disabled APC calls without re-enabling them.  A positive value indicates
    that the reverse is true. This check is made on exit from a system call.
    Arguments:
    Arg1: 0000000000000000, address of system function (system call)
    Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
    Arg3: 0000000000000000, Thread->KernelApcDisable
    Arg4: 0000000000000000, Previous KernelApcDisable

    ====================================

    谢谢。但是该如何修复呢?

    2016年1月12日 2:00
  • 你好!

    你已经看过下面这篇文章了吗?

    Bug Check 0x1: APC_INDEX_MISMATCH

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff557419%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

    我还找到一个和你问题相似的帖子,你可以参考。

    https://social.microsoft.com/Forums/zh-CN/174b4430-1ba1-4977-8ca6-0803dce3f53a/windows-server-2008-r2-?forum=windowsserversystemzhchs

    谢谢。


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2016年1月12日 9:53
    版主
  • 1. 第一个链接,我看过了,用处不大。

    2. 该帖子,按照其步骤尝试过,没看到有效的结果。

    2016年1月14日 9:12
  • 你好!

    由于您的问题的复杂性,我建议您联系Microsoft客户支持与服务,在那里可以做更深入的研究,在那里您将得到更满意的解释和解决这个问题。

    另外,如果这个问题已经被证明是系统缺陷,咨询费将会退还。

    您可以从下面的链接中得到您所在地区的电话号码。

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

    谢谢。


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2016年1月20日 6:27
    版主