非常感谢刀客的解答，已经把system administrator的角色添加到用户角色里面了。还是看不到工作流，而且其他的用户执行操作的时候可以触发工作流（其功能是创建case的时候来新建个服务活动）的运行，但是报错了，提示sql server 发生异常，trace到错误的log：
>Crm Exception: Message: , ErrorCode: -2147204784, InnerException: System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint 'UQ_PrincipalObjectAccess'. Cannot insert duplicate key in object 'dbo.PrincipalObjectAccess'.
t MessageProcessor.Execute(PipelineExecutionContext context)
at InternalMessageDispatcher.Execute(PipelineExecutionContext context)
at ExternalMessageDispatcher.Execute(String messageName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, PropertyBag fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
at CrmServiceInternal.Create(String namespaceName, BusinessEntityBase entity, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
at CrmService.Create(BusinessEntity entity)
at RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at LogicalMethodInfo.Invoke(Object target, Object[] values)
at WebServiceHandler.Invoke()
at WebServiceHandler.CoreProcessRequest()
at SyncSessionlessHandler.ProcessRequest(HttpContext context)
at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at ApplicationStepManager.ResumeSteps(Exception error)
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
>MessageProcessor fail to process message 'Create' for 'serviceappointment'.
