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How to manage pst files and archive emails? RRS feed

  • 問題

  • We are facing a problem to manage users archive emails.

     

    Lots of users put pst files into network drive and connect via Outlook 2003. Sometimes the network share from Windows 2003 server will be automatically disconnected users connection, but we can't find out any caused from event log. Therefore, we migrated the Windows 2003 server (win32) to a powerful machine with 12G Ram and Window 2003 64-bit server. Unfortunately, we had the problem again. We found document said pst in network share drive may be caused this issue. Is this true? I'm thinking to put all user pst files into a dedicate server which is isolated to the production file server, but it may be taken too much working effort to gather all user pst files from directories on server. Any suggestion for troubleshoot this issue.

     

    Do you have any suggestion on long term solution or suggestion for archive email? Can Exchange 2007 archive feature be helped? Or we should looking for third parties solution such as Symantec Enterprise Vault?

     

    Thank you  

    2008年6月5日 上午 03:44

解答

  •  

    Dear customer:

     

    You can import the PST into Outlook user by user, for more information about How to import .pst file data into Outlook, please refer to the following article:

     

    How to manage .pst files in Outlook 2007, in Outlook 2003, and in Outlook 2002

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;287070

     

    Hope this helps. If you need any help, please feel free to let me know.

     

    Rock Wang - MSFT

    2008年6月10日 上午 09:20
    版主

所有回覆

  •  

    Dear customer:

     

    You can use AutoArchive feature to achieve your goal in Outlook 2003 and 2007. for more information about it, you can refer to the following documents:

    Description of the AutoArchive feature in Outlook 2007 and in Outlook 2003

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;830119

     

    Additional, many third party solutions are available for you; you can refer to the following documents:

    Exchange Server 2007 Partners: Back-up and Archive

    http://www.microsoft.com/exchange/partners/2007/backup.mspx

     

    Hope this helps.

     

    Rock Wang -MSFT

    2008年6月5日 上午 06:30
    版主
  • Dear Customer,

     

    For the network sharing disconnect issue, I think your problem was occurred because you are using net use command to map a network drive. It is default from Windows client that will auto disconnected when the network drive idle for certain peroid.

     

    To change the auto disconnect setting, you may want to follow the steps below:

     

    Locate and click the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
    In the right pane, click the autodisconnect value, and from the Edit menu, click Modify.
    If the autodisconnect value does not exist, follow these steps:
    From the Edit menu, point to New and click REG_DWORD.
    Type autodisconnect and press ENTER.
    Click Hexadecimal.
    In the Value data box, type ffffffff (8 letter F’s) and click OK.
    Note: You cannot use this method to turn off the autodisconnect feature of the Server service. You can only use this method to change the default time-out period for the autodisconnect feature.

    Thanks and Regards

    Jacky

    2008年6月5日 下午 04:12
  • Hi Jacky,

     

    You are correct, we use "net use" command for mapping drive. However, when we encountered the issue, the disconnection is not only affected one or two users, but all users cannot be accessed the server.

     

    Thanks

    Alan 

     

    2008年6月6日 上午 02:02
  •  

    Dear customer:

     

    In order to better troubleshoot the issue, please provide me with the following information:

     

    1.       Did you set autodisconnect registry to ffffffff on the net share file server that run Windows server 2003?

    2.       Send the screenshot of the error you encountered to v-rocwan@microsoft.com for further research.

    3.       Which SP information is your net share server that stored PST file?

    4.       When you encountered the issue, on a client, click start, click run, input \\servername\sharefoldename; can you connect to the share folder?

    5.       on a client, run the following command in command prompt, please send the result to the forums:

     

    net share

     

    Additionally, for more information about mapped drive connection issue, you can refer to the following documents:

    Mapped Drive Connection to Network Share May Be Lost

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;297684

     

    Thanks for cooperation. If you have any question, please feel free to let me know.

     

    Rock Wang -MSFT

    2008年6月6日 上午 02:51
    版主
  • Hi all,

     

    Seems the problem is related to PST files stored on network drive.

     

    http://blogs.technet.com/askperf/archive/2007/01/21/network-stored-pst-files-don-t-do-it.aspx

     

    Is it a known issue and should be avoid ? If so, why MS still allow users to store their PST files on network drive?

     

    Thanks.

     

    2008年6月6日 上午 08:19
  •  

    Hello,

     

    Microsoft does not recommend & unsupport Personal folder files are over the network. if you don't want to users store the pst on local & backup by users, you can considers using exchange archive solutions or some desktop backup software. e.g backexec. it can easy for take the control & monitor.

     

    From my experiences, the third party mail archive solution seem to more users friendly than excahge 2007 archive solution for users & administration. thanks

    2008年6月10日 上午 01:42
  • Hi all,

     

    If MS does not recommend & unsupport Personal folder files are over the network, how to perevent users to doing so ? For this case, how can administrator to move all user's PST to their local HDDs ?

     

    Thank you.

    2008年6月10日 上午 08:24
  •  

    Dear customer:

     

    You can import the PST into Outlook user by user, for more information about How to import .pst file data into Outlook, please refer to the following article:

     

    How to manage .pst files in Outlook 2007, in Outlook 2003, and in Outlook 2002

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;287070

     

    Hope this helps. If you need any help, please feel free to let me know.

     

    Rock Wang - MSFT

    2008年6月10日 上午 09:20
    版主