Dear Customer,
Thank you for posting here!
After reading your post, I still have a few questions not very clear. Please let me know some information as below:
1. Please send the application and system event log directly to the me(v-tozhan@microsoft.com)?
2. Please send me a screenshot of the exact error message?
I appreciate your time and cooperation. If anything is unclear, please feel free to let me know. I am looking forward to hearing from you.
Sincerely
Tom Zhang
Tom Zhang – MSFT