How to resolve Apple iPhone connect with Exchange Server 2007? RRS feed

  • 問題

  • Dear Sir,

    The problem is now one of my company user using Apple iPhone but she can't connect with company Exchange Server after adopted their easy interface for Exchange Server 2007.

    I checked those e-mail, Domain name and login and password but still failure. What I could do?

    As I checked Apple's web site - http://discussions.apple.com/thread.jspa?threadID=1654073 and follow their suggestion. However it still can't work.

    Then I checked all ActiveSync setting at company Exchange Server 2007 from Technet

    1)IIS Manager to enable Exchange 2007 ActiveSync
    2)Enable Exchange ActiveSync for a User
    3)Use the Exchange Management Console to Create an Exchange ActiveSync mailbox policy
    4)Add Users to an Exchange ActiveSync Mailbox Policy

    For 1 and 4, we adopted Default policy and I checked Default Policy, we haven't enable password setting too and we allowed all devices for connection.

    What I had missing or can you suggest the steps I follow so as to solve the problem?

    Thanks and appreciate for your help!

    Eric K
    2009年7月21日 上午 09:13


  • Hi Eric_K,


    Please collect the following information:


    1.       Does Windows Mobile can connect successfully to Exchange server 2007?

    2.       Send your screenshot of the error into the forum,

    3.       The version of your iPhone,

    4.       Check the event log in Event Viewer,

    5.       Run the following command on your Exchange server 2007, and then cleanup current application log, reproduce the issue, send the log into the forum.


    Get-eventloglevel “MSExchange ActiveSync” | set-eventloglevel –level expert


    For detail information about Exchange ActiveSync Account Quick Setup Guide, please, please refer to the following article:


    iPhone 2.1 software: Exchange ActiveSync Account Quick Setup Guide



    How to configure iPhone Exchange ActiveSync



    Windows Mobile 6 and Exchange Server 2007 Deployment Procedures



    Hope it will help you.


    Rock Wang

    Rock Wang– MSFT
    2009年7月22日 上午 08:39