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KB949778 is fail to fix the problem even installed the Update Rollup for Exchange RRS feed

  • 問題

  • In a Microsoft Exchange Server 2007 64-bit standard version environment, using windows 2003 64bit-version. We send e-mail message by outlook 2000 in Rich Text Format (RTF) format and attach with tiff attachment.

     

    We found that the tiff image attachment cannot display correctly. the icon shows as a red "X".

    Other attachment icons are shown correctly. The problem exist when recipient use OWA2007.

     

    We did found the issue in Microsoft knowledgebase and the problem still exist after we installed Update Rollup 5 for Exchange Server 2007 SP1. The rollup 5 is included the fix for the rollup 3 which should able to fix the issue but it fails.

     

    Is there any solution to fix it or there will have newer update for this issue?

     

     

     

     

    below is the related information from the Microsoft knowledgebase :

     

    The icons that represent TIFF attachments may not be shown correctly if the e-mail message is viewed by using Outlook Web Access 2007 in an Exchange Server 2007 environment

    On This Page

    SYMPTOMS
    In a Microsoft Exchange Server 2007 environment, you receive e-mail messages in...

    In a Microsoft Exchange Server 2007 environment, you receive e-mail messages in Rich Text Format (RTF) format. These e-mail messages contain TIFF attachments, and you use Microsoft Office Outlook Web Access 2007 to view the e-mail message. In this case, the icons that represent the TIFF image attachments may not be shown correctly, and the icon shows as a red "X." Other image attachment icons, such as icons for BMP and JPG images, are shown correctly.

    RESOLUTION
    Update informationTo resolve this problem, install Update Rollup 3 for Exchange...

    Update information

    To resolve this problem, install Update Rollup 3 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    949870  (http://support.microsoft.com/kb/949870/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 1

     

     

    在 Microsoft Exchange Server 2007 環境,您收到電子郵件 Rich Text Format (RTF) 格式中的訊息。 這些電子郵件訊息包含 TIFF 附件,和您使用 Microsoft Office Outlook Web Access 2007 來檢視電子郵件訊息。 在這種情況下,可能不會正確,顯示的圖示,表示 TIFF 影像附件並圖示會顯示為紅色的"X"。 其他影像附件圖示,例如 BMP 和 JPG 影像的圖示會顯示正確。

     

    更新資訊

    如果要解決這個問題,在 Exchange 伺服器上安裝 Exchange Server 2007 Service Pack 1 (SP1) 更新彙總套件 3。 如需詳細資訊,請按一下下面的文件編號,檢視「Microsoft 知識庫」中的文件::

    949870  (http://support.microsoft.com/kb/949870/ ) Exchange Server 2007 Service Pack 1 更新彙總套件 3 的說明
     
     



    Update replacement information

    Update Rollup 5 for Exchange Server 2007 SP1 is a cumulative update. This update replaces the updates that are mentioned in the following Microsoft Knowledge Base articles:
    • 945684  (http://support.microsoft.com/kb/945684/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
    • 948016  (http://support.microsoft.com/kb/948016/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1
    • 949870  (http://support.microsoft.com/kb/949870/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 1
    • 952580  (http://support.microsoft.com/kb/952580/ ) Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1

     

     

    We have installed Update Rollup 5 for Exchange Server 2007.

    2008年12月15日 上午 09:14

解答

  • Dear customer:

     

    Is this a client side issue? In other words, if user used a different email client, or a different Outlook build, or used OWA, would the issue exist?

     

    If other E2K7 mailboxes send to the same recipient that the problematic user is sending to, can the issue be reproduced?

     

    Do other types of attachments (like, JPG, BMP, PNG, PDF, etc) go through fine?

     

    What is the recipient's experience? Does he/she not see the attachment at all, or does he/she see the attachment but is unable to open it? We need to get details on the end user experience to make sure this is not a user perception roblem or a user error.

     

    If you issue meets the following conditions:

     

    Mail sent from Outlook 2007 on Exchange 2007 to another Organization running Exchange 2003 using Outlook 2003 arrives with a Red X instead of the actual

    image.

     

    You can try the following suggestion:

     

    The problem was that Internet Explorer cannot render TIFF images. It can render JPG, GIF, BMP, etc....but not TIFF. In Outlook 2003 and earlier, Outlook Express,

    and OWA, all use Internet Explorer to render HTML. Since Internet Explorer cannot display the TIFF, we get the red X. Outlook 2007 uses Wordmail to render all messages, and since Word can render TIFF files, the messages are displayed properly.

     

    The workaround is to simply change one of the variables:

     

    - Use HTML or Plain Text instead of Rich Text when composing the message.

    - Change the image format to something supported by IE (jpg, bmp, etc)

    - Don’t send TIFF’s inside the message body, but attach them instead.

    - Confirm all receiving clients will be using Outlook 2003.

     

    Hope it helps.

     

    Rock Wang - MSFT

     

    2008年12月21日 下午 12:32
  • Thanks for the details.

     

    Use Plain Text to compose can fix the problem.

     

    However, it seems there is compatible issue for Exchange 2007 by rich text message with tiff attachment.

    The problem should be caused by the file type coding in MIME generating.

    2009年1月6日 上午 01:38

所有回覆

  • Dear customer:

     

    Please double check whether you meet the following prerequisites:

     

    ·         Install Exchange Server 2007 SP1 on the computer before you apply this update rollup.

     

    ·         Remove all interim updates for Exchange Server 2007 before you apply this update rollup.

     

    Restart requirement

     

    The required services are automatically stopped and then restarted when you apply this update rollup.

     

    Hope it helps.

     

    Rock Wang - MSFT

     

    2008年12月16日 上午 07:47
  •  

    all the procedures are already done. the versions are correct and the server is restarted.

     

     

    It seems there is problem for some kind of tiff generated by

     

    Microsoft Office Document Image Writer

     

    only.

    2008年12月16日 上午 09:12
  •  

    Dear customer:

     

    In order to better troubleshoot the issue, please help collect the following information:

     

    1. Open Exchange Management Console, navigate to server configuration, right click Exchange server, click properties, click General tab, send the screenshot of it to v-rocwan@microsoft.com,
    2. Open control pane, double click Add or Remove programs, click change or remove programs, send the screenshot of it to me.
    3. Send the screenshot of the error to me,
    4. Did you install Exchange server 2007 SP1 Rollup 5 successfully?
    5. Please send the .tiff file to me for test.

    Note: when you send e-mail to me, please let me know the subject of the post.

     

    Thanks for your cooperation.

     

    Rock Wang - MSFT

    2008年12月18日 上午 08:16
  • Dear customer:

     

    Is this a client side issue? In other words, if user used a different email client, or a different Outlook build, or used OWA, would the issue exist?

     

    If other E2K7 mailboxes send to the same recipient that the problematic user is sending to, can the issue be reproduced?

     

    Do other types of attachments (like, JPG, BMP, PNG, PDF, etc) go through fine?

     

    What is the recipient's experience? Does he/she not see the attachment at all, or does he/she see the attachment but is unable to open it? We need to get details on the end user experience to make sure this is not a user perception roblem or a user error.

     

    If you issue meets the following conditions:

     

    Mail sent from Outlook 2007 on Exchange 2007 to another Organization running Exchange 2003 using Outlook 2003 arrives with a Red X instead of the actual

    image.

     

    You can try the following suggestion:

     

    The problem was that Internet Explorer cannot render TIFF images. It can render JPG, GIF, BMP, etc....but not TIFF. In Outlook 2003 and earlier, Outlook Express,

    and OWA, all use Internet Explorer to render HTML. Since Internet Explorer cannot display the TIFF, we get the red X. Outlook 2007 uses Wordmail to render all messages, and since Word can render TIFF files, the messages are displayed properly.

     

    The workaround is to simply change one of the variables:

     

    - Use HTML or Plain Text instead of Rich Text when composing the message.

    - Change the image format to something supported by IE (jpg, bmp, etc)

    - Don’t send TIFF’s inside the message body, but attach them instead.

    - Confirm all receiving clients will be using Outlook 2003.

     

    Hope it helps.

     

    Rock Wang - MSFT

     

    2008年12月21日 下午 12:32
  • Thanks for the details.

     

    Use Plain Text to compose can fix the problem.

     

    However, it seems there is compatible issue for Exchange 2007 by rich text message with tiff attachment.

    The problem should be caused by the file type coding in MIME generating.

    2009年1月6日 上午 01:38
  • Hello,

    I having the same issu with TIFF conversion but only from users on exchange 2007 box. I'm in a transitioning scenario
    and have users on EX 2003 and users on EX2007. Users from 2007 have problems when sending TIFF attached to email
    but EX 2003 users not.
    The internet outbound connector is still on the EX 2003 server. EX 2007 SP1 RU 4.
    Do you have any news about this problem ?
    thx
    OD
    2009年1月20日 下午 07:22
  • Dear customer:

     

    Please send the tiff file that you can’t view it in OWA to v-rocwan@microsoft.com for test.

     

    What is your Exchange server’s operation system version? Is it Windows Server 2003 or 2008?

     

    How many Exchange 2007 servers do you have? Let me know the role of each server.

     

    Can you reproduce the issue via Outlook?

     

    Can you reproduce the issue when you logon OWA on CAS server not on client?

     

    What is your client’s browser’s version? Is it Internet Explorer 6.0 or 7.0?

     

    Note: when you send e-mail to me, please let me know the URL of the post.

     

    Thanks for your cooperation.

     

    Rock Wang - MSFT

     

    2009年1月21日 上午 03:45
  •  Rock Wang– MSFT wrote:

    Dear customer:

     

    Please send the tiff file that you can’t view it in OWA to v-rocwan@microsoft.com for test.

     

    What is your Exchange server’s operation system version? Is it Windows Server 2003 or 2008?

     

    How many Exchange 2007 servers do you have? Let me know the role of each server.

     

    Can you reproduce the issue via Outlook?

     

    Can you reproduce the issue when you logon OWA on CAS server not on client?

     

    What is your client’s browser’s version? Is it Internet Explorer 6.0 or 7.0?

     

    Note: when you send e-mail to me, please let me know the URL of the post.

     

    Thanks for your cooperation.

     

    Rock Wang - MSFT

     

     

    It is Windows Server 2003 with Exchange 2007 SP1.

    The issue is easy to reproduce by the tiff created by Microsoft Office Document Imaging.

    Use Outlook 2000 by Richtext format to send out the file.

     

    No matter which IE or Outlook client also get the same problem.

     

    Here is the Mail header information:

     

    Thread-Topic: test 1645
    Message-ID: <66BBBE628B66644BB76E7977AE4856F915E4DA5E@EXCHANGE2007.domain.local>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    acceptlanguage: en-US
    Content-Type: multipart/mixed;
     boundary="_005_66BBBE628B66644BB76E7977AE4856F915E4DA5EEXCHANGE2007domain_"
    MIME-Version: 1.0
    Status: U


    --_005_66BBBE628B66644BB76E7977AE4856F915E4DA5EEXCHANGE2007domain_
    Content-Type: multipart/alternative;
     boundary="_000_66BBBE628B66644BB76E7977AE4856F915E4DA5EEXCHANGE2007domain_"

    --_000_66BBBE628B66644BB76E7977AE4856F915E4DA5EEXCHANGE2007domain_
    Content-Type: text/plain; charset="big5"
    Content-Transfer-Encoding: base64

    dGVzdA0KDQoNCl9fX19fX19fX18gSW5mb3JtYXRpb24gZnJvbSBFU0VUIE5PRDMyIEFudGl2aXJ1

     

    -chopped-


    -_005_66BBBE628B66644BB76E7977AE4856F915E4DA5EEXCHANGE2007domain_
    Content-Type: image/tiff; name="168910[1].tiff"
    Content-Description: 168910[1].tiff
    Content-Disposition: inline; filename="168910[1].tiff"; size=14362;
     creation-date="Mon, 15 Dec 2008 11:36:04 GMT";
     modification-date="Fri, 24 Oct 2008 11:51:27 GMT"
    Content-ID: <15427a26-d391-4026-a72a-1f37d8876129>
    Content-Transfer-Encoding: base64

    SUkqADw3AACAP+BQOCQWDQeEQmFQuGQ2HQ+IRGJROKRWLReMRmNRuOR2PR+QSGRSOSSWTSeUSmIv
    x/gABwKWSyBMAHy4AA+Zg+aQSaT2dTiVUGRPMfzSWTtnwSbvAfvCay+BzJ/zuNyyXTB/1KaTagT6
    eT+vUKxR6iUapzikwOl02nwStUCNPB/j953K7QO6D+5vOBXm+XiiYG6WPCRuiXS5YO4Xtn42iP+5
    QLI4GOYm65DMX3H4O95zNX7PYXRRTD5fFQS6Y1n4/I5nKRtmQJn3LY7G+3O931h6F/0Td7u/6PhR
    HDsPbPN+WnP5vMv/bUngxnn7TnXjcZwf8CC77s7zh9+FcXj8nU


    -chopped-

    2009年1月22日 上午 08:29
  • recipient client use OWA display the same thing.

    2009年1月22日 上午 08:31
  •  

    Dear customer:

     

    Thanks for your reply.

     

    Can you reproduce the issue via Outlook 2003 or Outlook 2007?

     

    Thanks for your cooperation.

     

    Rock Wang - MSFT

    2009年1月23日 上午 06:25