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Window 2003 R2 Standard SystemState Restore後,keyboard和mouse都hang左不能使用 RRS feed

  • 問題

  • 我安裝了一台新的伺服器,無論我用ahci or sata mode的硬盤安裝,當我resotre systemstate 後,keyboard和mouse都在登入畫面hang左不能使用。

    我舊的伺服器是用PS2 KEYBOARD AND MOUSE。

    2012年2月21日 上午 07:02

解答

  • Hi,

    Based on the current information, I cannot determine the cause of the issue. Please help me with some tests, they can narrow the issue down and help us diagnose the cause:

    Step 1: Clean boot.

    ===========

    a. Click Start -> Run

    b. Input msconfig and click OK.

    c. Click Service Tab and check Hide all Microsoft Services and click Disable All.

    d. Click Startup Tab and click Disable All.

    e. Click OK and reboot the computer and test again.

    Step 2: Clean virus

    =============

    Please update your antivirus program to the latest version and clean up any viruses from the system.

    Step 3: Uninstall the application remotely

    =============

    Please temporary uninstall this application and see if this issue is gone. If the issue no longer occurs, the issue was caused by the third-party software.

    Step 4: If the issue still occurs, please send the system event log and application event log directly to the forum.

    I appreciate your time and look forward to hearing from you.


    如果您对我们的论坛在线支持服务有任何的意见或建议,请通过邮件告诉我们。
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    2012年2月21日 上午 07:46
    版主
  • Hi,

    Please test it in Safe Mode:

    Restart the computer, keep pressing F8 and enter Safe Mode. Will your keyboard and mouse also hang?

    Please also change another keyboard and mouse to test the result.

    Can you log on or remote access the computer now?


    如果您对我们的论坛在线支持服务有任何的意见或建议,请通过邮件告诉我们。
    Description: Description: TechNet 论坛好帮手立刻免费下载  TechNet 论坛好帮手

    2012年3月2日 上午 03:16
    版主

所有回覆

  • Hi,

    Based on the current information, I cannot determine the cause of the issue. Please help me with some tests, they can narrow the issue down and help us diagnose the cause:

    Step 1: Clean boot.

    ===========

    a. Click Start -> Run

    b. Input msconfig and click OK.

    c. Click Service Tab and check Hide all Microsoft Services and click Disable All.

    d. Click Startup Tab and click Disable All.

    e. Click OK and reboot the computer and test again.

    Step 2: Clean virus

    =============

    Please update your antivirus program to the latest version and clean up any viruses from the system.

    Step 3: Uninstall the application remotely

    =============

    Please temporary uninstall this application and see if this issue is gone. If the issue no longer occurs, the issue was caused by the third-party software.

    Step 4: If the issue still occurs, please send the system event log and application event log directly to the forum.

    I appreciate your time and look forward to hearing from you.


    如果您对我们的论坛在线支持服务有任何的意见或建议,请通过邮件告诉我们。
    Description: Description: TechNet 论坛好帮手立刻免费下载  TechNet 论坛好帮手

    2012年2月21日 上午 07:46
    版主
  • I dont install any anti-virsu software.

    The windows server 2003 R2 is new install.

    I just update all latest patch. In this moment, the keyboard and mosue are nomal.

    Then, I go into "Directory Service Restore Mode"and restore the old server SystemState.

    After fisihed restore, i restart the server.

    Then, the keyboard and mouse are hang in Logon interface.

    2012年2月21日 上午 08:11
  • Hi,

    Please test it in Safe Mode:

    Restart the computer, keep pressing F8 and enter Safe Mode. Will your keyboard and mouse also hang?

    Please also change another keyboard and mouse to test the result.

    Can you log on or remote access the computer now?


    如果您对我们的论坛在线支持服务有任何的意见或建议,请通过邮件告诉我们。
    Description: Description: TechNet 论坛好帮手立刻免费下载  TechNet 论坛好帮手

    2012年3月2日 上午 03:16
    版主
  • The keyboard and mouse also hang in safe mode after restore the system state.

    I have try different USB keyboard and mouse. it also the same.

    i cannot logon via the remote desktop.

    2012年3月2日 上午 09:31