the computer cannot restart after installing updates RRS feed

  • 問題

  • I'm using windows Vista. There are basically 2 questions:

    1. The computer cannot shut down: After pressing the "shut down" button, the computer automatically restart again. Why does this happen?

    2. After installing Windows updates, the computer cannot restart: The computer has to run auto-recovery to delete the previous installs before it can be turned on again. Why does this happen?

    2010年11月13日 上午 07:45



  • Dear Customer,

    Based on my research, this issue is related to Vista. I recommend you contact for more dedicated assistance. I believe that you will get detailed and informative suggestions there.



    Thank you for your understanding.

    Tom Zhang

    Tom Zhang – MSFT
    2010年11月19日 上午 08:59
  • I have fixed the 2nd problem: by removing Internet Explorer 9 (beta) and re-install Internet Explorer 8. The computer can restart afterwards.

    However, for the 1st problem, I will try to see if it can be fixed.

    Thank you very much!

    2010年11月20日 下午 03:21