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When creating meeting request, some attendee's availability show "no information" RRS feed

  • 問題

  • When creating meeting request using Outlook (2003/2007), some attendee's availability show "no information".  Same situation even if I use OWA to make the same meeting request.  I did talk to a Microsoft Office specialist and he said that it is not an Outlook problem.  Instead, he think that it could be the problem on the Exchange Server.  We are using Exchange 2003 and the requested parties are all on the same server. 

     

    We know that a work around solution is to add a dummy item on the calendar of the user whose availability show "no information".  Then, when I invite that person again, I can see his/her availability.

     

    Please help!!!!

     

    Thanks

     

    Benny

     

    2008年8月29日 上午 08:36

解答

  • Dear customer:

     

    Before troubleshooting the issue, I’d like confirm with you some information.

     

    The free/busy information of the users are saved in the free/busy public folder, when other users want to check a user’s free/busy information, they’ll access the information of the free/busy public folder. In Exchange system manager of Exchange 2003 server, we can check there is free/busy item for every user in the free/busy folder. The item is created when other users sending meeting request to the user, and the user has accepted the request. So make sure that the users whose free/busy information is not available have received meeting request from other users for at least once. That is to say, at first we’d make sure that the item has been published on the free/busy public folder.

     

    1. Open Exchange System Manager

    2. Locate the folders -> public folders [the folder is located in the first AG of the organization]

    3. Then Right click public folders and select view system folders

    4. Then under the public folder, you can see a folder named Schedule + Free busy, open it and select the folder for the AG where the receiver resides.

    5. In the right pane, you can click the content tab to display the free/busy items.

     

    If home servers for the sender and the receiver are on different servers which reside on different AG, we also need to make sure that the Free/busy of the receiver has replica on a server in the AG where the sender resides.

     

    6. Open Exchange System Manager

    7. Locate the folders -> public folders [the folder is located in the first AG of the organization]

    8. Then Right click public folders and select view system folders

    9. Then under the public folder, you can see a folder named Schedule + Free busy, open it and select the folder for the AG where the receiver resides.

    10. Right click the folder, and then select properties, Open the tab of replication, you can see whether there is replica server on the sender’s AG.

     

    If there is no problem for the above, maybe the problem is related to the client, please try to logon outlook using command line and input the following:

     

    Outlook /cleanfreebusy

     

    And then sending a meeting request from the sender and accept the meeting request, then we can see whether the sender can see the free/busy information of the receiver.

     

    If there is anything unclear, please do not hesitate to let me know. Thanks!

     

    Rock Wang - MSFT

    2008年9月1日 上午 03:54
    版主
  •  

    Dear customer:

     

    You can try to recreate OWA virtual directory, and check the effect. For more information about how to recreate OWA virtual directory, please refer to the following article:

     

    How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003 

    http://support.microsoft.com/kb/883380/en-us

     

    Hope it helps. If anything is unclear, please feel free to let me know.

     

    Rock Wang - MSFT

    2008年9月10日 上午 09:04
    版主

所有回覆

  • Dear customer:

     

    Before troubleshooting the issue, I’d like confirm with you some information.

     

    The free/busy information of the users are saved in the free/busy public folder, when other users want to check a user’s free/busy information, they’ll access the information of the free/busy public folder. In Exchange system manager of Exchange 2003 server, we can check there is free/busy item for every user in the free/busy folder. The item is created when other users sending meeting request to the user, and the user has accepted the request. So make sure that the users whose free/busy information is not available have received meeting request from other users for at least once. That is to say, at first we’d make sure that the item has been published on the free/busy public folder.

     

    1. Open Exchange System Manager

    2. Locate the folders -> public folders [the folder is located in the first AG of the organization]

    3. Then Right click public folders and select view system folders

    4. Then under the public folder, you can see a folder named Schedule + Free busy, open it and select the folder for the AG where the receiver resides.

    5. In the right pane, you can click the content tab to display the free/busy items.

     

    If home servers for the sender and the receiver are on different servers which reside on different AG, we also need to make sure that the Free/busy of the receiver has replica on a server in the AG where the sender resides.

     

    6. Open Exchange System Manager

    7. Locate the folders -> public folders [the folder is located in the first AG of the organization]

    8. Then Right click public folders and select view system folders

    9. Then under the public folder, you can see a folder named Schedule + Free busy, open it and select the folder for the AG where the receiver resides.

    10. Right click the folder, and then select properties, Open the tab of replication, you can see whether there is replica server on the sender’s AG.

     

    If there is no problem for the above, maybe the problem is related to the client, please try to logon outlook using command line and input the following:

     

    Outlook /cleanfreebusy

     

    And then sending a meeting request from the sender and accept the meeting request, then we can see whether the sender can see the free/busy information of the receiver.

     

    If there is anything unclear, please do not hesitate to let me know. Thanks!

     

    Rock Wang - MSFT

    2008年9月1日 上午 03:54
    版主
  • Thanks a lot for your reply.

     

    However, I am not quite understand what you meant by:

     

    "The item is created when other users sending meeting request to the user, and the user has accepted the request. So make sure that the users whose free/busy information is not available have received meeting request from other users for at least once. That is to say, at first we’d make sure that the item has been published on the free/busy public folder."

     

    For a new staff, if no one ever send meeting request to him/her, do you mean that person's free/busy record will not appear on the free/busy folder on the Exchange server?  

     

    As I mentioned on my last message, a work around solution to the problem is to add a dummy item on the calendar of person whose availability shows "no information".  After adding the dummy item and BEFORE I actually send a meeting request to him, I can see the availability of that person.  This situation doesn't quite match what you explained on your reply.

     

    In addition, I have made a test meeting request to 10 persons and I am 100% sure at least one of them have accepted my meeting request before and his availability is now "no information".  :<

     

    Thanks in advance for your help.

     

    Benny

     

    2008年9月1日 上午 05:02
  • i have experiences of the free/busy issues related to Regional Setting on Clients & Sever Sides. It is foryour references.

     

    the client-side or server-side language settings.  For example, we found if the server does not support ?œChinese (HongKong S.A.R)?? but the client machine uses ?œChinese (HongKong S.A.R)??as ?œStandards and formats?? the server returns an unexpected error ??x80040005??   If we change ?œStandards and formats??to ?œEnglish (United States)??or the server does install ?œEast Asian language?? then everything is fine.

     

    2008年9月1日 下午 01:21
  • On top of the clarification request I made on my last reply on 1 Sept 2008 1:02pm, I also want to let you know the result after applying your suggestions.

     

    Since we are only talking about one Exchange server, only the first section is applicable to us.  I managed to follow step 1 to 5 and reached the "Content" tab.  However, I cannot find any items on that tab.  Instead, the following information shown under that tab.

     

    *************************************************************************************************************

    The page cannot be found

    The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    Please try the following:

    • Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    • If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    • Click the Back button to try another link.

    HTTP Error 404 - File or directory not found.
    Internet Information Services (IIS)


    Technical Information (for support personnel)

    • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

    *************************************************************************************************************

     

    Have we now located the source of the problem?  If so, how can I fix it?

     

    BTW, I have also tried running Outlook using the command line "Outlook /cleanfreebusy" on my machine and then made the same test meeting request to the same 10 people and those people whose availability show "no information" before still showing "no information".

     

    Please HELP!!!!!!!

     

    Benny

     

    2008年9月2日 上午 04:09
  • Dear customer:

     

    “For a new staff, if no one ever sends meeting request to him/her, do you mean that person's free/busy record will not appear on the free/busy folder on the Exchange server? 

     

    Yes, it is. if no one ever sends meeting request to him/her, we unable to see him/her free/busy information via Outlook.

     

    “As I mentioned on my last message, a work around solution to the problem is to add a dummy item on the calendar of person whose availability shows "no information".  After adding the dummy item and BEFORE I actually send a meeting request to him, I can see the availability of that person.  This situation doesn't quite match what you explained on your reply.”

     

    When you add dummy item on the calendar of person whose availability shows "no information”. In fact, you publish the free/busy information into the public/non_ipm_subtree folder; this action is the equal of send a meeting request to him/her.

     

    To check whether the user accept meet request form others, you can open Internet Explorer on Exchange server, input http://exchange_server/public/non_ipm_subtree folder in address tab, navigate to the following:

     

    SCHEDULE+ FREE BUSY

         EX:/o=organization_name/ou=AG_name

     

    Hope it helps. If anything is unclear, please feel free to let me know.

     

    Rock Wang - MSFT

     

    2008年9月4日 上午 06:06
    版主
  • I cannot access the link: http://exchange_server/public/non_ipm_subtree.  I did try changing "exchange_server" to "localhost" and "<mail server name>" and neither of them work. 

     

    Can you tell me why the tab "Content" show "The page cannot be displayed"?  Is such problem related to my primary problem? 

     

    On Outlook under Tools -> Options... -> Calendar Options... -> Free/Busy Options..., there is a field called

    "Update Free/Busy information on the server every XX minutes" and we have set it up to 15 minutes.  Is it mean that Outlook will automatically send the Free/Busy information to the server every 15 minutes?  If this is the case, we shouldn't need to accept a meeting request or manually add an item on my calendar in order to put the necessary record on the Schedule+ folder of Exchange server.  Right?

     

    Regards

     

    Benny

     

    2008年9月4日 上午 09:37
  •  

    Dear customer:

     

    You can try to recreate OWA virtual directory, and check the effect. For more information about how to recreate OWA virtual directory, please refer to the following article:

     

    How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003 

    http://support.microsoft.com/kb/883380/en-us

     

    Hope it helps. If anything is unclear, please feel free to let me know.

     

    Rock Wang - MSFT

    2008年9月10日 上午 09:04
    版主