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Disconnected Mailbox Problem on Exchange 2007 RRS feed

  • 問題

  •  

    I have a question about the Exchange 2007 "Disconnected Mailbox". I have one account call lina & email address is lina@abc.com and it's remove on last week. I tried to use admin account to mount the disconnected mailbox and all email show on the admin account. However, I create the same account call lina and same emai address. We have ONLY one internal user tried to send email to her and flow to admin account. However, the email address lina@abc.com is holding on lina. Anyone have idea why ONLY one user have the problem cannot send to her?
    2009年1月22日 上午 04:33

解答

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    Dear customer:

     

    From your post, my understanding is, you delete user lina, her mailbox became to a disconnected mailbox. Then you reconnect her mailbox to admin account. After that you create a new user whose name and e-mail address are same as lina, you found that only one user can’t send e-mail to the new “lina”.

     

    You can perform the following steps to fix your issue:

     

    1.       Back up admin account’s mailbox data;

    2.       Open EMS, Run the following command:

     

    Disable-Mailbox john@contoso.com

     

    Replace john@contoso.com with admin account’s e-mail address.

     

    $Temp = Get-MailboxStatistics | Where {$_.DisplayName -eq 'admin'}

     

    Remove-Mailbox -Database Server01\Database01 -StoreMailboxIdentity $Temp.MailboxGuid

     

    Replace admin with the exact admin account’s name, replace Server01\Database01 with your exact mailbox database’s name.

     

    3.       Check the effect.

     

    If anything is unclear, feel free to let me know.

     

    Rock Wang - MSFT

     

    2009年1月22日 上午 08:51
    版主

所有回覆

  •  

    Dear customer:

     

    From your post, my understanding is, you delete user lina, her mailbox became to a disconnected mailbox. Then you reconnect her mailbox to admin account. After that you create a new user whose name and e-mail address are same as lina, you found that only one user can’t send e-mail to the new “lina”.

     

    You can perform the following steps to fix your issue:

     

    1.       Back up admin account’s mailbox data;

    2.       Open EMS, Run the following command:

     

    Disable-Mailbox john@contoso.com

     

    Replace john@contoso.com with admin account’s e-mail address.

     

    $Temp = Get-MailboxStatistics | Where {$_.DisplayName -eq 'admin'}

     

    Remove-Mailbox -Database Server01\Database01 -StoreMailboxIdentity $Temp.MailboxGuid

     

    Replace admin with the exact admin account’s name, replace Server01\Database01 with your exact mailbox database’s name.

     

    3.       Check the effect.

     

    If anything is unclear, feel free to let me know.

     

    Rock Wang - MSFT

     

    2009年1月22日 上午 08:51
    版主
  • So, In my case Disable-Mailbox John@contoso.com is same as the admin mailbox or lina mailbox? I am not sure what you said. Sorry!
    2009年1月29日 上午 08:29
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    Dear customer:

     

    Because you use admin account to mount the disconnected mailbox (lina) and all email show on the admin account. You should backup this admin account and delete it, and then check the effect.

     

    Note: it is not the new account lina that you create later.

     

    Rock Wang - MSFT

    2009年2月3日 上午 06:04