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  • Question
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    Hi

    I am using a Com port Display pole it's work fine in my local computer, but when I try to use it in my office server through terminal service it didn't work and I am using Windows Server 2008 R2 Standard. May you tell me how to solve this problem? Many thanks!!!

    2011年9月19日 上午 03:56

解答

  • Question
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    Dear Customer,

     

    Based on the current information, I cannot determine the cause of the issue. Please help me with some tests, they can narrow the issue down and help us diagnose the cause:

     

    Step 1: Clean boot.

    ===========

    a. Click Start -> Run

    b. Input msconfig and click OK.

    c. Click Service Tab and check Hide all Microsoft Services and click Disable All.

    d. Click Startup Tab and click Disable All.

    e. Click OK and reboot the computer and test again.

     

    Step 2: Clean virus

    =============

    Please update your antivirus program to the latest version and clean up any viruses from the system.

     

    Step 3: Uninstall the application

    =============

    Please temporary uninstall application and see if this issue is gone. If the issue no longer occurs, the issue was caused by the third-party software.

     

    I appreciate your time and look forward to hearing from you.

     

    Sincerely,
    Tom Zhang

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    Tom Zhang – MSFT
    2011年9月20日 上午 08:59
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