最佳解答者
Exception Error c0000005 generated by INETINFO.EXE in Windows 2K Server SP4

問題
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Hi all,
Problem:
I got the following error event from Windows 2000 Server SP4
Severity: Error
Status: New
Source: DrWatson
Name: The application, inetinfo, generated an application error
Description: The application, inetinfo.exe, generated an application error The error occurred on 10/03/2008 @ 10:04:04.241 The exception generated was c0000005 at address 78010641 (strchr)I cannot find the answer from Internet. Please help. Thanks.
Regards,
Wilson
2008年10月3日 上午 03:07
解答
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Dear Customer,
Based on my research, please install the latest version of Symantec software.
While not directly related to the issue, I believe that the following Knowledge Base articles may prove useful as you manage your web server. Let me know if you have questions.
Microsoft Internet Information Services 6.0
http://support.microsoft.com/default.aspx?scid=fh;en-us;iis60
IIS 6.0 Performance and Tuning
http://www.microsoft.com/technet/community/events/iis/tnt1-89.mspx
How to Configure Security by Using IIS 6.0
http://support.microsoft.com/default.aspx?scid=kb;en-us;814874&Product=iis60
IIS 6.0 Metabase Documentation
http://support.microsoft.com/default.aspx?scid=kb;en-us;814871&Product=iis60
The IIS 6.0 Resource Kit Tools
http://support.microsoft.com/?id=840671
Security Enhancements in Internet Information Services 6.0
http://www.microsoft.com/windowsserver2003/techinfo/overview/iisenhance.mspx
Thanks and Regards,
Tom Zhang2008年10月3日 上午 08:18版主
所有回覆
-
Dear Customer,
Based on my research, please install the latest version of Symantec software.
While not directly related to the issue, I believe that the following Knowledge Base articles may prove useful as you manage your web server. Let me know if you have questions.
Microsoft Internet Information Services 6.0
http://support.microsoft.com/default.aspx?scid=fh;en-us;iis60
IIS 6.0 Performance and Tuning
http://www.microsoft.com/technet/community/events/iis/tnt1-89.mspx
How to Configure Security by Using IIS 6.0
http://support.microsoft.com/default.aspx?scid=kb;en-us;814874&Product=iis60
IIS 6.0 Metabase Documentation
http://support.microsoft.com/default.aspx?scid=kb;en-us;814871&Product=iis60
The IIS 6.0 Resource Kit Tools
http://support.microsoft.com/?id=840671
Security Enhancements in Internet Information Services 6.0
http://www.microsoft.com/windowsserver2003/techinfo/overview/iisenhance.mspx
Thanks and Regards,
Tom Zhang2008年10月3日 上午 08:18版主 -
Dear Tom,
Thanks for your useful info. We are using Symantec AntiVirus version 10.1.0. Moreover, please explain the impact of Symantec Antivirus software to IIS 5.0 on Windows 2000 Server SP4. Thanks.
On the other hand, we have found the following event log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/3/2008
Time: 10:04:13 AM
User: N/A
Description:
The IIS Admin Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/3/2008
Time: 10:04:13 AM
User: N/A
Description:
The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/3/2008
Time: 10:04:13 AM
User: N/A
Description:
The World Wide Web Publishing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Regards,
Wilson2008年10月6日 上午 04:20