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How can I track the server 2003 unexpected system shutdown? RRS feed

  • 問題

  • I need to solve the unexpected system shutdown problem
    2008年10月24日 上午 10:42

解答

  • hi David,

    The following URL may be able to explain where can you track the unexpected shutdown problem (By using Shutdown Event Tracker)
    http://technet.microsoft.com/en-us/library/cc757754.aspx

    It said:

    <<Shutdown Event Tracker records the reason for each shutdown or startup through the Event Log service. You can use Event Viewer to open the system log and look for a pattern of events to find the cause of frequent system restarts and shutdowns. For more information, see Event Viewer.

    The System State Data feature gathers information for root-cause analysis of unplanned shutdowns. System state data is recorded in a log file when a user who has shutdown user rights specifies an unplanned reason for shutting down a computer. Regardless of who gathers the data, only users with administrative credentials can view it or, optionally, send it to Microsoft. The first person with administrative credentials to log on to the computer after the unplanned shutdown encounters a Windows error reporting dialog box with a link to the system state data file. This file is stored in the %windir%\system32\LogFiles\Shutdown\ directory.>>


    Hope this can help.


    2008年10月24日 上午 11:17
  •  

    Would you find any Memory dump generated on your Unexpected System Shutdown? If yes, we can analysis the dumps file for the cause. Thanks
    2008年10月27日 上午 09:17
  • Dear Customer,

    According to your post, I  suggest you test the following steps for this issue:

    General troubleshooting process:
    ============================
    For this type of issues, we usually try to update all drivers and other system components to the latest version first.

    If the problem continues, we will try a clean boot on problematic servers to isolate the impact of third-party software.

    Here are the clean boot steps:
    1. Click "Start"->"Run", type "MSCONFIG" (without quotation marks) and press ENTER to start the System Configuration Utility.
    2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All.
    3. Click the Startup tab, click Disable All and click OK.

    If the problem persists with a clean boot, then we have to analyze the memory dump file. This file will be created as c:\windows\memory.dmp. But unfortunately, memory dump analysis is not supported by the forum.

    If there is anything unclear, please let me know.

    Have a nice day!


    Sincerely,

    Tom Zhang

     

    2008年10月27日 上午 09:30
    版主

所有回覆

  • hi David,

    The following URL may be able to explain where can you track the unexpected shutdown problem (By using Shutdown Event Tracker)
    http://technet.microsoft.com/en-us/library/cc757754.aspx

    It said:

    <<Shutdown Event Tracker records the reason for each shutdown or startup through the Event Log service. You can use Event Viewer to open the system log and look for a pattern of events to find the cause of frequent system restarts and shutdowns. For more information, see Event Viewer.

    The System State Data feature gathers information for root-cause analysis of unplanned shutdowns. System state data is recorded in a log file when a user who has shutdown user rights specifies an unplanned reason for shutting down a computer. Regardless of who gathers the data, only users with administrative credentials can view it or, optionally, send it to Microsoft. The first person with administrative credentials to log on to the computer after the unplanned shutdown encounters a Windows error reporting dialog box with a link to the system state data file. This file is stored in the %windir%\system32\LogFiles\Shutdown\ directory.>>


    Hope this can help.


    2008年10月24日 上午 11:17
  •  

    Would you find any Memory dump generated on your Unexpected System Shutdown? If yes, we can analysis the dumps file for the cause. Thanks
    2008年10月27日 上午 09:17
  • Dear Customer,

    According to your post, I  suggest you test the following steps for this issue:

    General troubleshooting process:
    ============================
    For this type of issues, we usually try to update all drivers and other system components to the latest version first.

    If the problem continues, we will try a clean boot on problematic servers to isolate the impact of third-party software.

    Here are the clean boot steps:
    1. Click "Start"->"Run", type "MSCONFIG" (without quotation marks) and press ENTER to start the System Configuration Utility.
    2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All.
    3. Click the Startup tab, click Disable All and click OK.

    If the problem persists with a clean boot, then we have to analyze the memory dump file. This file will be created as c:\windows\memory.dmp. But unfortunately, memory dump analysis is not supported by the forum.

    If there is anything unclear, please let me know.

    Have a nice day!


    Sincerely,

    Tom Zhang

     

    2008年10月27日 上午 09:30
    版主