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windows server 2003 self reboot : blue screen RRS feed

  • 問題

  • event ID 1003

    This server has two unexpected reboot record on 1st Sep.
    ********************************************************************
      9/1/2010 10:06:09 AM  Abnormal Shutdown    Prior uptime:15d 18h:47m:10s
      9/1/2010 10:15:10 AM  Boot                 Prior downtime:0d 0h:9m:1s
      9/1/2010 10:15:11 AM  Bluescreen           STOP 0x00000019
    ********************************************************************

    We obtained Mini Memory Dump file "PACIFICLOCAL_Mini090110-01.dmp" from HPsReport. I debug it with Microsoft debugger, analysis output as below.

    ********************************************************************
    BUGCHECK_STR:  0x19_20
    POOL_ADDRESS:  8748d2f8
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  USBPORT!USBPORT_AllocateBandwidthUSB20+18a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: USBPORT
    IMAGE_NAME:  USBPORT.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  45d69ceb
    FAILURE_BUCKET_ID:  0x19_20_USBPORT!USBPORT_AllocateBandwidthUSB20+18a
    BUCKET_ID:  0x19_20_USBPORT!USBPORT_AllocateBandwidthUSB20+18a
    Followup: MachineOwner

    Please help; Do I need windows update to fix this problem.

    My windows server 2003 standard r2 (english)

    Matthew

    2010年9月1日 上午 09:24

解答

  • Dear Customer,

     

    Please be informed that for blue screen issues, we may need to debug these memory dumps to identify the root cause of the issue. Debugging memory dumps exceeds our support boundaries in our forum.  To isolate the root cause for the blue screen issues efficiently, we suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed. Here are some articles that will help prepare you for this call:

     

    Blue Screen Preparation Before Contacting Microsoft

    http://support.microsoft.com/?id=129845

     

    Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT

    http://support.microsoft.com/?id=192463

     

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

     

    http://support.microsoft.com/directory/overview.asp

     

    Thanks for your understanding.

     

    Sincerely,

     

    Tom Zhang


    Tom Zhang – MSFT
    2010年9月2日 上午 03:02
    版主

所有回覆

  • Dear Customer,

     

    Please be informed that for blue screen issues, we may need to debug these memory dumps to identify the root cause of the issue. Debugging memory dumps exceeds our support boundaries in our forum.  To isolate the root cause for the blue screen issues efficiently, we suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed. Here are some articles that will help prepare you for this call:

     

    Blue Screen Preparation Before Contacting Microsoft

    http://support.microsoft.com/?id=129845

     

    Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT

    http://support.microsoft.com/?id=192463

     

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

     

    http://support.microsoft.com/directory/overview.asp

     

    Thanks for your understanding.

     

    Sincerely,

     

    Tom Zhang


    Tom Zhang – MSFT
    2010年9月2日 上午 03:02
    版主
  • Hey, u installed some new hardware or software?

    If yes, tried to uninstall them, becaue it seems that it is the conflicts of them to Windows Server~~~


    MCPD .Net, CCNP Love programming, but not an IT Guy Haha! :D
    2010年9月6日 上午 07:25