Biography
An experienced CRM Solution Architect/Consultant with more than 16 years of experience in architecting, designing, developing and deploying enterprise scale solutions using the Microsoft stack of technologies. For the last 11 years, predominantly working with Dynamics CRM.
• NV1 level of security clearance.
• Extensive experience working with the federal government and financial sector clients. I have worked on successful projects for the Department of Defence, Fair Work Ombudsman, Westpac Bank, Department of Industry and Tourism (now DISSRA), AFMA (Australian Financial Management Association), and NSW Teachers.
• Extensive consulting experience with Dynamics CRM, including presales, stakeholder management, business requirement analysis, fit-gap, design documents, project estimation, capacity planning, risk management, environment definition documents, deployment and release guides, data migration, integration, training, and post-implementation support.
• Regular CRM community contributor:
a. 100+ publis