Biography
MBA graduate from UK having professional experience of around 9+ years in the Information Technology industry specializing in CRM Implementation, Business analysis & consulting space.
I have played numerous roles in the CRM consulting space such as Pre-sales & Sales Consultant, Business Analyst, Functional Consultant, Solution Designer and Project Lead...
Hands on experience of MS CRM and Salesforce CRM product implementations in CRM (Sales, Marketing, Service) and XRM space with responsibilities of Business process analysis, Requirement gathering, Functional design, Solution Design, Configuration, Customization, Testing, Implementation / Deployment, End user training and Post Go live support.
Specialties: MS Dynamics CRM and Salesforce CRM & Dynamics AX, Business Analysis, Solution Design Consultation and Implementation