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Sri Todi
I work at
Microsoft Corporation
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Member Since
Aug 3, 2008
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Biography
In my current role as a Support Escalation Engineer (SEE), I represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers.
Frequently, these problems are not only be technically complex, but will be politically charged situations requiring the highest level of customer service skills and focus on the issue at hand.