I tried to install the outlook client for CRM 4.0 today, firstly i tried to upgrade from the CRM 3.0 Outlook client which it seemed to go ahead with (it gave the option to upgrade), but then failed when checked for the SQL instance for CRM.
Strangely enough, the new client had removed the SQL instance and was now trying to find it again? Bug....?
2nd try, I removed all traces of SQL and Microsoft CRM by following Microsoft's KB article on manually removing CRM 3.0 Outlook client. I then ran the install, it installed the requirements plus the SQL instance and copied the files. Right near the end it started rolling back the actions and said the installation had failed. Another bug?
I followed this KB for removal: http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx
Any ideas? I shall try on some other PC's and update you.
Below is some of what the crm40setup.log contained:
Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.UpgradeDatabase
Searching for Database Files
Moving Database Files
Finished Database Actions
Assigning Permissions for S-1-5-21-484763869-1682526488-839522115-5220
C:\Program Files\Microsoft CRM\sql\v3_msde_mscrm.mdf
at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext)
at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory)
at System.Security.AccessControl.FileSecurity..ctor(String fileName, AccessControlSections includeSections)
at Microsoft.Crm.Setup.Client.DatabaseInstaller.Upgrade(Session session)
at Microsoft.Crm.Setup.Client.ClientSetup.UpgradeDatabase(Session session)
Action ended 11:51:13: InstallFinalize. Return value 3.
Action 11:51:13: Rollback. Rolling back action:
Rollback: Copying new files
Rollback: Creating folders
Rollback: Updating component registration
Action ended 11:51:23: INSTALL. Return value 3.
Action ended 11:51:23: ExecuteAction. Return value 3.
Action 11:51:23: SetupCompleteError.
Action start 11:51:23: SetupCompleteError.
Info 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Action 11:51:23: SetupCompleteError. Dialog created
Action ended 11:52:39: SetupCompleteError. Return value 2.
Action ended 11:52:39: INSTALL. Return value 3.
=== Logging stopped: 29/01/2008 11:52:39 ===
MSI (c) (D4:74) [11:52:39:520]: Product: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook -- Installation failed.
MSI (c) (D4:74) [11:52:39:522]: Windows Installer installed the product. Product Name: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook. Product Version: 4.0.7333.3. Product Language: 1033. Installation success or error status: 1603.